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Windows 7: BlueScreen : 6.1.7601.2.1.0.768.3 restart problem


24 Nov 2011   #1

Windows 7 home premium 64bit
 
 
BlueScreen : 6.1.7601.2.1.0.768.3 restart problem

hello, i would like your help in this matter. my laptop restart and this error message shows up. last night it kept happening endlessly.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 16393

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000028
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF880017ADB2D
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\112411-16099-01.dmp
C:\Users\kaizad\AppData\Local\Temp\WER-39998-0.sysdata.xml


it is extremely irritating as my laptop is about 10 days old and i do not expect it to breakdown so soon.
thank you

My System SpecsSystem Spec
.

24 Nov 2011   #2

Windows 7 Ultimate 64bit SP1
 
 

My System SpecsSystem Spec
24 Nov 2011   #3

Win 8 Release candidate 8400
 
 

We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

It is almost impossible to spot trends from a single DMP file so if you have more than one please upload them. If you only have one please wait until the computer crashes again then upload both.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.



The procedure:
Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.
To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
.


24 Nov 2011   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

If your laptop is only 10days old and you're getting BSOD, I would take it back for an exchange.
My System SpecsSystem Spec
25 Nov 2011   #5

Windows 7 home premium 64bit
 
 
the files

ok, so here are the required files.
i hope this helps u guys...

Windows 7 . . .
- 64 bit
- original installed OS on the system
- very new maybe two weeks old
My System SpecsSystem Spec
25 Nov 2011   #6

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by KSGZ570 View Post
ok, so here are the required files.
i hope this helps u guys...

Windows 7 . . .
- 64 bit
- original installed OS on the system
- very new maybe two weeks old
Crashes are related to netio.sys, and often with this error the malware application is the true cause.

I would remove and replace it with Microsoft Security Essentials at least to test.

How to uninstall or reinstall supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe)

Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec
24 Aug 2012   #7

Windows 7 Home Basic
 
 

Here are my files.
I am facing exactly the same problem.
Please help me.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.2
Locale ID: 16393

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88004C25FB5
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\082412-21387-01.dmp
C:\Users\Vishi~\AppData\Local\Temp\WER-807429-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?link...8&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
My System SpecsSystem Spec
13 Oct 2012   #8

Microsof, Windows 7 Home Premium 64 bit
 
 
Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3

this is my problem need a solution urgently........
My System SpecsSystem Spec
Reply

 BlueScreen : 6.1.7601.2.1.0.768.3 restart problem




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