| Windows 7: Multiple Blue Screens happening whenever, IRQL_NOT_LESS_OR_EQUAL |
24 Nov 2011
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#1 | | |
Multiple Blue Screens happening whenever, IRQL_NOT_LESS_OR_EQUAL I have been getting a bunch of BSODs recently. I just today managed to get a program to read .dmp files, and have my two most recent .dmp files for you to view. I had a blue screen from avast's self-protection driver so I removed avast and put on a different antivirus(I used avast's official uninstaller). I still am getting blue screens, but now they are staying the same (IRQL ones). They are mostly linked my ntoskrnl.exe , and one of them has ndis.sys . One of them was from kdcom.dll, and after some research I found out ntoskrnl.exe is linked against kdcom.dll ( ntoskrnl.exe - Wikipedia, the free encyclopedia is my reference for that). Any help on what I should do? I attached the two dumps in a zip. Also, I don't think it is a virus because I scanned using avast, Malware Bytes, AVG Free, and Microsoft Security Esentials. | My System Specs |
| System Manufacturer/Model Number HP Pavilion dv4 OS Windows 7 Home Premium Graphics Card ATI Radeon 4200 Sound Card IDT |
24 Nov 2011
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#2 | | Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04 Somewhere Over The Rainbow |
The first BSOD was most likely caused by ntoskrnl.exe and the second by ndis.sys.
Firstly, test your RAM using Memtest86+. RAM - Test with Memtest86+
Could you also post the specific model of your laptop? You may have to update some of your drivers but without the exact model number, we can't know specifically which ones to update. | My System Specs | | System Manufacturer/Model Number Custom Build OS Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04 CPU Intel Pentium Dual Core E6700 3.2GHz Motherboard ASUS P5G41T-M LX Memory Strontium 8192MB DDR3 1333Mhz Graphics Card msi GeForce N560GTX-M2D1GD5 1GB Sound Card Realtek HD Audio Monitor(s) Displays CHIMEI CMV 221D 22" Screen Resolution 1680x1050 Keyboard Microsoft Wireless Keyboard 1000 Mouse Microsoft Wireless Optical Mouse 2000 PSU SHAW Viper-1500w Gaming PSU Case Black eMaxx ATX Mini Tower Case Hard Drives Seagate Barracuda LP Green 3.5'' 2TB Internal HDD 5900RPM + WD Elements Desktop 1TB External HDD 7200RPM Internet Speed 100GB @ 4.76Mbps |
25 Nov 2011
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#3 | | |
I gave my laptop to Best Buy before and they said it is now a hardware issue (this was before this re-install of Windows). I have an HP Pavilion dv4-2145dx. I have updated my graphics drivers but not much else.
EDIT: I personally ran RAM tests using the built in Windows Memory Diagnostic, Memtest 86+, GoldMemory, and the built in HP diagnostic. | My System Specs | | System Manufacturer/Model Number HP Pavilion dv4 OS Windows 7 Home Premium Graphics Card ATI Radeon 4200 Sound Card IDT |
25 Nov 2011
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#4 | | Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04 Somewhere Over The Rainbow |
Either way, I would recommend updating all drivers. I believe the drivers for your specific model can be found at the below link. Software & Driver Downloads HP Pavilion dv4-2145dx Entertainment Notebook PC - HP
I'm also curious to know what Best Buy did. Are you still under warranty?
Finally, run Furmark to stress test your graphics card. Video Card - Stress Test with Furmark | My System Specs | | System Manufacturer/Model Number Custom Build OS Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04 CPU Intel Pentium Dual Core E6700 3.2GHz Motherboard ASUS P5G41T-M LX Memory Strontium 8192MB DDR3 1333Mhz Graphics Card msi GeForce N560GTX-M2D1GD5 1GB Sound Card Realtek HD Audio Monitor(s) Displays CHIMEI CMV 221D 22" Screen Resolution 1680x1050 Keyboard Microsoft Wireless Keyboard 1000 Mouse Microsoft Wireless Optical Mouse 2000 PSU SHAW Viper-1500w Gaming PSU Case Black eMaxx ATX Mini Tower Case Hard Drives Seagate Barracuda LP Green 3.5'' 2TB Internal HDD 5900RPM + WD Elements Desktop 1TB External HDD 7200RPM Internet Speed 100GB @ 4.76Mbps |
25 Nov 2011
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#5 | | |
Best Buy did MemTest86+ and other things. They weren't specific, and on the sheet it said they did all "normal tests." Also, that HP site didn't do a great job on the drivers. Their graphics driver is a year more up-to-date than the one on the computer, but their is a newer one (2011 as opposed to 2009). I think I might go hunting for driver updates from their official sources. The only recent driver is one for WLAN, released in 2011. Which drivers should I update? | My System Specs | | System Manufacturer/Model Number HP Pavilion dv4 OS Windows 7 Home Premium Graphics Card ATI Radeon 4200 Sound Card IDT |
25 Nov 2011
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#6 | | Windows 7 Home Premium 64 Bit Colorado |
