|27 Nov 2011||#1|
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BSOD while restarting comp, error 0x00000024
Hey guys, I had a BSOD while trying to restart my computer. Origin and JDownloader were still running but I chose to force close the programs for the computer to restart, I don't know if that had anything to do with the blue screen that happened afterwards but I thought I'd add that.
I downloaded the whocrashed program and it said that it was caused by ntfs.sys and a possible driver conflicting with it.
I already ran chkdsk /f and sfc /scannow, no problems with either of them.
-Windows 7 Professional x64 (OEM)
-NVIDIA GTX 285
-hardware is a little over 1 year old
-re-installed Windows about 4 months ago when my old hard drive died
Any help on this would be much appreciated!
|My System Specs|
|27 Nov 2011||#2|
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Welcome to Seven Forums.
STOP 0x00000024: NTFS_FILE_SYSTEM
Usual causes: Disk corruption, insufficient physical memory, Device driver, Indexing, Resident antivirus, backup, defrag programs, Disk/Drive failing/failure
One possible cause of this bug check is disk corruption. Corruption in the NTFS file system or bad blocks (sectors) on the hard disk can induce this error. Corrupted SCSI and IDE drivers can also adversely affect the system's ability to read and write to disk, thus causing the error.
Another possible cause is depletion of nonpaged pool memory. If the nonpaged pool memory is completely depleted, this error can stop the system. However, during the indexing process, if the amount of available nonpaged pool memory is very low, another kernel-mode driver requiring nonpaged pool memory can also trigger this error.
How much available space on your first partition, the 100 MB partition?
You should have about 290GB free space on your C drive.
D/L and run Seagate SeaTools – Short Drive Self Test and Long Drive Self Test
******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* NTFS_FILE_SYSTEM (24) If you see NtfsExceptionFilter on the stack then the 2nd and 3rd parameters are the exception record and context record. Do a .cxr on the 3rd parameter and then kb to obtain a more informative stack trace. Arguments: Arg1: 00000000001904fb Arg2: fffff8800838ec78 Arg3: fffff8800838e4d0 Arg4: fffff80002aa757f Debugging Details: ------------------ EXCEPTION_RECORD: fffff8800838ec78 -- (.exr 0xfffff8800838ec78) ExceptionAddress: fffff80002aa757f (nt!IoGetRelatedDeviceObject+0x000000000000005f) ExceptionCode: c0000005 (Access violation) ExceptionFlags: 00000000 NumberParameters: 2 Parameter: 0000000000000000 Parameter: 0000000100000002 Attempt to read from address 0000000100000002 CONTEXT: fffff8800838e4d0 -- (.cxr 0xfffff8800838e4d0) rax=fffffa8007868030 rbx=0000000000000000 rcx=fffffa8007651970 rdx=0000000100000002 rsi=0000000000000000 rdi=fffffa800742aa00 rip=fffff80002aa757f rsp=fffff8800838eeb8 rbp=fffffa800742a880 r8=fffff9802ec08fb0 r9=fffff80002c09e00 r10=0000000000000000 r11=0000000000000000 r12=fffff8800838eef0 r13=fffffa800742aa00 r14=fffffa8007373400 r15=0000000000000000 iopl=0 nv up ei pl nz na pe nc cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010202 nt!IoGetRelatedDeviceObject+0x5f: fffff800`02aa757f 488b12 mov rdx,qword ptr [rdx] ds:002b:00000001`00000002=???????????????? Resetting default scope CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP PROCESS_NAME: System CURRENT_IRQL: 0 ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. EXCEPTION_PARAMETER1: 0000000000000000 EXCEPTION_PARAMETER2: 0000000100000002 READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002cc6100 0000000100000002 FOLLOWUP_IP: Ntfs! ?? ::FNODOBFM::`string'+2b49 fffff880`01227a88 cc int 3 FAULTING_IP: nt!IoGetRelatedDeviceObject+5f fffff800`02aa757f 488b12 mov rdx,qword ptr [rdx] BUGCHECK_STR: 0x24 LAST_CONTROL_TRANSFER: from fffff80002d6a040 to fffff80002aa757f STACK_TEXT: fffff880`0838dca8 fffff880`01227a88 : 00000000`00000024 00000000`001904fb fffff880`0838ec78 fffff880`0838e4d0 : nt!KeBugCheckEx fffff880`0838dcb0 fffff880`01316363 : fffff880`01273b6c fffff880`0838f5b0 fffff880`0838f5b0 00000000`00000018 : Ntfs! ?? ::FNODOBFM::`string'+0x2b49 fffff880`0838dcf0 fffff800`02abfa7c : fffff880`01288a74 fffffa80`05aaeb30 fffff880`0838de40 00000000`0001237c : Ntfs! ?? ::NNGAKEGL::`string'+0x830e fffff880`0838dd20 fffff800`02abf4fd : fffff880`01273b60 fffff880`0838f5b0 00000000`00000000 fffff880`01222000 : nt!