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Windows 7: BSOD While Google Chrome is running. DMP file attached

25 Nov 2011   #1
swverausc214

Windows 7 Ultimate
 
 
BSOD While Google Chrome is running. DMP file attached

Hi guys, my computer keeps restarting while I'm running Google Chrome. When it starts up after the problem, I get a Blue Screen as the Problem Event Name. The dump file is attached as well as a system health report. If anyone could tell me what might be causing it, I'd greatly appreciate it. My PC is about 4 years old. The original OS is Vista.


My System SpecsSystem Spec
.

26 Nov 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by swverausc214 View Post
Hi guys, my computer keeps restarting while I'm running Google Chrome. When it starts up after the problem, I get a Blue Screen as the Problem Event Name. The dump file is attached as well as a system health report. If anyone could tell me what might be causing it, I'd greatly appreciate it. My PC is about 4 years old. The original OS is Vista.
A couple of problems here


1-Old drivers
Code:
rixdptsk.sys    11/14/2006 8:35:19 PM        0x8c90c000    0x8c95d000    0x00051000    0x455a6ed7                        
HpqRemHid.sys    7/11/2007 10:30:21 AM        0x8b824000    0x8b825c00    0x00001c00    0x4694f78d                        
VSTCNXT3.SYS    10/15/2008 7:29:13 PM        0x82339000    0x823ee000    0x000b5000    0x48f68ad9                        
VSTAZL3.SYS    10/15/2008 7:30:03 PM        0x91171000    0x911ae000    0x0003d000    0x48f68b0b                        
VSTDPV3.SYS    10/15/2008 7:32:04 PM        0x82237000    0x82339000    0x00102000    0x48f68b84                        
nvm62x32.sys    10/17/2008 4:00:39 PM        0x8c95d000    0x8c9b1c80    0x00054c80    0x48f8fcf7                        
mcdbus.sys    2/24/2009 5:42:13 AM        0x8c9e0000    0x8c9fc800    0x0001c800    0x49a3cf05                        
nvlddmkm.sys    3/6/2009 7:47:34 AM        0x8fe18000    0x9054a100    0x00732100    0x49b11b66                        
athr.sys    6/9/2009 1:04:52 PM    athr.sys+428a5    0x8fc22000    0x8fd32000    0x00110000    0x4a2ea444
How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

2-Athrx.sys blamed in the crashes needs to be re-installed using newest version available


3-Run update readiness tool and update to SP-1


Ensure you install the correct 64 or 32 bit option for your system)
Download the System Update Readiness Tool (64bit)
Download the System Update Readiness Tool (32bit)

ISC Diary | Windows 7 / 2008 R2 Service Pack 1 Problems

links courtesy jmh
My System SpecsSystem Spec
26 Nov 2011   #3
swverausc214

Windows 7 Ultimate
 
 

That fixed it! I updated my drivers and it hasn't happened since! Thanks!
My System SpecsSystem Spec
.


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 BSOD While Google Chrome is running. DMP file attached




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