blank welcome screen after waking up from sleep


  1. i486dx266
    Posts : 8
    Windows 7 Pro x64
       New #1

    blank welcome screen after waking up from sleep


    We have about 500 laptops with win 7 pro x64. We have had a few complaints that on occation, after a computer wakes up from sleep mode, the user sees the welcome screen, but no text or logon box - i.e. they can't se any text or textboxes, only the background image of the welcome screen. The only way to end this state is to poweroff/reset the machine. Any ideas?
      My Computer
    Quote Quote

  3. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       New #2

    Just a few scattered ideas...

    * Has there ever been a BSOD?

    * Have you checked in Event Viewer?
    Type eventvwr in search.
    Go to the Windows Logs > Application / System > in the left hand column.
    Note anything in red that relates to the problem experienced.
    Please record the event ID, and the Source Code and tell us what they are.

    * Consider using Hibernation instead of Sleep

    * SFC.
    SFC /SCANNOW Command - System File Checker

    * Disk check
    Disk Check
      My Computer
    Quote Quote

 

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