Help! BSOD using torrent clients (utorrent, Txati)

bafoos · 20 Nov 2011

Hello Everybody,

thats my first thread, so thanks for having me :)!

I regularly get bluescreens(mostly 0x000000d1, NETIO.sys), short after (10-20 mins) starting my torrent client and downloading files. I also have the impression the likelyhood of BSOD rises with the download load. System has been running without problems for 3-4 years now. I didnt make any major changes and suddenly, about 2-3 weeks ago i got the first BSOD while running utorrent. and from there on everytime a short time after doonloading i get these BSODs!
Other than that system works like a charm.
I ve already searched plenty on the net concerning this issue, seems like a lot of ppl have it, but many for different reasons. Dump files are attached. I tried checking them myself with windbg and "lm t n" but quite frankly i have no idea what to look for. I dont understand half the stuff it says there. I hoped some skilled debuggers here on the forums could have a look at the .dmp file and maybe tell me what the problem is.

Thanks very MUch!!

P.S. (network card under Monitor(s) Displays)

P.S.S. already updated my network drivers, maybe you can tell me what other drivers are out of date or faulty or what not!

zigzag3143 · 20 Nov 2011

bafoos said:

Hello Everybody,

thats my first thread, so thanks for having me :)!

I regularly get bluescreens(mostly 0x000000d1, NETIO.sys), short after (10-20 mins) starting my torrent client and downloading files. I also have the impression the likelyhood of BSOD rises with the download load. System has been running without problems for 3-4 years now. I didnt make any major changes and suddenly, about 2-3 weeks ago i got the first BSOD while running utorrent. and from there on everytime a short time after doonloading i get these BSODs!
Other than that system works like a charm.
I ve already searched plenty on the net concerning this issue, seems like a lot of ppl have it, but many for different reasons. Dump files are attached. I tried checking them myself with windbg and "lm t n" but quite frankly i have no idea what to look for. I dont understand half the stuff it says there. I hoped some skilled debuggers here on the forums could have a look at the .dmp file and maybe tell me what the problem is.

Thanks very MUch!!

P.S. (network card under Monitor(s) Displays)

P.S.S. already updated my network drivers, maybe you can tell me what other drivers are out of date or faulty or what not!

Blamed on Netio.sys, which often is caused by the malware app you are using.

I do notice Kaspersky which is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials at least to test.

http://support.kaspersky.com/downloa...vremover10.zip

Microsoft Security Essentials - Free Antivirus for Windows

I also notice a 5 year old driver Related to SyncroSoft security products. Note: Located in \%Program Files%\SyncroSoft\Pos\H2O\. Have to be updated or removed.

Corazon · 21 Nov 2011

zigzag3143 - isn't it a bit presumptuous to call uTorrent malware? It's a perfectly legit application - what you download with it is a completely different question.

One thing to note about it (and just about any torrent client), though, is that it will open a lot more TCP connections simultaneously than most other Internet applications would. Sometimes that's what the network drivers can't cope with and then they crash.
The easy fix is to simply limit the maximum allowed connections to something around 150-200 or even less.

zigzag3143 · 21 Nov 2011

Corazon said:

zigzag3143 - isn't it a bit presumptuous to call uTorrent malware? It's a perfectly legit application - what you download with it is a completely different question.

One thing to note about it (and just about any torrent client), though, is that it will open a lot more TCP connections simultaneously than most other Internet applications would. Sometimes that's what the network drivers can't cope with and then they crash.
The easy fix is to simply limit the maximum allowed connections to something around 150-200 or even less.

First I was referring to his malware removal app (Kaspersky), so I do believe you misunderstood.

Second, though utorrent is not malware, the downloading of torrents from disreputable sources is often a method of infection.

Blamed on Netio.sys, which often is caused by the malware app you are using.

I do notice Kaspersky which is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials at least to test.

Corazon · 21 Nov 2011

In that case, I offer my sincere apologies. I did misunderstand. :)

zigzag3143 · 21 Nov 2011

Corazon said:

In that case, I offer my sincere apologies. I did misunderstand. :)

No worries. Use utorrent myself.

bafoos · 21 Nov 2011

Hey!

Thx for the reply zigzag3143!
Ive seen this post quite often, mostly in connection with mcaffe. ive actually grown quite fond of Kaspersky, has proactively saved my ass a couple of times! Plus the system has worked perfectly with utorrent and kaspersky for years, can you tell me how its possible that suddenly it doesnt anymore? i would really like to know out of interest in how this stuff worx! I dont wanna be a wise ass and am gratefull that you took the time to check my problem, but out of curiosity: is the solution to uninstall your Anti-Vir/ Firewall suite in connection with Netio.sys errrors, just a standard thing to say or is there acctually a specific reason based on my system configuration/software/driver setup that makes you say that? And in which way is MSSE better? why would it solve the problem?
So id b very sad if it were, never download torrents again or get rid of kaspersky! ill temporarly give it a try though and see what happenz! Deleted the syncrosoft drivers and gonna give that a try 2!

