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Windows 7: i dont know what to do to fix my laptop please help

04 Dec 2011   #1

windows 7 ultimate
 
 
i dont know what to do to fix my laptop please help

i dont know how to fix my errors and my laptop keeps dumping i am haveing major trouble someone please help me i dont know much about computers

My System SpecsSystem Spec
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04 Dec 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by mango19758 View Post
i dont know how to fix my errors and my laptop keeps dumping i am haveing major trouble someone please help me i dont know much about computers

We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

It is almost impossible to spot trends from a single DMP file so if you have more than one please upload them. If you only have one please wait until the computer crashes again then upload both.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.



The procedure:
Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.
To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.


My System SpecsSystem Spec
04 Dec 2011   #3

 
 

Can you access dmp files with a cmd prompt incase you can't get past the startup screen?
My System SpecsSystem Spec
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 i dont know what to do to fix my laptop please help




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