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Windows 7: Random BSOD's, error 0x0000003b... I don't know what to do!

10 Dec 2011   #21
Savoysuit

Windows 7 Home 64bit
 
 

Hi guys, I have gotten a few more BSODS... I have attached the information.

This morning I turned on driver verifier (I'm trying everything OTHER than actually having to open the laptop)... when I loaded GPU-Z it froze and gave me a BSOD, so I decided to report that here...

I've been out of touch for a few days because I'm moving, I should be able to see any responses I get now though

thanks guys!

p.s. should I now turn off driver verifier?


My System SpecsSystem Spec
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10 Dec 2011   #22
writhziden

Windows 7 Home Premium 64 Bit
 
 

Your blue screens have system files in common, and possibly memory issues in common. We've already run memory tests, so try running SFC /SCANNOW Command - System File Checker. You may have to run it three times to fix all issues. Then report back.
My System SpecsSystem Spec
10 Dec 2011   #23
Savoysuit

Windows 7 Home 64bit
 
 

So I ran it FOUR times just to be sure... and each time it reported back that there were no violations...
My System SpecsSystem Spec
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10 Dec 2011   #24
writhziden

Windows 7 Home Premium 64 Bit
 
 

Alright, that means everything checks out. I'm afraid that we're likely looking at a memory issue as we had suspected. Regardless of what country you are in, the warranty should cover you. You may have to read the terms to be sure. You really should send the laptop in and have it serviced. If you cannot, take it to a computer store and find out what your options are. They may be able to repair the memory issue at a fair price.

Before you take it in, you are welcome to try one more thing:

1. Click Start Menu
2. Click My Computer
3. For each drive containing system files or program files do steps 4-9
4. Right click the drive and click Properties
5. Click the tools tab
6. Click Check now...
7. Tick Automatically fix file system errors
8. Click OK
9. If prompted, click schedule disk check (the next time the computer starts)
10. Restart your computer.
My System SpecsSystem Spec
10 Dec 2011   #25
Savoysuit

Windows 7 Home 64bit
 
 

yes, sadly I have done that a couple times as well

If, perhaps I could open the computer myself (sending it in for warranty would take FOREVER... since I'm in Europe and I bought it in North America... and I have lots of stuff I don't want to lose on it)... would it be wise to just buy new RAM and put that in? It's not too expensive...
My System SpecsSystem Spec
10 Dec 2011   #26
writhziden

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by Savoysuit View Post
yes, sadly I have done that a couple times as well

If, perhaps I could open the computer myself (sending it in for warranty would take FOREVER... since I'm in Europe and I bought it in North America... and I have lots of stuff I don't want to lose on it)... would it be wise to just buy new RAM and put that in? It's not too expensive...
You need to determine how to access your RAM first. Go to the vendor's site and find your model and download the manual for it to see if it is feasible for you to do.
My System SpecsSystem Spec
10 Dec 2011   #27
Savoysuit

Windows 7 Home 64bit
 
 

Well it is technically possible, as I have seen detailed Youtube videos on how to do it... with my exact model. It isn't easy the whole way, but it can be done. Would replacing the RAM be a good idea?
My System SpecsSystem Spec
10 Dec 2011   #28
writhziden

Windows 7 Home Premium 64 Bit
 
 

You will first want to determine which RAM is bad and try to find the same manufacturer and frequency for that module. To do so, run Memtest86+ as described in the tutorial linked in post #6, paying close attention to part 3 of that tutorial.
My System SpecsSystem Spec
10 Dec 2011   #29
Savoysuit

Windows 7 Home 64bit
 
 

No, I mean what if I just replaced all of them? I believe I currently have 4 sticks for a total of 8 gigs of RAM. Testing each one would be very cumbersome and difficult with how my laptop hardware is laid out. Essentially I have 2 slots of RAM facing down (under the laptop) and two slots facing up (that are under the keyboard). I was thinking if I could remove all 4 and replace them with 2 sticks of 4 gigs each... in the slots facing downward. Would that be a good idea? If the RAM is causing problems, then that would solve the problem right?
My System SpecsSystem Spec
10 Dec 2011   #30
writhziden

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by Savoysuit View Post
No, I mean what if I just replaced all of them? I believe I currently have 4 sticks for a total of 8 gigs of RAM. Testing each one would be very cumbersome and difficult with how my laptop hardware is laid out. Essentially I have 2 slots of RAM facing down (under the laptop) and two slots facing up (that are under the keyboard). I was thinking if I could remove all 4 and replace them with 2 sticks of 4 gigs each... in the slots facing downward. Would that be a good idea? If the RAM is causing problems, then that would solve the problem right?
Not necessarily. The reason we recommend the method in part 3 of Memtest86+ is the slots could just as easily be bad, so replacing the RAM into bad slots would not fix the issue.
My System SpecsSystem Spec
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 Random BSOD's, error 0x0000003b... I don't know what to do!




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