In Addition id be happy if you could elaborate on what one has to look for in the .dmp file to do troubleshooting one self? i mean where are timstamps of the driver versions for example? how do i see what driver conflicted? What do you look for when u do quick trouble shoots like this! i know its kinda a lot to ask. But if ud like id be very interested to know ( or you ould direct me to an article doing just that )

Thx a lot Zigzag!!!

P.S. Just checked that i changed something(update) with my NOkia OVI siute before the BSODs stared, maybe that helps?

zigzag3143 · 21 Nov 2011

bafoos said:

Hey!

Thx for the reply zigzag3143!
Ive seen this post quite often, mostly in connection with mcaffe. ive actually grown quite fond of Kaspersky, has proactively saved my ass a couple of times! Plus the system has worked perfectly with utorrent and kaspersky for years, can you tell me how its possible that suddenly it doesnt anymore?

BSOD's dont exist in a vacuum. They are a combination of factors. hey may work for years and years, and perhaps one day a windows update, or a driver for something else is installed. Thats when BSOD's happen.

i would really like to know out of interest in how this stuff worx! I dont wanna be a wise ass and am gratefull that you took the time to check my problem, but out of curiosity: is the solution to uninstall your Anti-Vir/ Firewall suite in connection with Netio.sys errrors, just a standard thing to say or is there acctually a specific reason based on my system configuration/software/driver setup that makes you say that?

Either or. BSOD analysis is as much art as it is science. There are of course signs and symptoms that literally jump off the page.

And in which way is MSSE better? why would it solve the problem?

I did not say MSE is "better", just that it is much less likely to cause BSOD's than Kaspersky

So id b very sad if it were, never download torrents again or get rid of kaspersky! ill temporarly give it a try though and see what happenz! Deleted the syncrosoft drivers and gonna give that a try 2!

In Addition id be happy if you could elaborate on what one has to look for in the .dmp file to do troubleshooting one self?

DMP file are analyzed by using special tools. There is a steep learning curve to getting a handle on the subject. If you want to peek there is an app called Blue screen view (by nirsoft) that will let you see the setup. DONOT use it for analysis as it often erroneously blames OS files when the underlying cause is something else.

i mean where are timstamps of the driver versions for example? how do i see what driver conflicted? What do you look for when u do quick trouble shoots like this! i know its kinda a lot to ask. But if ud like id be very interested to know ( or you ould direct me to an article doing just that )

Thx a lot Zigzag!!!

P.S. Just checked that i changed something(update) with my NOkia OVI siute before the BSODs stared, maybe that helps?

I am all for people asking questions and in fact learning how to do them on their own. We can only help you fix your computer and the more you know the faster you get fixed.

We can just suggest (obviously) whet you do with the info is up to you. I usually say remove the app at least to test and you can always re-install it later.

bafoos · 21 Nov 2011

Hey again! I uninstalled the syncrosoft, dongle driver and related software! started my torrent client and have been downloading 2 hours straight without BSOD! WEll see how long this lasts! if i get another BSOD ill try getting rid of KAspersky! Thx for the help Zigzag, really that was great! and im gonna have a look at bluescreenview, see if i can learn something!
And what i meant when i asked if MSSE was better, was acctually: why is it less likely to cause BSOD if it basically does the same job Kaspersky does? (because it is a Microsoft product, and tweaked for Windows?)

How do i +rep u?

Thx

zigzag3143 · 21 Nov 2011

bafoos said:

Hey again! I uninstalled the syncrosoft, dongle driver and related software! started my torrent client and have been downloading 2 hours straight without BSOD! WEll see how long this lasts! if i get another BSOD ill try getting rid of KAspersky! Thx for the help Zigzag, really that was great! and im gonna have a look at bluescreenview, see if i can learn something!
And what i meant when i asked if MSSE was better, was acctually: why is it less likely to cause BSOD if it basically does the same job Kaspersky does? (because it is a Microsoft product, and tweaked for Windows?)

How do i +rep u?

Thx

It would make sense that MS would know how to integrated something int the OS, whereas the other mfrs wouldnt (they dont have access to the code)

re: rep if you feel it is warranted click the scales in any of my posts but it isnt really necessary.