Minimum to update: chipset, graphics, audio, network (installed in that order) | My System Specs | | System Manufacturer/Model Number HP Pavilion e9110t OS Windows 7 Home Premium 64 Bit CPU Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz Motherboard Pegatron IPIEL-LA3 Memory 6.00 GB Hundai HMT125U6BFR8C-H9 Graphics Card ATI Radeon HD 4850 Sound Card Realtek High Definition Audio/ATI High Definition Audio Monitor(s) Displays Acer AL2216W Screen Resolution 1680x1050 Keyboard HP Keyboard Mouse HP Mouse PSU Unknown/installed by HP Case HP generic case Cooling Intel Stock Cooling Hard Drives Hitachi HDP725050GLA360 ATA Device 500 GB Internet Speed Download: 19.15 Mbps Upload: 1.67 Mbps Other Info Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter |
25 Nov 2011
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#7 | | |
Is it bad if I didn't install in that order? HP doesn't have a chipset driver update listed, and when I installed Windows on this computer I updated my graphics first. Then, recently (after the blue screens) I updated my WLAN. Also, I just updated my BIOS (Insyde) from F.17 to F.18 . | My System Specs | | System Manufacturer/Model Number HP Pavilion dv4 OS Windows 7 Home Premium Graphics Card ATI Radeon 4200 Sound Card IDT |
25 Nov 2011
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#8 | | Windows 7 Home Premium 64 Bit Colorado |
It is usually best to update the chipset drivers since those are for the motherboard, so it is basically updating from the ground up. If there were no chipset drivers listed, then you probably already have the latest ones for your system and should not worry about it. How is your system currently running? Still getting the blue screens? | My System Specs | | System Manufacturer/Model Number HP Pavilion e9110t OS Windows 7 Home Premium 64 Bit CPU Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz Motherboard Pegatron IPIEL-LA3 Memory 6.00 GB Hundai HMT125U6BFR8C-H9 Graphics Card ATI Radeon HD 4850 Sound Card Realtek High Definition Audio/ATI High Definition Audio Monitor(s) Displays Acer AL2216W Screen Resolution 1680x1050 Keyboard HP Keyboard Mouse HP Mouse PSU Unknown/installed by HP Case HP generic case Cooling Intel Stock Cooling Hard Drives Hitachi HDP725050GLA360 ATA Device 500 GB Internet Speed Download: 19.15 Mbps Upload: 1.67 Mbps Other Info Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter |
26 Nov 2011
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#9 | | Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04 Somewhere Over The Rainbow |
As said above, you should update the chipset, audio, video, network and BIOS. It shouldn't matter too much what order you install them in though. Also, however old the drivers are on the link I provided in my previous post, use them. Many laptops need specific drivers from the vendor (in this case HP). Therefore, a lot of other drivers however legitimate they seem, may not actually help you in any way.
Last edited by JaidynM; 26 Nov 2011 at 08:41 PM..
| My System Specs | | System Manufacturer/Model Number Custom Build OS Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04 CPU Intel Pentium Dual Core E6700 3.2GHz Motherboard ASUS P5G41T-M LX Memory Strontium 8192MB DDR3 1333Mhz Graphics Card msi GeForce N560GTX-M2D1GD5 1GB Sound Card Realtek HD Audio Monitor(s) Displays CHIMEI CMV 221D 22" Screen Resolution 1680x1050 Keyboard Microsoft Wireless Keyboard 1000 Mouse Microsoft Wireless Optical Mouse 2000 PSU SHAW Viper-1500w Gaming PSU Case Black eMaxx ATX Mini Tower Case Hard Drives Seagate Barracuda LP Green 3.5'' 2TB Internal HDD 5900RPM + WD Elements Desktop 1TB External HDD 7200RPM Internet Speed 100GB @ 4.76Mbps |
26 Nov 2011
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#10 | | |
The only reason I didn't use the old graphics driver from HP is that the new one from AMD actually improved my performance. In Grand Theft Auto IV (I know this is a very weird way to tell) my graphics used to say 304 MB but now it says something like 315 or 325 MB, and GTA IV runs better visually. About the BSODs, I haven't gotten any since when I posted this. They seemed to just stop randomly. Also, I noticed that right after a blue screen if I don't boot into safe mode and let Windows Error Report fix windows from the crash, and choose to let it do it in normal mode, my computer logins to my account weirdly. Explorer.exe seems to be frozen and I had to end it and start it again manually... But that stopped happening when "Windows Recovered from an unexpected shutdown." Other than that, my computer is running fine.
Last edited by Gurgle528; 26 Nov 2011 at 11:09 AM..
Reason: fixing capitals :P
| My System Specs | | System Manufacturer/Model Number HP Pavilion dv4 OS Windows 7 Home Premium Graphics Card ATI Radeon 4200 Sound Card IDT Multiple Blue Screens happening whenever, IRQL_NOT_LESS_OR_EQUAL problems? All times are GMT -5. The time now is 03:01 PM. | |