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Windows 7: Errors 2503 and 2502 pluagging me

25 Nov 2011   #1
just1joie

Windows 7 Home Premium 64-bit
 
 
Errors 2503 and 2502 pluagging me

I need some help here! I keep trying to install/uninstall applications and keep coming up with errors. Some errors have number I.D.s and some don't. The most common ones are 2503 followed shortly by error 2502. I can't access windows installer folder, because it is not there. I check the box saying "show hidden folders" and still nothing. Can anyone help me?


My System SpecsSystem Spec
.
25 Nov 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by just1joie View Post
I need some help here! I keep trying to install/uninstall applications and keep coming up with errors. Some errors have number I.D.s and some don't. The most common ones are 2503 followed shortly by error 2502. I can't access windows installer folder, because it is not there. I check the box saying "show hidden folders" and still nothing. Can anyone help me?
Have you done a comprehensive malwarbytes scan?
My System SpecsSystem Spec
27 Nov 2011   #3
just1joie

Windows 7 Home Premium 64-bit
 
 

Yes. What Malware scan do you reccomend? I have run Malwarebytes and Super Anti Spyware. Both I have at least twice each.
My System SpecsSystem Spec
.

27 Nov 2011   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by just1joie View Post
Yes. What Malware scan do you reccomend? I have run Malwarebytes and Super Anti Spyware. Both I have at least twice each.
Malwarebytes full scan should do it
My System SpecsSystem Spec
28 Nov 2011   #5
just1joie

Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by just1joie View Post
Yes. What Malware scan do you reccomend? I have run Malwarebytes and Super Anti Spyware. Both I have at least twice each.
Malwarebytes full scan should do it
I just ran a Malwarebytes full scan and it turned up nothing. What now?
My System SpecsSystem Spec
28 Nov 2011   #6
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by just1joie View Post
Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by just1joie View Post
Yes. What Malware scan do you reccomend? I have run Malwarebytes and Super Anti Spyware. Both I have at least twice each.
Malwarebytes full scan should do it
I just ran a Malwarebytes full scan and it turned up nothing. What now?
Ok if it is not malware it is a problem with the system software. Please check event viewer to see what errors are logged there relating to the problem.

I am assuming you dont have a backup to restore from prior to when the problem started correct?

There are several ways to find what the problem is. The best is to go into event viewer (type eventvwr in search). Event viewer (local) and look for errors listed in the last day, week, etc. Then go to the windows log>application tab. Finally the windows Logs>system tabs.

You want to look for all errors (they have red in the left column ).

When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem.

When you find them please note the event ID, and the source codes and tell us what they are.
My System SpecsSystem Spec
28 Nov 2011   #7
just1joie

Windows 7 Home Premium 64-bit
 
 

I'm not seeing a list of errors. Did I miss something? What do I click once event viewer is open?
My System SpecsSystem Spec
28 Nov 2011   #8
just1joie

Windows 7 Home Premium 64-bit
 
 

And no. No backup to restore to.
My System SpecsSystem Spec
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 Errors 2503 and 2502 pluagging me




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