Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD Every Morning, ntoskrnl.exe

01 Dec 2011   #1
pdmken

Win 7 64 Professional
 
 
BSOD Every Morning, ntoskrnl.exe

Every morning this system crashes, then reboots sometimes tells you the Bios changed Y/N, sometimes chkdsk, sometime starts OK. All I can find is the ntoskrnl.exe caused the crash. This issue has been going on for the past several weeks. PC was on 24/7 and recently I've turned it off at night and discovered the problem. I can shutdown mid day and starts OK

I've run Memtest86, Who Crashed, I/O Bit Advanced System Care and Debugging Tools for windows x64 and cannot identify the exact cause, any help would be sincerely appreciated.

zip file is attached,

Ken


My System SpecsSystem Spec
.
01 Dec 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by pdmken View Post
Every morning this system crashes, then reboots sometimes tells you the Bios changed Y/N, sometimes chkdsk, sometime starts OK. All I can find is the ntoskrnl.exe caused the crash. This issue has been going on for the past several weeks. PC was on 24/7 and recently I've turned it off at night and discovered the problem. I can shutdown mid day and starts OK

I've run Memtest86, Who Crashed, I/O Bit Advanced System Care and Debugging Tools for windows x64 and cannot identify the exact cause, any help would be sincerely appreciated.

zip file is attached,

Ken
These crashes were caused by memory corruption (probably Related to dataserv.exe Single-user I*net Data Server Communications Component from Pervasive Software Inc.) Please run these two tests to verify your memory and find which driver is causing the problem.

If you are overclocking anything reset to default before running these tests.


1-Memtest.
Quote:
*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.

RAM - Test with Memtest86+



2-Driver verifier

Quote:
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Driver Verifier - Enable and Disable
My System SpecsSystem Spec
01 Dec 2011   #3
pdmken

Win 7 64 Professional
 
 
Been Done

I've done those two test but will do it again. One item I found is the vsserve.exe which is a bitdefender program I supposedly removed and is hogging resources.
My System SpecsSystem Spec
.

01 Dec 2011   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by pdmken View Post
I've done those two test but will do it again. One item I found is the vsserve.exe which is a bitdefender program I supposedly removed and is hogging resources.
I double checked the BSOD's and whatever app you are using (who crashed, Blue screen view) is incorrect.

BUT bitdefender shouldnt be used anyway.
My System SpecsSystem Spec
01 Dec 2011   #5
writhziden

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by pdmken View Post
Every morning this system crashes, then reboots sometimes tells you the Bios changed Y/N, sometimes chkdsk, sometime starts OK. All I can find is the ntoskrnl.exe caused the crash. This issue has been going on for the past several weeks. PC was on 24/7 and recently I've turned it off at night and discovered the problem. I can shutdown mid day and starts OK

I've run Memtest86, Who Crashed, I/O Bit Advanced System Care and Debugging Tools for windows x64 and cannot identify the exact cause, any help would be sincerely appreciated.

zip file is attached,

Ken
Memtest can sometimes fail if the CMOS needs to be cleared. See How To Clear CMOS (Reset BIOS)

If it continues to fail after doing so, you may have a bad module or slot and should follow zigzag3143's suggestions for testing one stick at a time.

Edit: Just realized I misread something, but you should still clear the CMOS and see if it helps.
My System SpecsSystem Spec
02 Dec 2011   #6
pdmken

Win 7 64 Professional
 
 
Done the tests

Done the mem test several times, then reset BIOS to default ran test 2 more times, even the extended test and no issues were found. I don't believe it's a memory issue because 1.) I can run Ubuntu without any issues. 2.) BSOD never happens after system restarts.

In the Performance Information and Tools, Advanced Tools, States Bitdefender Security Service filename vsserv.exe is causing windows to start slowly. I have searched for this file name to no avail, searched in services and don't see it anywhere. I was searching for Bitdefender in windows explorer and found four file folders. One of them had a program to remove Bitdefender, run it, it appeared to loop. Once stopped manually, it recommended rebooting to complete uninstall. Rebooted and Performance Information and Tools, Advanced Tools, States Bitdefender Security Service filename vsserv.exe is still running. How can a service run and not be in task manager? How can I get rid of this if I can't find it?

Verifier is setup and will start in the morning. What do I look for once it crashes?
My System SpecsSystem Spec
02 Dec 2011   #7
writhziden

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by pdmken View Post
Done the mem test several times, then reset BIOS to default ran test 2 more times, even the extended test and no issues were found. I don't believe it's a memory issue because 1.) I can run Ubuntu without any issues. 2.) BSOD never happens after system restarts.

