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Windows 7: BSOD coming off of sleep

24 Nov 2011   #1
MikeC234

Win7 64bit
 
 
BSOD coming off of sleep

The windows system is less than a year old and it was a full retail pro 64bit windows 7 if you have any questions about the system feel free to ask.


My System SpecsSystem Spec
.
24 Nov 2011   #2
FredeGail

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Hey Mike and welcome!

Acronis
One of your dump contained a conflict on the Acronis True Image Snapshot Manager driver. It's either installed on the web, but it's also an extension in some Seagate Disk Wizards. If you have any chance to remove it that'll be cool.

DirectX
Your DirectX files are likely broken.
Update it here.

MemTest86+
Maybe- a memory corruption, test it with Memtest86+, and pay attention to part 3 in the tutorial.

Update Speedfan
Your Speedfan-driver is old and needs to be updated.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800037c409c, Address of the instruction which caused the bugcheck
Arg3: fffff8800b184070, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!ObReferenceObjectByHandleWithTag+10c
fffff800`037c409c 0fb64518        movzx   eax,byte ptr [rbp+18h]

CONTEXT:  fffff8800b184070 -- (.cxr 0xfffff8800b184070)
rax=fff7fa8005c267f1 rbx=fffff8a00bf59d00 rcx=fff7fa8005c267f0
rdx=0000000000000002 rsi=fffff8a003ac2110 rdi=fffffa8005c57250
rip=fffff800037c409c rsp=fffff8800b184a50 rbp=fff7fa8005c267f0
 r8=fffff8a00c3ed000  r9=0000000000000000 r10=0000000000000340
r11=fffff8800b184c18 r12=0000000000000000 r13=0000000000000340
r14=0000000000000001 r15=fffffa8006e58060
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
nt!ObReferenceObjectByHandleWithTag+0x10c:
fffff800`037c409c 0fb64518        movzx   eax,byte ptr [rbp+18h] ss:0018:fff7fa80`05c26808=??
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  iTunes.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff800034b9964 to fffff800037c409c

STACK_TEXT:  
fffff880`0b184a50 fffff800`034b9964 : 00000000`00000000 fffffa80`00000002 fffffa80`03aaf660 00000000`00000001 : nt!ObReferenceObjectByHandleWithTag+0x10c
fffff880`0b184b20 fffff800`034cced3 : fffffa80`05c57250 00000000`7efaa000 00000000`00000000 00000000`7efaa000 : nt!NtWaitForWorkViaWorkerFactory+0xb3
fffff880`0b184c20 00000000`76db2c1a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0561e408 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x76db2c1a


FOLLOWUP_IP: 
nt!ObReferenceObjectByHandleWithTag+10c
fffff800`037c409c 0fb64518        movzx   eax,byte ptr [rbp+18h]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!ObReferenceObjectByHandleWithTag+10c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4e02aaa3

STACK_COMMAND:  .cxr 0xfffff8800b184070 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_nt!ObReferenceObjectByHandleWithTag+10c

BUCKET_ID:  X64_0x3B_nt!ObReferenceObjectByHandleWithTag+10c
That's about it for now,
upload any new dump.

Fred.
My System SpecsSystem Spec
24 Nov 2011   #3
MikeC234

Win7 64bit
 
 

Thank you i will try to upload a new dump once i get a chance tonight.
My System SpecsSystem Spec
.

24 Nov 2011   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Only AFTER following FredeGails suggestions

I notice your avast which is often at least a contributing cause of BSOD'S . Please remove and replace your Avast with Microsoft Security Essentials AT LEAST TO TEST


http://files.avast.com/files/eng/aswclear5.exe

Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec
28 Nov 2011   #5
MikeC234

Win7 64bit
 
 

sorry it has been awhile i got rid of avast and i am sill having BSOD and i updated everything
My System SpecsSystem Spec
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 BSOD coming off of sleep




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