_C_specific_handler+0x8c fffff880`0838dd90 fffff800`02abe2d5 : fffff880`01273b60 fffff880`0838de08 fffff880`0838ec78 fffff880`01222000 : nt!RtlpExecuteHandlerForException+0xd fffff880`0838ddc0 fffff800`02acf361 : fffff880`0838ec78 fffff880`0838e4d0 fffff880`00000000 fffffa80`0742aa00 : nt!RtlDispatchException+0x415 fffff880`0838e4a0 fffff800`02a932c2 : fffff880`0838ec78 00000000`00000000 fffff880`0838ed20 00000000`00000000 : nt!KiDispatchException+0x135 fffff880`0838eb40 fffff800`02a91e3a : 00000000`00000000 00000001`00000002 00000000`00000000 00000000`00000000 : nt!KiExceptionDispatch+0xc2 fffff880`0838ed20 fffff800`02aa757f : fffff800`02d6a040 00000000`0000000a fffff6fc`c00ea4c0 fffff781`c0000000 : nt!KiPageFault+0x23a fffff880`0838eeb8 fffff800`02d6a040 : 00000000`0000000a fffff6fc`c00ea4c0 fffff781`c0000000 00000000`00000000 : nt!IoGetRelatedDeviceObject+0x5f fffff880`0838eec0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!FsRtlAcquireFileForCcFlushEx+0x3c STACK_COMMAND: kb SYMBOL_STACK_INDEX: 1 SYMBOL_NAME: Ntfs! ?? ::FNODOBFM::`string'+2b49 FOLLOWUP_NAME: MachineOwner MODULE_NAME: Ntfs IMAGE_NAME: Ntfs.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4d79997b FAILURE_BUCKET_ID: X64_0x24_VRF_Ntfs!_??_::FNODOBFM::_string_+2b49 BUCKET_ID: X64_0x24_VRF_Ntfs!_??_::FNODOBFM::_string_+2b49 Followup: MachineOwner ---------
Find an updated driver for your keyboard.
Standard PS/2 Keyboard ACPI\PNP0303\4&136CDFB0&0 This device is not present, is not working properly, or does not have all its drivers installed.
Go to Windows update and D/L the latest MSE definition updates.
Event: Log Name: System Source: Microsoft Antimalware Date: 2011-11-26T22:45:11.000 Event ID: 3002 Task: N/A Level: Error Opcode: Info Keyword: Classic User: N/A User Name: N/A Computer: J07-20-2011 Description: Microsoft Antimalware Real-Time Protection feature has encountered an error and failed. Feature: Behavior Monitoring Error Code: 0x80004005 Error description: Unspecified error Reason: The filter driver requires an up-to-date engine in order to function. You must install the latest definition updates in order to enable real-time protection.
Use Real Temp, to check the CPU temps when at idle, under load and/or testing.
Let us know the minimum and maximum temps you get.
Event: Log Name: System Source: Microsoft-Windows-Kernel-Power Date: 2011-11-26T22:44:29.234 Event ID: 89 Task: N/A Level: Information Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: J07-20-2011 Description: ACPI thermal zone ACPI\ThermalZone\THRM has been enumerated. _PSV = 323K _TC1 = 4 _TC2 = 3 _TSP = 6000ms _AC0 = 323K _AC1 = 0K _AC2 = 0K _AC3 = 0K _AC4 = 0K _AC5 = 0K _AC6 = 0K _AC7 = 0K _AC8 = 0K _AC9 = 0K _CRT = 6553K _HOT = 0K _PSL - see event data. Event: Log Name: System Source: Microsoft-Windows-Kernel-Processor-Power Date: 2011-11-26T22:44:22.312 Event ID: 26 Task: N/A Level: Information Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: J07-20-2011 Description: Processor 1 in group 0 exposes the following: 1 idle state(s) 0 performance state(s) 0 throttle state(s) Event: Log Name: System Source: Microsoft-Windows-Kernel-Processor-Power Date: 2011-11-26T22:44:22.312 Event ID: 35 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: J07-20-2011 Description: Performance power management features on processor 1 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware. Event: Log Name: System Source: Microsoft-Windows-Kernel-Processor-Power Date: 2011-11-26T22:44:22.312 Event ID: 35 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: J07-20-2011 Description: Performance power management features on processor 7 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware. There are many of these errors
These are unavailable Windows drivers, check your Windows updates.
