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Windows 7: BSOD while logging in except in Safe Mode

23 Nov 2011   #1
mshremrs5265

Windows 7 64-bit
 
 
BSOD while logging in except in Safe Mode

I get the BSOD with "Driver IRQL Not Less or Equal" message and NDIS.SYS

Not sure how to proceed.

Dump file attached. It would be great to get some assistance. Thanks in advance.


My System SpecsSystem Spec
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23 Nov 2011   #2
writhziden

Windows 7 Home Premium 64 Bit
 
 

It appears to be your DirectX causing the issue. Try updating it. Also, it may be your graphics card.

Try following the steps for updating your graphics card as outlined in (using driver sweeper to remove all remnants):
http://www.sevenforums.com/crashes-d...ould-i-do.html.

Also, do a memtest as outlined in:
RAM - Test with Memtest86+

Post your results.
My System SpecsSystem Spec
23 Nov 2011   #3
mshremrs5265

Windows 7 64-bit
 
 

Thanks for the suggestion. I am trying to update DirectX, but my computer can't connect to the internet to download it, so I'm trying to download the files to THIS computer first, then using my external drive to transfer them. Not sure where they're being downloaded to, but I'll find them somehow... I hope. I'll get back and post when I'm finished. Thanks again for your help.
My System SpecsSystem Spec
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23 Nov 2011   #4
mshremrs5265

Windows 7 64-bit
 
 

Okay, I've updated DirectX, but I'm not quite sure what's up with my graphics card. I'm not 100% sure which item in the device manager IS my graphics card... I don't see one there. When I start up Driver Sweeper, it gives me the option of selecting NVIDIA, which I am to understand is a variety of graphics card, correct? Does this mean that I have an NVIDIA card on my computer that is messed up, or is it possible that I have a different kind? I THOUGHT my graphics card was an Intel G45/G43, but I'm suspecting now that it's something else. I apologize for my ignorance; my expertise lies in the areas of baseball and academic trivia. The Computer Gods just don't smile on me.

I tried logging in again (not in Safe Mode) and got the same BSOD. I have the new minidump folder attached.
My System SpecsSystem Spec
23 Nov 2011   #5
mshremrs5265

Windows 7 64-bit
 
 

Okay... I still don't know how to figure out if my graphics card is there. I tried analyzing the NVIDIA drivers with Driver Sweeper, and nothing comes up to select. Does this mean that I have no drivers loaded for those devices? I don't even see them on my Device Manager. I don't know which one normally comes with an Inspiron 560...
My System SpecsSystem Spec
23 Nov 2011   #6
mshremrs5265

Windows 7 64-bit
 
 

I'm stressing out now after seemingly trying everything. I wish I could just throw the computer out the window to fix it. I'm going to just start over here... I've attached my minidump folder and some other info will follow this paragraph. I've managed to avoid drinking for almost 26 years now, but tonight seems like an awfully good time to start...

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000010
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF880018915D6
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
My System SpecsSystem Spec
23 Nov 2011   #7
writhziden

Windows 7 Home Premium 64 Bit
 
 

No need to go back to drinking. Keep that sobriety in check. I can direct you through the device manager to find your display driver.
My System SpecsSystem Spec
23 Nov 2011   #8
writhziden

Windows 7 Home Premium 64 Bit
 
 

And sorry for not getting back to you sooner, I was having an early Thanksgiving with my family so I can do Thanksgiving with my girlfriend's family tomorrow. I was hoping another experienced user would help you out while I was away. Sadly, no one picked up where I left off.
My System SpecsSystem Spec
23 Nov 2011   #9
writhziden

Windows 7 Home Premium 64 Bit
 
 

To find your graphics card:
1. Open the start menu.
2. Right click on My Computer.
3. Click Manage.
4. Click Device Manager from the list on the left.
5. Click the + next to Display adapters.
6. Right click on the item in that list and click properties.
7. Click the Details tab.
8. Click on the drop down menu under Property (just click in the box with the text that has an arrow to the right of it)
9. Click on Manufacturer.
10. This is the manufacturer of your display driver (graphics driver)
11. Use Driver Sweeper to remove the drivers matching that manufacturer.

If you need further help, post again. I'll be right with you.
My System SpecsSystem Spec
23 Nov 2011   #10
mshremrs5265

Windows 7 64-bit
 
 

I wasn't sure earlier if that was actually it. Thanks! Is it strange that there were two identical items listed under Display Adapters? Intel(R) G45/G43 Express Chipset appears twice, and those are the only items there. I used the Driver Sweeper. Should I try to reinstall those drivers now?

Also, I really appreciate this help. I don't really know where else I would turn. I hope you had a good meal with your family. I've tried to do the "two Thanksgivings in one day" thing with a significant other's family, and it just led to too much eating and too much hassle with Chicago traffic. It sounds like you've got the right way figured out.
My System SpecsSystem Spec
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 BSOD while logging in except in Safe Mode




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