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Windows 7: Computer freezes randomly, information included

29 Nov 2011   #1

Windows 7 Ultimate x64
 
 
Computer freezes randomly, information included

Hey

So I have a fresh install of Windows 7 Ultimate x64, anyway the last couple of days it has been randomly freezing. No idea why but it is super frustrating. If anyone could help that would be much appreciated

My System SpecsSystem Spec
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29 Nov 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by indecline View Post
Hey

So I have a fresh install of Windows 7 Ultimate x64, anyway the last couple of days it has been randomly freezing. No idea why but it is super frustrating. If anyone could help that would be much appreciated
If you have any DMP files please use this method and upload them. If not check event viewer

There are several ways to find what the problem is. The best is to go into event viewer (type eventvwr in search). Event viewer (local) and look for errors listed in the last day, week, etc. Then go to the windows log>application tab. Finally the windows Logs>system tabs.

You want to look for all errors (they have red in the left column ).

When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem.

When you find them please note the event ID, and the source codes and tell us what they are.





No DMP files included in upload please try this method


We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
Quote:
To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.





My System SpecsSystem Spec
29 Nov 2011   #3

Windows 7 Ultimate x64
 
 

I have saved all the errors from the event viewer and they're attached, I'm not sure which ones could be causing the problem? There were no errors in windows Logs>system tabs.

I have no minidump folder in my windows folder even after ensuring they are enabled and my computer freezing. Also my sound usually goes crazy for about 3 seconds before my computer completely locks up, not sure if that's helpful or not. (By crazy I mean whatever I'm listening to starts sounding like a robot)
My System SpecsSystem Spec
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01 Dec 2011   #4

Windows 7 Ultimate x64
 
 

I just got a couple of BSOD's so managed to get some of the dump files, they are attached.

Any help would be greatly appreciated as this is driving me insane!
My System SpecsSystem Spec
01 Dec 2011   #5
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

These crashes were caused by memory corruption.

Run these tests to verify your memory and find which driver is causing the problem.

1-Memtest.
Quote:
*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.
RAM - Test with Memtest86+

2-Driver verifier

Quote:
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Driver Verifier - Enable and Disable

3.Also of note is netr6164.sys 802.11 Wireless Adapter Driver from Ralink Technology Corp.Dated 2007.
Please remove & replace with the latest version.
My System SpecsSystem Spec
22 Dec 2011   #6

Windows 7 Ultimate x64
 
 

Alright I let Memtest86 to 10 passes and it came up with no errors

Driver verifier gave me BSOD's so I have attached the minidump

Quote:
3.Also of note is netr6164.sys 802.11 Wireless Adapter Driver from Ralink Technology Corp.Dated 2007.
Please remove & replace with the latest version.
It's actually a Linksys Wireless Adapter WMP54G. There doesn't seem to be Windows 7 Drivers for it. I googled it on my laptop and read it has the same chipset as the RA Link one and it was suggested to force it to use those drivers. Hopefully that isn't what is causing this trouble!
My System SpecsSystem Spec
23 Dec 2011   #7

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by indecline View Post
Alright I let Memtest86 to 10 passes and it came up with no errors

Driver verifier gave me BSOD's so I have attached the minidump

Quote:
3.Also of note is netr6164.sys 802.11 Wireless Adapter Driver from Ralink Technology Corp.Dated 2007.
Please remove & replace with the latest version.
It's actually a Linksys Wireless Adapter WMP54G. There doesn't seem to be Windows 7 Drivers for it. I googled it on my laptop and read it has the same chipset as the RA Link one and it was suggested to force it to use those drivers. Hopefully that isn't what is causing this trouble!

driver verified and Related to dtsoftbus01.sys Virtual Bus Driver from DT Soft Ltd (makers of daemon tools) remove it using their removal tool.


Please remove any CD visualization programs such as Daemon Tools and Alcohol 120%.

They use a driver, found in your dmp, called sptd.sys, that is notorious for causing BSODs.

Use this SPTD uninstaller DuplexSecure - Downloads http://duplexsecure.com/faq

when you're done you can use this Freeware:

MagicISO Virtual CD/DVD-ROM (MagicDisc) in its place

http://www.magiciso.com/download.htm
My System SpecsSystem Spec
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