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Windows 7: Windows crashing without BSOD.


26 Nov 2011   #1

7 Home primium x64
 
 
Windows crashing without BSOD.

Hello evryone,

I would like to start by thanking the people who read this in an attempt to help and excuse me for grammer or language faults.


I have been running my computer for about four years where i made a clean instal about one year ago and it was all running great. Then all of the sudden two weeks ago my computer began crashing giving black screen, but no BSOD. This resulted in myself trying to fix it by doing a new clean instal, resetting my HDD's, renewing the battery on my motherboard. i tried updating drivers and such but nothing really seems to work.
The strange thing is that yesterday i could run my pc the entire day, but when at the end of the day i tried to shut it down the computer froze. No picture no sound and no responce what so ever just like reguler. The weird thing that i see is that the fans and lights keep working. Pressing the shift five times doesn't give a sound and when it normaly freezes the music and evrything stops.

Hope anyone can help me and thanks for reading,

Kind regards, Christian


Edit: The computer runs without any problems in windows safe mode with network capabilitys and thus my posibility for posting this, If i missed info or need to do thing plz tell me,
Again kind regards, Christian

My System SpecsSystem Spec
.

27 Nov 2011   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Christian,
Please give us a current report on the state of your computer.
Now, nearly 24 hours later were you able to start up in a normal manner?

To give you a definitive answer re your problems we do require the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible. .

> Please check to make sure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.


> The procedure:

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
Upload the contents of your "\Windows\Minidump" folder.

Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.
My System SpecsSystem Spec
28 Nov 2011   #3

7 Home primium x64
 
 

ATM the computer does not work for more then 1 or 2 minutes in normal mode, i did evrything in the minidumb section and rebooted my computer, first in safe mode and then in normal mode so i would get the crash for the minidumb, but the map minidump is empty...
Information about the sysdm.cpl:

Write an event to the system log --> Yes
Automaticly restart --> No

Write debugging information
Small memory dumo (256 KB)
Small dump derictory
%SystemRoot%\Minidump

Overwrite any existing file --> Yes (extra information i cant uncheck it)



So i was trying to get the minidump file that the procedure told me to, but i cant....
Information about how the system works at the moment:
Normal mode: I cant so anything anymore, if i try to open IE, FireFox, Google Chrome wait 2 minutes or anything at all the computer screens go black and the fans, internal lights keep on, sound stops.
Safe mode: I can do evrything that safe mode can, since some programs dont run i Safe mode i cant use then, but IE and sysdm.cpl do work.

A quick small question about the true problem, do you think its software, or is it the hardware?


Thanks JMH for the help so far, Its much apriciated
My System SpecsSystem Spec
.


28 Nov 2011   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by ChrisVeritas View Post
ATM the computer does not work for more then 1 or 2 minutes in normal mode, i did evrything in the minidumb section and rebooted my computer, first in safe mode and then in normal mode so i would get the crash for the minidumb, but the map minidump is empty...
Information about the sysdm.cpl:

Write an event to the system log --> Yes
Automaticly restart --> No

Write debugging information
Small memory dumo (256 KB)
Small dump derictory
%SystemRoot%\Minidump

Overwrite any existing file --> Yes (extra information i cant uncheck it)



So i was trying to get the minidump file that the procedure told me to, but i cant....
Information about how the system works at the moment:
Normal mode: I cant so anything anymore, if i try to open IE, FireFox, Google Chrome wait 2 minutes or anything at all the computer screens go black and the fans, internal lights keep on, sound stops.
Safe mode: I can do evrything that safe mode can, since some programs dont run i Safe mode i cant use then, but IE and sysdm.cpl do work.

A quick small question about the true problem, do you think its software, or is it the hardware?


Thanks JMH for the help so far, Its much apriciated

The changes to the sysdm.cpl will help when we get you to the point where you can boot. It will create a dmp file that will point us towards the cause of the crashes.

It could be software or hardware (like a dead HD). More likely software.

Since you can boot in safe mode can you check in event viewer to see what is logged there?


There are several ways to find what the problem is. The best is to go into event viewer (type eventvwr in search). Event viewer (local) and look for errors listed in the last day, week, etc. Then go to the windows log>application tab. Finally the windows Logs>system tabs.

You want to look for all errors (they have red in the left column ).

When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem.

When you find them please note the event ID, and the source codes and tell us what they are.








