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Windows 7: BSOD while browsing help needed to understand the problem

02 Dec 2011   #1
gautam7

windows 7 ultimate 32 bit
 
 
BSOD while browsing help needed to understand the problem

Hi friends i am having BSOD probem from yesterday while i was browsing with firefox. First one i had yesterday night while browsing it was so fast i could not get the error code and just now another one while i was playing a youtube video the screen goes black and i have to shut down by pressing the power button. I have not installed anything resently except for a avast program update on november 28. Please help me with this problem. I have included the two minidump along with system helth report. System helth analysis reported no antivirus but i have av installed and upto date. Thanks for your help

With regards
Gautam

PS: i will be away from home a couple of days so i might not be able to report back for 2 to 3 days. Thanks again


My System SpecsSystem Spec
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02 Dec 2011   #2
Influx

Win7 Ultimate x64 SP1 / WCP x64 / Ubuntu 11 x64
 
 

Update your GFX card driver.
My System SpecsSystem Spec
02 Dec 2011   #3
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by gautam7 View Post
Hi friends i am having BSOD probem from yesterday while i was browsing with firefox. First one i had yesterday night while browsing it was so fast i could not get the error code and just now another one while i was playing a youtube video the screen goes black and i have to shut down by pressing the power button. I have not installed anything resently except for a avast program update on november 28. Please help me with this problem. I have included the two minidump along with system helth report. System helth analysis reported no antivirus but i have av installed and upto date. Thanks for your help

With regards
Gautam

PS: i will be away from home a couple of days so i might not be able to report back for 2 to 3 days. Thanks again

Easy caused by your Avast.

You have way too many security products and I suspect they are conflicting..
My System SpecsSystem Spec
.


02 Dec 2011   #4
Influx

Win7 Ultimate x64 SP1 / WCP x64 / Ubuntu 11 x64
 
 
A

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by gautam7 View Post
Hi friends i am having BSOD probem from yesterday while i was browsing with firefox. First one i had yesterday night while browsing it was so fast i could not get the error code and just now another one while i was playing a youtube video the screen goes black and i have to shut down by pressing the power button. I have not installed anything resently except for a avast program update on november 28. Please help me with this problem. I have included the two minidump along with system helth report. System helth analysis reported no antivirus but i have av installed and upto date. Thanks for your help

With regards
Gautam

PS: i will be away from home a couple of days so i might not be able to report back for 2 to 3 days. Thanks again
I guess all are realtime?

Easy caused by your Avast.

You have way too many security products and I suspect they are conflicting..
I guess all security softwares are running on realtime?
My System SpecsSystem Spec
02 Dec 2011   #5
gautam7

windows 7 ultimate 32 bit
 
 

Thanks for the reply guys.
@ Influx apart from avast all are on demand. I installed kingsoft a couple of month ago just for testing, its good but i guess i don't need it i will uninstall it no problem. But MBAM and hitman has been in the system from very long time they should not cause any problem. Where can i find GFX card driver update? I tried to update display adapter driver but windows reported that its up to date.

Is there a way to pin piont the root of the problem?

Many many thanks again
My System SpecsSystem Spec
03 Dec 2011   #6
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by gautam7 View Post
Thanks for the reply guys.
@ Influx apart from avast all are on demand. I installed kingsoft a couple of month ago just for testing, its good but i guess i don't need it i will uninstall it no problem. But MBAM and hitman has been in the system from very long time they should not cause any problem. Where can i find GFX card driver update? I tried to update display adapter driver but windows reported that its up to date.

Is there a way to pin piont the root of the problem?

Many many thanks again
Ok MBAM can be included if it is not running realtime. Hitman showed no involvement.

BUT.

Your multiple security apps are interacting and that can allow malware an opening.

In the crash that was caused by Avast your Online-Armour was aslo the active thread. Could be both, either, or something else and we have little way of knowing until there is Just one of each (malware and firewall.)

I would suggest (AT LEAST TO TEST) you remove them all (except Malwarebtes & hitman) and replace with MSE and the built in window firewall.

If, after the situation is stabilized you want to add something back, do it one at a time, and that way if you get another crash you know what the source is.

Related to Online-Armor Firewall.
Related to
aswSnx.sys avast! Virtualization Driver from ALWIL Software

Removal tools
http://files.avast.com/files/eng/aswclear5.exe
http://www.kingsoftsupport.com/forum...ab1b7364544d6a

http://www.microsoft.com/security_essentials/

My System SpecsSystem Spec
06 Dec 2011   #7
gautam7

windows 7 ultimate 32 bit
 
 

Thanks zigzag3143 for your valuable suggestion. I will remove kingsoft pc doctor and online armour first if i still face BSOD then i will remove avast. I have also posted the minidump in the avast forum where a avast team member noticed that and hopefully they will do something about it. I will monitor the behaviour of the pc for a few days and i will report back if i run into more problem. Thanks for your time and suggestion.

With regards
Gautam
My System SpecsSystem Spec
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 BSOD while browsing help needed to understand the problem




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