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Windows 7: BSOD System_Service_Exception error 3b

01 Dec 2011   #11

Windows 7 Pro x64
 
 

malwarebytes didn't find this as malware. should i manually remove it?

My System SpecsSystem Spec
.

01 Dec 2011   #12

Windows 7 Ultimate 64bit SP1
 
 

Download,install,update SUPERAntiSpyware.com - Downloading File

Then run a full scan.

Finish and post back.
My System SpecsSystem Spec
01 Dec 2011   #13

Windows 7 Pro x64
 
 

here it is
My System SpecsSystem Spec
.


02 Dec 2011   #14

Windows 8.1 Pro x64
 
 

Run Memtest for at least 7 passes.
A memory problem is the most probable cause.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffff8a000949610, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff88001325b39, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000000, (reserved)

Debugging Details:
------------------


Could not read faulting driver name

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80004d14100
 fffff8a000949610 

FAULTING_IP: 
Ntfs!NtfsGetCachedLengthInsertionPoint+75
fffff880`01325b39 420fb70c40      movzx   ecx,word ptr [rax+r8*2]

MM_INTERNAL_CODE:  0

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x50

PROCESS_NAME:  System

CURRENT_IRQL:  0

TRAP_FRAME:  fffff88004985080 -- (.trap 0xfffff88004985080)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff8a000933000 rbx=0000000000000000 rcx=fffff8800498521d
rdx=00000000000007bb rsi=0000000000000000 rdi=0000000000000000
rip=fffff88001325b39 rsp=fffff88004985210 rbp=000000000693fa0d
 r8=000000000000b308  r9=fffff8a000956000 r10=0000000000000001
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
Ntfs!NtfsGetCachedLengthInsertionPoint+0x75:
fffff880`01325b39 420fb70c40      movzx   ecx,word ptr [rax+r8*2] ds:0001:fffff8a0`00949610=????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80004a8d9fc to fffff80004ae1c40

STACK_TEXT:  
fffff880`04984f18 fffff800`04a8d9fc : 00000000`00000050 fffff8a0`00949610 00000000`00000000 fffff880`04985080 : nt!KeBugCheckEx
fffff880`04984f20 fffff800`04adfd6e : 00000000`00000000 fffff8a0`00949610 00000000`00000000 fffffa80`0ab2b308 : nt! ?? ::FNODOBFM::`string'+0x4611f
fffff880`04985080 fffff880`01325b39 : fffffa80`0ab2b308 0007bb00`0693fa0d 00000000`00000003 00000000`00000c00 : nt!KiPageFault+0x16e
fffff880`04985210 fffff880`013249c2 : fffffa80`0ab2b308 00000000`0693fa0d fffffa80`0ab2b308 00000000`000007bb : Ntfs!NtfsGetCachedLengthInsertionPoint+0x75
fffff880`04985270 fffff880`01324698 : 00000000`00000000 fffff8a0`00968018 fffffa80`0ab2b308 00000000`00000c00 : Ntfs!NtfsInsertCachedRun+0x32
fffff880`049852d0 fffff880`01326a20 : fffffa80`0ab2a180 00000000`0693fa0d fffffa80`0a7f5000 fffffa80`0a7f5000 : Ntfs!NtfsInsertCachedLcn+0x120
fffff880`04985370 fffff880`0132922f : 00000000`00000006 00000000`06938000 00000000`06938000 00000000`c0000000 : Ntfs!NtfsAddCachedRun+0x60
fffff880`049853b0 fffff880`01328ac2 : 00000000`06938000 fffff800`04c82260 fffffa80`0ab2a180 fffffa80`0a7f5010 : Ntfs!NtfsAddCachedRunMult+0x4f
fffff880`049853f0 fffff880`0132c2f0 : fffffa80`0a7f5010 fffffa80`0ab2a180 fffffa80`00000000 00000000`06938000 : Ntfs!NtfsScanEntireBitmap+0x18e
fffff880`049856e0 fffff880`0133e130 : fffffa80`0a7f5010 fffffa80`0ab2a180 00000000`00000000 00000000`00000000 : Ntfs!NtfsInitializeClusterAllocation+0x60
fffff880`04985710 fffff880`012d980d : 00000000`00000000 fffffa80`0ab1c2b0 00000000`00000001 00000000`00000000 : Ntfs!NtfsMountVolume+0x13c8
fffff880`04985a50 fffff880`01260985 : 00000000`00000000 00000000`00000000 fffffa80`0a7f5010 fffff800`04ae9f93 : Ntfs!NtfsCommonFileSystemControl+0x59
fffff880`04985a90 fffff800`04aec001 : fffff800`04c82200 fffff800`04dd8900 fffffa80`09dff000 00000000`00000001 : Ntfs!NtfsFspDispatch+0x2ad
fffff880`04985b70 fffff800`04d7cfee : 00000000`00000000 fffffa80`09dff040 00000000`00000080 fffffa80`09d59040 : nt!ExpWorkerThread+0x111
fffff880`04985c00 fffff800`04ad35e6 : fffff880`04765180 fffffa80`09dff040 fffff880`0476ffc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`04985c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_IP: 
Ntfs!NtfsGetCachedLengthInsertionPoint+75
fffff880`01325b39 420fb70c40      movzx   ecx,word ptr [rax+r8*2]

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  Ntfs!NtfsGetCachedLengthInsertionPoint+75

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Ntfs

IMAGE_NAME:  Ntfs.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d79997b

FAILURE_BUCKET_ID:  X64_0x50_Ntfs!NtfsGetCachedLengthInsertionPoint+75

BUCKET_ID:  X64_0x50_Ntfs!NtfsGetCachedLengthInsertionPoint+75

Followup: MachineOwner
---------
My System SpecsSystem Spec
02 Dec 2011   #15

Win 8 Release candidate 8400
 
 

I am unsure if anyone has mentioned this but better safe than sorry.



Quote:
Please remove any CD visualization programs such as Daemon Tools and Alcohol 120%.

They use a driver, found in your dmp, called sptd.sys, that is notorious for causing BSODs.

Use this SPTD uninstaller DuplexSecure - Downloads DuplexSecure - FAQ

when you're done you can use this Freeware:

MagicISO Virtual CD/DVD-ROM (MagicDisc) in its place
Using MagicISO to create ISO image files
My System SpecsSystem Spec
02 Dec 2011   #16

Windows 7 Pro x64
 
 

ran memtest 10 straight passes no errors. it took about 18 hours.
as for daemon tools, thanks didn't know that and i do have it installed. i'll clean that out at once.
My System SpecsSystem Spec
02 Dec 2011   #17

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by hushbird123 View Post
ran memtest 10 straight passes no errors. it took about 18 hours.
as for daemon tools, thanks didn't know that and i do have it installed. i'll clean that out at once.
Let us know if you need help

Ken
My System SpecsSystem Spec
03 Dec 2011   #18

Windows 7 Pro x64
 
 

how do i use the uninstaller? i just bsod'd again but haven't removed the driver yet
My System SpecsSystem Spec
03 Dec 2011   #19

Windows 7 Ultimate 64bit SP1
 
 

For the daemon tools got to C:\Program Files (x86)\DAEMON Tools Lite,there find and use the uninst.

For the sptd,just download the SPTD run the program and click uninstall.
My System SpecsSystem Spec
03 Dec 2011   #20

Windows 7 Pro x64
 
 

ok thanks i just uninstalled it and restarted will post back if i get another bsod.
My System SpecsSystem Spec
Reply

 BSOD System_Service_Exception error 3b





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