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Windows 7: BSOD playing Skyrim, error code 116


20 Nov 2011   #1
killstrelok

windows 7 pro x64
 
 
BSOD playing Skyrim, error code 116

Windows 7 pro x64
OEM o/s reinstalled once on H/D upgrade 6 months ago.
PC hardware only 11 months old.
BSOD while playing Skyrim, most other games crash to desk top.
All help greatly appreciated, am a bit of a noob at this sort of thing, so please keep that in mind.


My System SpecsSystem Spec
20 Nov 2011   #2
writhziden

Windows 7 Home Premium 64 Bit
 
 

I note you do not have an antivirus or windows updates enabled. Do you have Windows Update at least let you know when an update is available to download so you can decide to download it? You should use Windows Update at the very least to keep your drivers up to date and install important updates (security updates, for example).

As for the antivirus, I would suggest Microsoft Security Essentials coupled with the free version of Malwarebytes, both of which are free and will help keep your system from getting viruses or malware that can compromise performance and security.
My System SpecsSystem Spec
20 Nov 2011   #3
writhziden

Windows 7 Home Premium 64 Bit
 
 

Alright, I don't need your Memory.dmp file. It appears to be your graphics card driver causing the issue. I would suggest finding the latest driver for your graphics card.

Edit: If you have the latest driver, reinstalling it may also fix the problem. If you need help reinstalling your graphics card driver, let me know.
My System SpecsSystem Spec
20 Nov 2011   #4
killstrelok

windows 7 pro x64
 
 

Thank for the prompt reply.
I have Microsoft Security Essentials installed, will get the Malwarebytes.
Will re-activate Windows update, and check for any I've missed.
Have the latest version of the nvidia drivers, I am running most recent driver but have also tried the latest beta driver with no success.
What method is best for installing new driver, have done mostly clean install, have not tried rolling back driver or uninstalling driver before replacing with new one. Would either make any difference.
Thanks for the help much appreciated.
My System SpecsSystem Spec
20 Nov 2011   #5
writhziden

Windows 7 Home Premium 64 Bit
 
 

Uninstalling may make a difference. I would suggest the following:
1. Open the start menu.
2. Right click on My Computer
3. Click Manage.
4. Select Device Manager from the list on the left.
5. Click on the + next to Display adapters.
6. Right click on your graphics card name (NVIDIA ...)
7. Click Uninstall.
8. Put a check mark in Delete the driver software for this device.
9. Restart your computer.
10. Your computer will automatically install the driver for your graphics card.
11. After it has finished, restart your computer.
12. Install the latest driver again after the computer has restarted.
My System SpecsSystem Spec
20 Nov 2011   #6
writhziden

Windows 7 Home Premium 64 Bit
 
 

If the above does not work, try:
1. Open the start menu.
2. Click on Control Panel.
3. Click Uninstall a program
4. Uninstall all NVIDIA related items (my list includs NVIDIA Display Control Panel and NVIDIA Drivers, for instance)
5. Restart your computer.
6. If Windows reinstalls your NVIDIA drivers, restart your computer when it is finished
7. Reinstall your latest NVIDIA drivers and software.
My System SpecsSystem Spec
20 Nov 2011   #7
writhziden

Windows 7 Home Premium 64 Bit
 
 

I am off to sleep, but I wanted to give you a few more things to try in case the above two methods do not work:
1. Open the start menu.
2. Right click on My Computer
3. Click Manage.
4. Select Device Manager from the list on the left.
5. Click on the + next to Display adapters.
6. Right click on your graphics card name (NVIDIA ...)
7. Click Uninstall.
8. Put a check mark in Delete the driver software for this device.
9. Restart your computer.
10. Your computer will automatically install the driver for your graphics card.
11. After it has finished, restart your computer.
11.5 Check if this fixed the problem, otherwise proceed to step 12.
12. Open the start menu
13. Select Control Panel.
14. Open System Security.
15. Select Windows Update.
16. Click Check for updates.
17. Select Optional Updates.
18. See if your display driver is listed.
19. Download and install the update if it is available.
20. Restart your computer.

Good luck. I will check this forum early in the morning.
My System SpecsSystem Spec
21 Nov 2011   #8
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

killstrelok,

Quote:
It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps.
STOP 0x116: VIDEO_TDR_ERROR troubleshooting
My System SpecsSystem Spec
21 Nov 2011   #9
killstrelok

windows 7 pro x64
 
 

Thanks for the responses guys.
Installed Malwarebytes, ran a scan(all clear), checked for Windows updates(nothing I had missed).
I then uninstalled all my Nvidia software and restarted pc, restarted again after windows installed drivers and installed, myself, the latest driver.
Played for a solid 5-6hrs with not a single crash or even a stutter(at med. settings). So far so good.
I run Aida64 extreme on my G19 keyboards LCD to keep an eye on my temps, and at recommended settings(high) never got much over 70 degrees. Could also see that the video card was trying to reset itself as the GPU temp and fan readings went to 0 just before crash.
Will make this problem as solved and start uping the settings and re-instating my O/C hopefully everything will stay stable, if not will report back.
Thanks again for the help, this forum will be my first port of call in the future is any more problems arise.
Cheers guys.
My System SpecsSystem Spec
21 Nov 2011   #10
writhziden

Windows 7 Home Premium 64 Bit
 
 

Glad to hear we were able to resolve your issue. Have fun gaming!
My System SpecsSystem Spec
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 BSOD playing Skyrim, error code 116




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