Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Random BSOD on wife's work computer

24 Nov 2011   #1
beyonder74

Windows 7 Ultimate 32 bit
 
 
Random BSOD on wife's work computer

My wife has had a couple of BSOD's when I am not around to see the error message. She just reboots and continues working. I have attached the zip file for review.

The machine is an IBM ThinkCentre desktop running Windows 7 Ultimate 32 bit. The hardware is a few years old, but it has been running this OS for over 6 months.

Thank you.


My System SpecsSystem Spec
.
24 Nov 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by beyonder74 View Post
My wife has had a couple of BSOD's when I am not around to see the error message. She just reboots and continues working. I have attached the zip file for review.

The machine is an IBM ThinkCentre desktop running Windows 7 Ultimate 32 bit. The hardware is a few years old, but it has been running this OS for over 6 months.

Thank you.



No DMP files included in upload please try this method


We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
quote]
To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

[/quote]


To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.




My System SpecsSystem Spec
24 Nov 2011   #3
beyonder74

Windows 7 Ultimate 32 bit
 
 

The three 137K dump files are the only thing in Windows\Minidump. I did adjust the dump settings based on the above information. Automatic restart was enabled and it was set to Kernel Memory Dump. I disabled Automatic restart and switched to a small mini dump (128 KB). I then did a reboot.
My System SpecsSystem Spec
.

24 Nov 2011   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by beyonder74 View Post
The three 137K dump files are the only thing in Windows\Minidump. I did adjust the dump settings based on the above information. Automatic restart was enabled and it was set to Kernel Memory Dump. I disabled Automatic restart and switched to a small mini dump (128 KB). I then did a reboot.

We can use any DMP's you have
My System SpecsSystem Spec
24 Nov 2011   #5
beyonder74

Windows 7 Ultimate 32 bit
 
 

I thought these were already included in the original zip Here they are.
My System SpecsSystem Spec
27 Nov 2011   #6
beyonder74

Windows 7 Ultimate 32 bit
 
 

Can someone please take a look at the dump files attached?
My System SpecsSystem Spec
27 Nov 2011   #7
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by beyonder74 View Post
I thought these were already included in the original zip Here they are.
Invalid system memory was referenced. (possibly ascpi.sys)

I would run verifier to find out which driver


ALSO, THIS DRIVER NEEDS UPDATING. Related to smwdm.sys SoundMAX Integrated Digital Audio from Analog Devices, Inc.

Quote:
I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
My System SpecsSystem Spec
27 Nov 2011   #8
beyonder74

Windows 7 Ultimate 32 bit
 
 

Ok, I can't seem to find a newer version of the SoundMax driver to update with.

I have started the driver verifier.
My System SpecsSystem Spec
27 Nov 2011   #9
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by beyonder74 View Post
Ok, I can't seem to find a newer version of the SoundMax driver to update with.

I have started the driver verifier.
It will stay resident till it finds the faulting driver then it will crash your system (thats a good thing)

Once you have uploaded the crash log you can disable it by typing verifier /reset.

RE: soundMax you might want to try re-installing it in compatibility mode
(right click the installer>properties>compatibility>choose OS)
My System SpecsSystem Spec
27 Nov 2011   #10
beyonder74

Windows 7 Ultimate 32 bit
 
 

Ok, it crashed right away when my wife tried to launch her work webpage that loads a Juniper Network Connect VPN connection. Here are the blue screen error codes: 0x000000c4, 0x00000081, 0x87D25288, 0x00000082, 0x00000000. Attached is the minidump file.
My System SpecsSystem Spec
Reply

 Random BSOD on wife's work computer




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD randomly, Wife's Computer, No error Code
The machine BSOD's relatively randomly. I have recently run SFC /scannow and CHKDSK to try and fix the easy stuff. ZIP uploaded. Your help will be greatly appreciated. -Desertcat
BSOD Help and Support
Chrome causes BSOD 0x00000124 fault, (Wife's computer, Situation DIRE)
This BSOD happens while using Chrome to play Gardens of Time web based game, if the Gardens of Time page is not open BSOD will not occur. Even if game idle or on inactive tab BSOD will occur. main board replaced, memory swapped, Quadro graphics card removed, using on board graphics - issue...
BSOD Help and Support
Something has taken over my wife's computer
This evening I was passing by our computer room, when the computer suddenly started playing a mish-mash of audio streams or files. It starts with a musical introduction, then a woman speaking Spanish, then a "news" stream joining that, until several streams were stepping on one another, making all...
System Security
BSOD at random times and more when computer under work MUTI CODES!
Hi guys I've been having some problems with my computer now and its really getting annoying now and its stressing me out. I thought i fixed the problem about a couple weeks to a mouth ago because they stoped showing but it just now shot three up within about an hour the codes that showed:...
BSOD Help and Support
Constant BSOD's on wife's computer
My wife and I have the exact same computer. Tried switching various parts from mine with hers with the same results. She constantly gets BSODs and I never get them. Went so far as switching the entire computer leaving just her HDD. Again hers (the one with her HDD in it) BSODs constantly. I did a...
BSOD Help and Support
Cannot connect to Wife's Computer
No matter what I try I cannot connect to my wife's computer. She is running XP service pack 3 (does not want to change) I am running Windows 7 x64. She can see my public folders but even though I have shared folders on her machine I cannot see it in my network. we both share the same work group...
Network & Sharing


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 21:27.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App