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Windows 7: windows 7 - program manager stops responding ( at the start )

27 Nov 2011   #1
JuveLuis

windows 7 home premium 32 bit
 
 
windows 7 - program manager stops responding ( at the start )

Everytime i start my computer and after putting my password, at the desktop, a box appears saying that program manager stops responding and it is needed to restart the pc. it does it ( by himself ) and it is a cicle that dont stop, only if i manually close.

apreciated all the help.


My System SpecsSystem Spec
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27 Nov 2011   #2
writhziden

Windows 7 Home Premium 64 Bit
 
 

Can you please post a screenshot using the snipping method described in Screenshots and Files - Upload and Post in Seven Forums?
My System SpecsSystem Spec
27 Nov 2011   #3
writhziden

Windows 7 Home Premium 64 Bit
 
 

My guess is that you have malware of some kind on your system. Try downloading and installing the free version of Malwarebytes : Free anti-malware, anti-virus and spyware removal download and running a full scan; then post in this thread what the log file outputs when it finishes
My System SpecsSystem Spec
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27 Nov 2011   #4
JuveLuis

windows 7 home premium 32 bit
 
 

Quote   Quote: Originally Posted by writhziden View Post
My guess is that you have malware of some kind on your system. Try downloading and installing the free version of Malwarebytes : Free anti-malware, anti-virus and spyware removal download and running a full scan; then post in this thread what the log file outputs when it finishes






i have malwarebytes in this laptop, and after the full scan, it dont have nothing, i can post the result here if you want
My System SpecsSystem Spec
27 Nov 2011   #5
writhziden

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by JuveLuis View Post
i have malwarebytes in this laptop, and after the full scan, it dont have nothing, i can post the result here if you want
Nah, that won't be necessary. Try this.

1. Click the Start Menu
2. Click All Programs
3. Click Accessories
4. Right click Command Prompt
5. Click Run as Administrator
6. Type into the Command Prompt "sfc /scannow" without the quotes (this will check your system files for errors and attempt to fix them)
7. If any errors show up, reboot, and repeat steps 1-7.
8. If errors do not show up, reboot and see if it fixes the problem.
9. If you have done steps 1-7 three times (if you have run sfc /scannow three times) let me know and we will try another alternative.
My System SpecsSystem Spec
27 Nov 2011   #6
JuveLuis

windows 7 home premium 32 bit
 
 

trying that at this moment, ty for ur patience
My System SpecsSystem Spec
27 Nov 2011   #7
writhziden

Windows 7 Home Premium 64 Bit
 
 

While sfc is running, I would like to get as much information from you as possible:
1. How long has the program manager issue been occurring?
2. What Antivirus software do you use in addition to Malwarebytes?
3. Do you use any optimizing software to do things like clean the registry, clean your temporary files, defragment, etc.?
4. Do you have system protection turned on and creating restore points?
5. Do you use backup and restore to back your computer up to an external drive?
6. If your answer is yes to 5, do you have a folder on your external drive called WindowsImageBackup?
My System SpecsSystem Spec
27 Nov 2011   #8
JuveLuis

windows 7 home premium 32 bit
 
 

1)probably 2 days.
2)malwarebytes and microsoft essentials
3)i think CCleaner does it
4)mmh no
5)no
My System SpecsSystem Spec
27 Nov 2011   #9
JuveLuis

windows 7 home premium 32 bit
 
 

sfc /scannow said:
the following folder is danified but couldnt repair it: CBS.log windir\logs\cbs\cbs.log.
for example: C:\windows\logs\cbs\cbs.log
My System SpecsSystem Spec
27 Nov 2011   #10
writhziden

Windows 7 Home Premium 64 Bit
 
 

Alright, you did not sound too sure about the restore points, so to find out if you have restore points, as that may be necessary for the next step, do the following:
1. Click on Start Menu
2. Right click on My Computer
3. Click on Properties
4. Click on System Protection
5. Under Protection Settings, see if your drive with (System) in it has protection set to On.
My System SpecsSystem Spec
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 windows 7 - program manager stops responding ( at the start )




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