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Windows 7: Blue Screen Dump from Friend's Computer

03 Dec 2011   #1

Windows 7 Professional x64
 
 
Blue Screen Dump from Friend's Computer

Today I took a look at a friend's laptop. She was very vague about what has been wrong. She said it just crashes somethings and runs really slow. I ruled out malware and damaged Windows files. Device manager showed no conflicts. She did get a blue screen today so I snagged the dump file and am attaching it. I used BlueScreenView to take a peek at it and there was another file responsible along with ntoskrnl.

It's an HP laptop, Windows 7 x64.

My System SpecsSystem Spec
.

03 Dec 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Brandonn2010 View Post
Today I took a look at a friend's laptop. She was very vague about what has been wrong. She said it just crashes somethings and runs really slow. I ruled out malware and damaged Windows files. Device manager showed no conflicts. She did get a blue screen today so I snagged the dump file and am attaching it. I used BlueScreenView to take a peek at it and there was another file responsible along with ntoskrnl.

It's an HP laptop, Windows 7 x64.

Literally half of her machine's OS needs updating. Actually were it mine I would clean install win 7.

These need updating.

Code:
iirsp.sys    12/13/2005 4:47:54 PM        fffff880`01501000    fffff880`01512000    0x00011000    0x439f418a                        
nfrd960.sys    6/6/2006 4:11:48 PM        fffff880`01792000    fffff880`017a2000    0x00010000    0x4485ef94                        
adpu320.sys    2/27/2007 7:04:15 PM        fffff880`01200000    fffff880`0122f000    0x0002f000    0x45e4c6ff                        
adpahci.sys    5/1/2007 12:30:09 PM        fffff880`01000000    fffff880`01056000    0x00056000    0x46377921                        
arc.sys    5/24/2007 4:27:55 PM        fffff880`0109d000    fffff880`010b6000    0x00019000    0x4656035b                        
SiSRaid2.sys    9/24/2008 1:28:20 PM        fffff880`019db000    fffff880`019e9000    0x0000e000    0x48da86c4                        
sisraid4.sys    10/1/2008 4:56:04 PM        fffff880`01800000    fffff880`01818000    0x00018000    0x48e3f1f4                        
adp94xx.sys    12/5/2008 6:54:42 PM        fffff880`01184000    fffff880`011ff000    0x0007b000    0x4939bf42                        
lsi_fc.sys    12/9/2008 5:46:09 PM        fffff880`01512000    fffff880`01531000    0x0001f000    0x493ef531                        
arcsas.sys    1/14/2009 2:27:37 PM        fffff880`0145f000    fffff880`0147a000    0x0001b000    0x496e3ca9                        
ql2300.sys    1/22/2009 6:05:06 PM        fffff880`01837000    fffff880`019db000    0x001a4000    0x4978fba2                        
vsmraid.sys    1/30/2009 8:18:57 PM        fffff880`0165f000    fffff880`01689000    0x0002a000    0x4983a701                        
elxstor.sys    2/3/2009 5:52:11 PM        fffff880`0147a000    fffff880`01501000    0x00087000    0x4988ca9b                        
stexstor.sys    2/17/2009 6:03:36 PM        fffff880`01818000    fffff880`01822000    0x0000a000    0x499b4248                        
usbfilter.sys    3/9/2009 6:49:01 AM        fffff880`049d7000    fffff880`049e4000    0x0000d000    0x49b5022d                        
amdsbs.sys    3/20/2009 1:36:03 PM        fffff880`01056000    fffff880`0109d000    0x00047000    0x49c3e213                        
agrsm64.sys    4/6/2009 4:31:06 PM        fffff880`04a97000    fffff880`04bc8000    0x00131000    0x49da749a                        
lsi_scsi.sys    4/16/2009 5:13:50 PM        fffff880`01544000    fffff880`01563000    0x0001f000    0x49e7ad9e                        
AtiPcie.sys    5/5/2009 10:00:22 AM        fffff880`023f7000    fffff880`023ff000    0x00008000    0x4a005486                        
spldr.sys    5/11/2009 11:56:27 AM        fffff880`0232d000    fffff880`02335000    0x00008000    0x4a0858bb                        
GEARAspiWDM.sys    5/18/2009 7:17:04 AM        fffff880`049bf000    fffff880`049cc000    0x0000d000    0x4a1151c0                        
lsi_sas.sys    5/18/2009 7:20:23 PM        fffff880`0139f000    fffff880`013bc000    0x0001d000    0x4a11fb47                        
lsi_sas2.sys    5/18/2009 7:31:48 PM        fffff880`01531000    fffff880`01544000    0x00013000    0x4a11fdf4                        
megasas.sys    5/18/2009 8:09:46 PM        fffff880`01563000    fffff880`0156f000    0x0000c000    0x4a1206da                        
ql40xx.sys    5/18/2009 8:18:11 PM        fffff880`01600000    fffff880`0165f000    0x0005f000    0x4a1208d3                        
MegaSR.sys    5/18/2009 8:25:54 PM        fffff880`016ee000    fffff880`01792000    0x000a4000    0x4a120aa2                        
Rt64win7.sys    5/22/2009 9:52:30 AM        fffff880`04986000    fffff880`049bf000    0x00039000    0x4a16bc2e
How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads
My System SpecsSystem Spec
04 Dec 2011   #3

Windows 7 Professional x64
 
 

That's a lot of outdated stuff. She can't do a reinstall; her computer is a pre-built HP laptop. I don't even think she has the disk.

How did you find out all those were out-of-date?

I was going to use the Uniblue program mentioned on one of the links but I checked it out and it has a lot of negative reviews, and I know their registry cleaner is known to cause problems. I got another program called SlimDrivers. It found 7 drivers that needed updating and I was updating those but I went home for the night.
My System SpecsSystem Spec
.


04 Dec 2011   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Brandonn2010 View Post
That's a lot of outdated stuff. She can't do a reinstall; her computer is a pre-built HP laptop. I don't even think she has the disk.

How did you find out all those were out-of-date?

I was going to use the Uniblue program mentioned on one of the links but I checked it out and it has a lot of negative reviews, and I know their registry cleaner is known to cause problems. I got another program called SlimDrivers. It found 7 drivers that needed updating and I was updating those but I went home for the night.
If it is a pre-built HP it may have a factory reset/restore partition. You can do a restore from it

Drivers dates were found in WinDBG (WinDeBugger). We dont recommend using a driver "Sweeper" applcation as they all depend on a database that may or may not be up to date.
My System SpecsSystem Spec
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 Blue Screen Dump from Friend's Computer




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