ATMFD ATMFD.DLL unavailable (00000000) cdd cdd.dll unavailable (00000000) Fs_Rec Fs_Rec.sys unavailable (00000000) msrpc msrpc.sys unavailable (00000000) Null Null.SYS unavailable (00000000) TSDDD TSDDD.dll unavailable (00000000) vmstorfl vmstorfl.sys unavailable (00000000) volmgrx volmgrx.sys unavailable (00000000) win32k win32k.sys unavailable (00000000)
|My System Specs|
|27 Nov 2011||#3|
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Hey Dave thanks for replying.
I downloaded and ran the SeaTools and did both the short and long scans. Both tests said the hard drive passed.
I went into device manager to look for any yellow triangles but found nothing. I was trying to do that "perfmon /report" system health report as listed in the sticky here in these forums but I was not able to complete the report. I received an error saying there's a device driver missing with this line posted "Standard PS/2 Keyboard ACPI\PNP0303\4&136CDFB0&0." I downloaded and installed the latest keyboard software (intellitype 8.2) but I still can't complete that system health report. Not actually sure what to do here or if it was the cause of the BSOD.
I have the latest MSE definitions and checked windows update for any updates I may need but only saw optional updates I don't need. I still haven't checked my CPU temps with real temp just yet.
Finally, I can't duplicate the BSOD. I have shutdown and restarted this computer for various reasons and have been using the computer normally (web browsing, gaming, etc.) but nothing has happened.
|My System Specs|
|28 Nov 2011||#4|
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Good that the HDD passed the tests.
I would check you CPU Core temps before doing anything else.
High temps can damage your CPU.
D/L RealTemp from the link above and keep it open while at idle and when running your system, especially when stressing it like gaming.
Let us know the idle and max temps you get.
Intel® Core™ i7-920 Processor
Your Tcase is 67.9°C, add 5°C for the max core temps, don't go over 72.9°C.
Do you use a PS2 keyboard?
If not, which keyboard do you have.
If you get another crash, find a different keyboard to use for a while, just to see if that is causing your crashes.
Keyboards and mice can and do cause crashes, best to rule that out.
|My System Specs|
|28 Nov 2011||#5|
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Just wanted to post an update. I downloaded real temp and used it for a bit. When idling (idled for about 20 minutes) I see temps: 39C/35C/36C/34C. While gaming the max temp was 58C but usually around 53 Celsius.
I don't use a PS2 keyboard. My keyboard is a Microsoft Sidewinder x4 (USB) so I'm really confused about that error saying I need to update the PS2 keyboard drivers/PS2 keyboard device is not present.
I still haven't seen another crash/BSOD just yet.
|My System Specs|
|29 Nov 2011||#7|
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That's good advice.
With the huge amount of 'ACPI thermal zone ACPI\ThermalZone\THRM has been enumerated' and 'Microsoft Antimalware Real-Time Protection feature has encountered an error and failed' errors in the event log you are having issues.
For the thermal zone errors, keep a close watch on the CPU core temps, if it has an occasional temp spike then re-apply the thermal paste.
For the MSE errors, you should un-install MSE, then re-install it.
Check your BIOS version, if there are any updates for the issues your having you should consider updating the BIOS. This should not be done unless there is a good reason.
|My System Specs|
|29 Nov 2011||#8|
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I finally figured out the issue with perfmon /report problem and that ps/2 keyboard driver.
I went back into device manager and clicked the option to show hidden devices. The standard ps/2 keyboard device finally shows up with that yellow triangle. I clicked update drivers and it said I had the latest drivers but still had that yellow triangle. I disabled the device but still could not run a performance report and that yellow triangle wouldn't go away. I did try uninstalling the device and I would finally be able to run the performance report but restarting or starting up the computer would bring that ps/2 keyboard device back along with that stupid triangle.
I checked the mb manufacturer's website to look for answers and found the latest BIOS update. Once I updated the BIOS, the standard ps/2 device driver issue was gone!
I still haven't seen another BSOD but at least I figured out that driver issue and I know my hd isn't bad. I'll continue to watch the temps but I just wanted to give an update and to say thanks for the help.
|My System Specs|
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