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Windows 7: BSOD when gaming, mainly WoW and sometimes League of Legends, atikmdag


04 Dec 2011   #1

Windows 7 Ultimate x64
 
 
BSOD when gaming, mainly WoW and sometimes League of Legends, atikmdag

Hi there, I just received my new pc. I have been trying some games out on it. However aftetr playing WoW for about 10 minutes my pc BSODs. Also LoL crashes alot (about twice per game) and some times causes a BSOD. The problem I seem to be having is related to atikmdag.sys. I have uploaded a minidump aswell as a DxDiag.

One thing that sticks out to me in the minidump is this "VISTA_DRIVER_FAULT". Could it be a driver problem?

Thanks and hope you can help!

PC Specs:
GPU: ATI HD 6790
RAM: 4GB
CPU: AMD ATHLON X2
OS: WIN 7 ULT X64

My System SpecsSystem Spec
.

04 Dec 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Devilaz View Post
Hi there, I just received my new pc. I have been trying some games out on it. However aftetr playing WoW for about 10 minutes my pc BSODs. Also LoL crashes alot (about twice per game) and some times causes a BSOD. The problem I seem to be having is related to atikmdag.sys. I have uploaded a minidump aswell as a DxDiag.

One thing that sticks out to me in the minidump is this "VISTA_DRIVER_FAULT". Could it be a driver problem?

Thanks and hope you can help!

PC Specs:
GPU: ATI HD 6790
RAM: 4GB
CPU: AMD ATHLON X2
OS: WIN 7 ULT X64


We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

It is almost impossible to spot trends from a single DMP file so if you have more than one please upload them. If you only have one please wait until the computer crashes again then upload both.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.



The procedure:
Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.
To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
04 Dec 2011   #3

Windows 7 Ultimate x64
 
 

Sorry, didn't think to zip them. Here you go.
Thanks
My System SpecsSystem Spec
.


04 Dec 2011   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Devilaz View Post
Sorry, didn't think to zip them. Here you go.
Thanks


These crashes were caused by memory corruption. Please run these two tests to verify your memory and find which driver is causing the problem.

If you are overclocking anything reset to default before running these tests.

In other words STOP!!!


1-Memtest.

Quote:
*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.
Quote:


Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.


Test the sticks individually, and if you find a good one, test it in all slots.


Any errors are indicative of a memory problem.


If a known good stick fails in a motherboard slot it is probably the slot.



RAM - Test with Memtest86+



2-Driver verifier


Quote:
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).
Quote:


In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .


Then, here's the procedure:

- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).


If you can't get into Windows because it crashes too soon, try it in Safe Mode.

If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Driver Verifier - Enable and Disable
My System SpecsSystem Spec
04 Dec 2011   #5

Windows 7 Ultimate x64
 
 

Just got a new type of problem, when watching youtube, its a 0x1a error wheres the past ones have been 0x3b, here is the dump file.
My System SpecsSystem Spec
04 Dec 2011   #6

Windows 7 Ultimate x64
 
 

Ran a memtest, no errors. Any other ideas? Also this pc is brand new, got it friday.
My System SpecsSystem Spec
04 Dec 2011   #7

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Devilaz View Post
Ran a memtest, no errors. Any other ideas? Also this pc is brand new, got it friday.
Driver verifier as indicated in previous post. If it is under warranty you may be better off letting them deal with it.
My System SpecsSystem Spec
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 BSOD when gaming, mainly WoW and sometimes League of Legends, atikmdag




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