In the Performance Information and Tools, Advanced Tools, States Bitdefender Security Service filename vsserv.exe is causing windows to start slowly. I have searched for this file name to no avail, searched in services and don't see it anywhere. I was searching for Bitdefender in windows explorer and found four file folders. One of them had a program to remove Bitdefender, run it, it appeared to loop. Once stopped manually, it recommended rebooting to complete uninstall. Rebooted and Performance Information and Tools, Advanced Tools, States Bitdefender Security Service filename vsserv.exe is still running. How can a service run and not be in task manager? How can I get rid of this if I can't find it?

Verifier is setup and will start in the morning. What do I look for once it crashes?
When you check Task Manager, do you go to the processes tab and select "Show processes from all users" before scrolling through to find vsserv.exe?

Additionally, in order to properly uninstall Bitdefender, you should use the tool provided by the company that makes the software (see the second method for uninstalling). How to uninstall BitDefender. For many antivirus software distributions, removing them using the typical Windows add/remove programs feature is insufficient and leaves remnants of the software on your computer.

If you continue to have issues with vsserv.exe, install Bitdefender again, and then remove using the appropriate uninstall tool. If that still does not solve the problem, let us know, and we will assist you.


As for Verifier; when it runs, your system may crash immediately, or it may take up to 36 hours. Post any BSODs that occur during Verifier, and try to get more than two to occur before posting your dmp files.
My System SpecsSystem Spec
03 Dec 2011   #8
pdmken

Win 7 64 Professional
 
 

This morning we booted without any problems, promising but not convinced.

Yes, the "Show processes from all users" is checked.
Bitdefender was reinstalled, updated, rebooted, then uninstalled using their tool. Looped a few times, then requested a reboot. Searched for vsserv.exe and bitdefender files, none found.

Performance Information and Tools, Advanced Tools, Stated Bitdefender Security Service filename vsserv.exe is causing windows to start slowly. I removed it from the list and hasn't shown up again. Wonder if this just needed to be cleared.
My System SpecsSystem Spec
03 Dec 2011   #9
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by pdmken View Post
This morning we booted without any problems, promising but not convinced.

Yes, the "Show processes from all users" is checked.
Bitdefender was reinstalled, updated, rebooted, then uninstalled using their tool. Looped a few times, then requested a reboot. Searched for vsserv.exe and bitdefender files, none found.

Performance Information and Tools, Advanced Tools, Stated Bitdefender Security Service filename vsserv.exe is causing windows to start slowly. I removed it from the list and hasn't shown up again. Wonder if this just needed to be cleared.

Could be Bitdefender is a sometimes unstable
My System SpecsSystem Spec
03 Dec 2011   #10
writhziden

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Could be Bitdefender is a sometimes unstable
Bitdefender was removed. He reinstalled it, updated it, then removed it per my directions because it did not seem to be properly removed when he last tried to uninstall it. He removed it the first time using Add/Remove programs. This time he used the tool provided by the Bitdefender company to remove it to make sure no remnants were remaining.
My System SpecsSystem Spec
Reply

 BSOD Every Morning, ntoskrnl.exe




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD on Startup This Morning
Hi all, I'm new to this, but everything I read online said this was the best place to start with this. I followed the instructions on creating and attaching a BSOD zip file, so hopefully this works and hopefully someone can help me. Thank ya kindly.
BSOD Help and Support
BSOD twice this morning
One of my users, had a BSOD twice this morning, within an hour. Says she only had Outlook, IE, Excel, and an accounting program open both times. She did not write down the error message. So all I have is the Zip file created from the SF Diag tool. Any help would be appreciated.
BSOD Help and Support
BSOD this morning
HP dv6 laptop Intel I7 OEM Win7X64 upgraded to Win pro Hello, This forum has helped me in the past and I hope someone will analize the attached log file. The computer blue screens/(Driver-IRQL_NOT_LESS_OR_EQUAL) on boot. 1. I tried system restore and it seemed to restore, but did it...
BSOD Help and Support
BSOD this morning, Annoying!! Help?
Hey guys, Just signed up for your expertise. Here is the info: Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.256.1 Locale ID: 1033 Additional information about the problem:
BSOD Help and Support
Two BSOD's this morning..Please help
Please help..Everything was fine until this morning.... 060610-14773-01.dmp 6/6/2010 10:06:17 AM BAD_POOL_HEADER 0x00000019 00000000`00000003 fffffa80`03661760 fffffa80`03661760 d7fffa80`03661760 PSINFile.sys ...
BSOD Help and Support
BSOD Every Morning Windows 7
Hi There I have recently built a new desktop, of which the specs are attached. I have tried almost everything I can think of to fix this, but need help with more ideas. Basically my PC crashes every morning when I turn it on within the first 5 -10 minutes. I generally get 2 BSOD's and...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 17:27.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App