Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD analysis needed 0x0000003d

01 Dec 2011   #1
623baller

Win 7 Ultimate x64
 
 
BSOD analysis needed 0x0000003d

Hi All,

i keep getting this random BSOD, your help analyzing what's wrong will be greatly appreciated! thanks!


My Spec
- Ultimate x64
- self built system

- What is the age of system (hardware). 9 month old
- What is the age of OS installation. 9 month old


Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Extra information about the problem
BCCode: 3d
BCP1: FFFFF88003BFCE80
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: FFFFF80002CD8A70
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Bucket ID: X64_0x3D_nt!KiInterruptHandler+29
Server information: f88921fa-f57a-4923-a733-afc2fec118a3


My System SpecsSystem Spec
.
02 Dec 2011   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Hello there,
Please attend to these three things...

* ASACPI.SYS

Quote:

The pre 2009 version of this driver is a known BSOD cause.

Please visit this link: ASUS teK Computer Inc. -Support- Drivers and Download P7P55D LE
ASUSTeK Computer Inc. -Support- Drivers and Download P7P55D LE

Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit" (it's about the 12th item down).
Download and install it.

Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.SYS file is date stamped from 2009 or 2010 (NOT before)
* SPTD.SYS

Quote:
This is another large cause used by daemon tools and alcohol120

Remove any CD visualization programs such as Daemon Tools and Alcohol 120%.
They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs.

Use this SPTD uninstaller when you're done:DuplexSecure - Downloads

You can use MagicDisc as an alternative.
Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) Overview


* I do notice McAfee which is a frequent cause of BSOD's.
Please remove it and replace it with Microsoft Security Essentials at least to test.

How to uninstall or reinstall supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe)

Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec
02 Dec 2011   #3
623baller

Win 7 Ultimate x64
 
 

thanks JMH, i have fixed the first one ASACPI.SYS


unfortunately magic DVD doesnt cut it for me for imaging clones, so i need to stick with daemontool .

i've also been using McAfee for a long time without BSODs so i will just monitor daemon and McAfee and see if im still getting BSODs

my BSODs are some what random and about once a week so i hope the first solved it if not i guess i have to get rid of daemon and mcafee

i appreciate your prompt response! repped!
My System SpecsSystem Spec
.

02 Dec 2011   #4
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Thank you for the response & rep.
It is appreciated...

One request.
Re McAfee
For testing purposes would you please , as advised, remove & replace wth MSE.

My System SpecsSystem Spec
02 Dec 2011   #5
zigzag3143

Win 8 Release candidate 8400
 
 


1-Good news about Asacpi.sys

2-There are other alternatives to Daemon Tools/Alcohol120 (they both use the same file)

3-McAfee can stay (your call of course) but if the crashes continue I would remove it next.

As always BSOD's are a combination of factors. What works today may not tomorrow and we can but recommend you make the call.
My System SpecsSystem Spec
02 Dec 2011   #6
623baller

Win 7 Ultimate x64
 
 

thanks JMH and Zigzag,

for testing purposes, i have removed McAfee and replaced it with windows live security

we'll see if the BSOD happens in the week or not!

thanks again for your quick responses!
My System SpecsSystem Spec
02 Dec 2011   #7
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Thank you for testing with MSE.
Looking forward to your report.
My System SpecsSystem Spec
Reply

 BSOD analysis needed 0x0000003d




Thread Tools




Similar help and support threads
Thread Forum
Windows 7 BSOD 0x0000003D
Hi, i have been getting random bsods for a couple of months now. It might happen once a day or once every couple of days while i am on the internet or not doing anything really. I noticed it happens most frequently if i am playing a video game though. I have attached the dmp files hoping for a...
BSOD Help and Support
BSOD Analysis Needed
Hey, title says it all. Was gone for about a week, when I came home, my computer ran for about 2-3 hours and then the blue screens started. Have been getting them upon reboot and within 5-10 min of reboot. Here is my analysis... ...
BSOD Help and Support
Win7 startup delay... xperfview analysis needed.
Several weeks ago, my startup time went from about 30 seconds to about 3 minutes. Can't remember any specific event. LOOOONG black screen after Win7 login, with only the pointer on screen, for at least 90-120 seconds. Clearly, the attached xperfview shows a lot of nothing from about 38 seconds...
Performance & Maintenance
Another BSOD Dump file analysis needed please
Hey guys I just got a BSOD and was wondering if anyone could tell me the cause thanks in advance if anyone knows a good dump analysis program could you also give me a link .
BSOD Help and Support
BSOD analysis - Help needed - Thanks in advance
Windows 7 Ultimate x86 Original OS: XP Pro 32bit SP3 System: 2008-2009 parts (Just check my comp parts in my profile for more details) OS age: 1 week Notes: Been crashing a few days after the install - whocrashed notified me that its OS drivers that are crashing my PC. What can i do? Or is...
BSOD Help and Support
Crash Dump Analysis Needed
Hi guys, can you please help me on finding a solution for the BSOD i received several times a day? The BSOD appears while i try to shutdown or restart windows. By the way i am using ultimate edition of windows 7. thanks in advance.
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 13:18.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App