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Windows 7: Windows 7 Ultimate x64 crashing with BSOD

25 Nov 2011   #1
tenawy

Windows 7 Ultimate x64
 
 
Windows 7 Ultimate x64 crashing with BSOD

While using my Windows 7 Ultimate x64 it occasionally crashes with BSOD and then reboots successfully. I almost always does so after resuming Windows from sleep or hibernate. It also sometimes freezes completely and I have to force reboot by powering off and on. I am attaching a zip file following the posting instructions. Any advice? Thank you for your help.

system spec:
Windows 7 Ultimate x64
Acer Aspire Timeline 5810TZ-4433
Intel pentium SU4100 1.3GHZ, 800 MHz FSB
4GB RAM
320 GB HDD


My System SpecsSystem Spec
.

25 Nov 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by tenawy View Post
While using my Windows 7 Ultimate x64 it occasionally crashes with BSOD and then reboots successfully. It also sometimes freezes completely and I have to force reboot by powering off and on. Any advice? Thank you for your help.

system spec:
Windows 7 Ultimate x64
Acer Aspire Timeline 5810TZ-4433
Intel pentium SU4100 1.3GHZ, 800 MHz FSB
4GB RAM
320 GB HDD


We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

It is almost impossible to spot trends from a single DMP file so if you have more than one please upload them. If you only have one please wait until the computer crashes again then upload both.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.



The procedure:
Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.
To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
27 Nov 2011   #3
tenawy

Windows 7 Ultimate x64
 
 

Thank you for your feedback. I attached the requested files and updated the original post description. Thanks.
My System SpecsSystem Spec
.


27 Nov 2011   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by tenawy View Post
Thank you for your feedback. I attached the requested files and updated the original post description. Thanks.

Your .dmp file shows a stop error of 0x124 which is a general hardware error .

A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint.

Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress.

Some generic advice.

If you are overclocking STOP. return to the default settings at least for now.
If you are running a RAID update its driver.


You can read more on this error and what to try here... Stop 0x124 - what it means and what to try
My System SpecsSystem Spec
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 Windows 7 Ultimate x64 crashing with BSOD




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