BSOD System_Service_Exception error 3b

malwarebytes didn't find this as malware. should i manually remove it?

here it is

Run Memtest for at least 7 passes.
A memory problem is the most probable cause.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffff8a000949610, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff88001325b39, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000000, (reserved)

Debugging Details:
------------------


Could not read faulting driver name

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80004d14100
 fffff8a000949610 

FAULTING_IP: 
Ntfs!NtfsGetCachedLengthInsertionPoint+75
fffff880`01325b39 420fb70c40      movzx   ecx,word ptr [rax+r8*2]

MM_INTERNAL_CODE:  0

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x50

PROCESS_NAME:  System

CURRENT_IRQL:  0

TRAP_FRAME:  fffff88004985080 -- (.trap 0xfffff88004985080)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff8a000933000 rbx=0000000000000000 rcx=fffff8800498521d
rdx=00000000000007bb rsi=0000000000000000 rdi=0000000000000000
rip=fffff88001325b39 rsp=fffff88004985210 rbp=000000000693fa0d
 r8=000000000000b308  r9=fffff8a000956000 r10=0000000000000001
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
Ntfs!NtfsGetCachedLengthInsertionPoint+0x75:
fffff880`01325b39 420fb70c40      movzx   ecx,word ptr [rax+r8*2] ds:0001:fffff8a0`00949610=????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80004a8d9fc to fffff80004ae1c40

STACK_TEXT:  
fffff880`04984f18 fffff800`04a8d9fc : 00000000`00000050 fffff8a0`00949610 00000000`00000000 fffff880`04985080 : nt!KeBugCheckEx
fffff880`04984f20 fffff800`04adfd6e : 00000000`00000000 fffff8a0`00949610 00000000`00000000 fffffa80`0ab2b308 : nt! ?? ::FNODOBFM::`string'+0x4611f
fffff880`04985080 fffff880`01325b39 : fffffa80`0ab2b308 0007bb00`0693fa0d 00000000`00000003 00000000`00000c00 : nt!KiPageFault+0x16e
fffff880`04985210 fffff880`013249c2 : fffffa80`0ab2b308 00000000`0693fa0d fffffa80`0ab2b308 00000000`000007bb : Ntfs!NtfsGetCachedLengthInsertionPoint+0x75
fffff880`04985270 fffff880`01324698 : 00000000`00000000 fffff8a0`00968018 fffffa80`0ab2b308 00000000`00000c00 : Ntfs!NtfsInsertCachedRun+0x32
fffff880`049852d0 fffff880`01326a20 : fffffa80`0ab2a180 00000000`0693fa0d fffffa80`0a7f5000 fffffa80`0a7f5000 : Ntfs!NtfsInsertCachedLcn+0x120
fffff880`04985370 fffff880`0132922f : 00000000`00000006 00000000`06938000 00000000`06938000 00000000`c0000000 : Ntfs!NtfsAddCachedRun+0x60
fffff880`049853b0 fffff880`01328ac2 : 00000000`06938000 fffff800`04c82260 fffffa80`0ab2a180 fffffa80`0a7f5010 : Ntfs!NtfsAddCachedRunMult+0x4f
fffff880`049853f0 fffff880`0132c2f0 : fffffa80`0a7f5010 fffffa80`0ab2a180 fffffa80`00000000 00000000`06938000 : Ntfs!NtfsScanEntireBitmap+0x18e
fffff880`049856e0 fffff880`0133e130 : fffffa80`0a7f5010 fffffa80`0ab2a180 00000000`00000000 00000000`00000000 : Ntfs!NtfsInitializeClusterAllocation+0x60
fffff880`04985710 fffff880`012d980d : 00000000`00000000 fffffa80`0ab1c2b0 00000000`00000001 00000000`00000000 : Ntfs!NtfsMountVolume+0x13c8
fffff880`04985a50 fffff880`01260985 : 00000000`00000000 00000000`00000000 fffffa80`0a7f5010 fffff800`04ae9f93 : Ntfs!NtfsCommonFileSystemControl+0x59
fffff880`04985a90 fffff800`04aec001 : fffff800`04c82200 fffff800`04dd8900 fffffa80`09dff000 00000000`00000001 : Ntfs!NtfsFspDispatch+0x2ad
fffff880`04985b70 fffff800`04d7cfee : 00000000`00000000 fffffa80`09dff040 00000000`00000080 fffffa80`09d59040 : nt!ExpWorkerThread+0x111
fffff880`04985c00 fffff800`04ad35e6 : fffff880`04765180 fffffa80`09dff040 fffff880`0476ffc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`04985c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_IP: 
Ntfs!NtfsGetCachedLengthInsertionPoint+75
fffff880`01325b39 420fb70c40      movzx   ecx,word ptr [rax+r8*2]

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  Ntfs!NtfsGetCachedLengthInsertionPoint+75

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Ntfs

IMAGE_NAME:  Ntfs.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d79997b

FAILURE_BUCKET_ID:  X64_0x50_Ntfs!NtfsGetCachedLengthInsertionPoint+75

BUCKET_ID:  X64_0x50_Ntfs!NtfsGetCachedLengthInsertionPoint+75

Followup: MachineOwner
---------

I am unsure if anyone has mentioned this but better safe than sorry.

Please remove any CD visualization programs such as Daemon Tools and Alcohol 120%.

They use a driver, found in your dmp, called sptd.sys, that is notorious for causing BSODs.

Use this SPTD uninstaller DuplexSecure - Downloads DuplexSecure - FAQ

when you're done you can use this Freeware:

MagicISO Virtual CD/DVD-ROM (MagicDisc) in its place

Using MagicISO to create ISO image files

ran memtest 10 straight passes no errors. it took about 18 hours.
as for daemon tools, thanks didn't know that and i do have it installed. i'll clean that out at once.

hushbird123 said:

ran memtest 10 straight passes no errors. it took about 18 hours.
as for daemon tools, thanks didn't know that and i do have it installed. i'll clean that out at once.

Let us know if you need help

Ken

how do i use the uninstaller? i just bsod'd again but haven't removed the driver yet

ok thanks i just uninstalled it and restarted will post back if i get another bsod.