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Windows 7: Computer freezes up at seemingly random times.


26 Nov 2011   #1

Windows 7 Home Premium 64 bit
 
 
Computer freezes up at seemingly random times.

Whether it be watching a youtube video or trying to view a document on Google Docs, my browser stops responding. I try to go to my other programs and they stopped responding as well. Ctrl+Alt+Del doesn't do anything either, so I'm forced to manually shut down the system. This has happened a couple of times today now. What should I do?


My System SpecsSystem Spec
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26 Nov 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by thejohn777 View Post
Whether it be watching a youtube video or trying to view a document on Google Docs, my browser stops responding. I try to go to my other programs and they stopped responding as well. Ctrl+Alt+Del doesn't do anything either, so I'm forced to manually shut down the system. This has happened a couple of times today now. What should I do?

We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

It is almost impossible to spot trends from a single DMP file so if you have more than one please upload them. If you only have one please wait until the computer crashes again then upload both.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.



The procedure:
Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.
To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
26 Nov 2011   #3

Windows 7 Home Premium 64 bit
 
 

It's not a BSOD though...would there be a minidump when my error occurs again?
My System SpecsSystem Spec
.


26 Nov 2011   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by thejohn777 View Post
It's not a BSOD though...would there be a minidump when my error occurs again?
Possibly not check in event viewer

There are several ways to find what the problem is. The best is to go into event viewer (type eventvwr in search). Event viewer (local) and look for errors listed in the last day, week, etc. Then go to the windows log>application tab. Finally the windows Logs>system tabs.

You want to look for all errors (they have red in the left column ).

When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem.

When you find them please note the event ID, and the source codes and tell us what they are.
My System SpecsSystem Spec
26 Nov 2011   #5

Windows 7 Home Premium 64 bit
 
 

Event ID: 10
Source: WMI

Description:
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

Is that what you mean?
My System SpecsSystem Spec
27 Nov 2011   #6

Windows 7 Home Premium 64 bit
 
 

My computer hung up again today...when I tried doing ctrl + alt + del this time, I get the following popup:
The logon process was unable to display security and logon options when ctrl + alt + delete was pressed. If the operating system does not respond, press ESC or restart the computer by using the power switch.

The ESC key didn't do anything, so I used the power switch to restart again. There was no minidump file for what happened, and the only critical error registered was that I unexpectedly shut down the system.
My System SpecsSystem Spec
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 Computer freezes up at seemingly random times.




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