My System SpecsSystem Spec
28 Nov 2011   #5

7 Home primium x64
 
 

I am hoping here that i give the good information, if i check the event vieuwer there are 5 diferent types of information, Critical-Error-Warning-Information-Audit success, If i am correct the information in Critical and Error and Waring are usefull here.
There are 41 Critical events, all are called "Kernel-Power" with even ID 41. 5 in the last 24 hours and 48 in 7 days

I will write these in 5 sets
Event ID -Source - Log - 24 hours - 7 days
Warning events are:
-1008 Search App 0 2
-1014 DNS Client events system 0 2
-1015 MSiInstaller app 0 6
-3036 Search app 0 20
-6000 Winlogon app 4 29
-14105 WMPNSS-Service system 0 1

Error i added the last hour here, so last hour - 24 - 7 days
-0 SignInAssistant app 0 0 66
-2 Kernel-EventTracing Microsoft 0 0 1
-3 Kernel-EventTracing Microsoft 0 6 33
-72 SideBySide App 0 0 1
-2001 Microsoft Antimalware system 0 1 2
-2004 PerfNet app 0 0 2
-3002 Microsoft Antimalware system 0 0 7
-3028 Search App 0 0 2
-3029 Search App 0 0 4
-3058 Search App 0 0 2
-6008 EventLog System 0 4 22
-7000 Service Control Manager System 0 0 2
-7001 Service Control Manager System 54 146 326
-7009 Service Control Manager System 0 0 2
-7010 Search App 0 0 2
-7024 Service Control Manager System 0 0 2
-7026 Service Control Manager System 0 2 11
-7031 Service Control Manager System 0 0 2
-7040 Search App 0 0 2
-7042 Search App 0 0 2
-8193 System Restore App 0 0 2
-9000 Search App 0 0 2
-9002 Search App 0 0 2
-10005 DistributedCOM System 0 9 42
-10010 DistributedCOM System 0 0 1
-11316 MsiInstaller App 0 0 1
-11704 MsiInstaller App 0 0 1
-11719 MsiInstaller App 0 0 1

I hope this is what you need, if i need to send it otherwise somehow or do anything else plz let me know,
Thanks Zigzag3134 for getting me a step forward
My System SpecsSystem Spec
28 Nov 2011   #6

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by ChrisVeritas View Post
I am hoping here that i give the good information, if i check the event vieuwer there are 5 diferent types of information, Critical-Error-Warning-Information-Audit success, If i am correct the information in Critical and Error and Waring are usefull here.
There are 41 Critical events, all are called "Kernel-Power" with even ID 41. 5 in the last 24 hours and 48 in 7 days

I will write these in 5 sets
Event ID -Source - Log - 24 hours - 7 days
Warning events are:
-1008 Search App 0 2
-1014 DNS Client events system 0 2
-1015 MSiInstaller app 0 6
-3036 Search app 0 20
-6000 Winlogon app 4 29
-14105 WMPNSS-Service system 0 1

Error i added the last hour here, so last hour - 24 - 7 days
-0 SignInAssistant app 0 0 66
-2 Kernel-EventTracing Microsoft 0 0 1
-3 Kernel-EventTracing Microsoft 0 6 33
-72 SideBySide App 0 0 1
-2001 Microsoft Antimalware system 0 1 2
-2004 PerfNet app 0 0 2
-3002 Microsoft Antimalware system 0 0 7
-3028 Search App 0 0 2
-3029 Search App 0 0 4
-3058 Search App 0 0 2
-6008 EventLog System 0 4 22
-7000 Service Control Manager System 0 0 2
-7001 Service Control Manager System 54 146 326
-7009 Service Control Manager System 0 0 2
-7010 Search App 0 0 2
-7024 Service Control Manager System 0 0 2
-7026 Service Control Manager System 0 2 11
-7031 Service Control Manager System 0 0 2
-7040 Search App 0 0 2
-7042 Search App 0 0 2
-8193 System Restore App 0 0 2
-9000 Search App 0 0 2
-9002 Search App 0 0 2
-10005 DistributedCOM System 0 9 42
-10010 DistributedCOM System 0 0 1
-11316 MsiInstaller App 0 0 1
-11704 MsiInstaller App 0 0 1
-11719 MsiInstaller App 0 0 1

I hope this is what you need, if i need to send it otherwise somehow or do anything else plz let me know,
Thanks Zigzag3134 for getting me a step forward
Kernel power just means the machine wasnt shut down properly
My System SpecsSystem Spec
28 Nov 2011   #7

7 Home primium x64
 
 

Any idea on what to do next? Is it posible to sent my EventLog here?

thanks for the help guys
My System SpecsSystem Spec
28 Nov 2011   #8

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by ChrisVeritas View Post
Any idea on what to do next? Is it posible to sent my EventLog here?

thanks for the help guys
You can upload your event log to a file sharing service like rapidshare, and then put the link in your next post.
My System SpecsSystem Spec
28 Nov 2011   #9

7 Home primium x64
 
 

Oke, i saved the application events and the event from the system hoping maybe you can understand what my problem is.

Again thanks for the help
My System SpecsSystem Spec
29 Nov 2011   #10

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by ChrisVeritas View Post
Oke, i saved the application events and the event from the system hoping maybe you can understand what my problem is.

Again thanks for the help

The description for Event ID 0 from source SignInAssistant cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

StartService failed with hr = 0x8007043c


Corrupt system. a repair install from dvd would probably fix it.
My System SpecsSystem Spec
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 Windows crashing without BSOD.




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