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Windows 7: BSOD SYSTEM_SERVICE_EXCEPTION at random, mainly during game play

05 Dec 2011   #1

Windows 7 Ultimate 64bit
 
 
BSOD SYSTEM_SERVICE_EXCEPTION at random, mainly during game play

Hello all,
First, thank you for taking the time to read this. I am currently having trouble with BSOD's and cannot seem to figure out the problem. My rig is about a year old now and had a BSOD problem before last summer and it was with memory turned out that one of my mem slots isn't working (I dont for sure, but memtest turned out ok after several runs in other memory slots). didn't have any trouble till about a month ago and cant seem to figure it out. the crashes seem to occur at random and usually happen while playing a game.

I've attached the dump and system files as per the BSOD posting instructions.
If more informantion is need, please let me know. I feel pretty savy with a computer, but there is always more to learn. Any help with information to solve this problem on my own for next time would be greatly apperciated.

Thanks!

System:
Windows 7 Ultimate 64-bit retail
ASUS M4A88TD-V EVO/USB3 AM3 AMD 880G Mobo
AMD Phenom II x4 965
G.SKILL Ripjaws 2 x 4GB DDR3 1333
HIS Radeon HD 5830 1GB 256-bit GDDR5

My System SpecsSystem Spec
.

05 Dec 2011   #2

Windows 7 Ultimate 64bit
 
 
forgot something

I also recently tried unistalling all AMD ATI drivers that i didn't have on it from the start. After that, I installed an ATI driver for my card from HIS website.
My System SpecsSystem Spec
05 Dec 2011   #3

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by JoeKer28 View Post
Hello all,
First, thank you for taking the time to read this. I am currently having trouble with BSOD's and cannot seem to figure out the problem. My rig is about a year old now and had a BSOD problem before last summer and it was with memory turned out that one of my mem slots isn't working (I dont for sure, but memtest turned out ok after several runs in other memory slots). didn't have any trouble till about a month ago and cant seem to figure it out. the crashes seem to occur at random and usually happen while playing a game.

I've attached the dump and system files as per the BSOD posting instructions.
If more informantion is need, please let me know. I feel pretty savy with a computer, but there is always more to learn. Any help with information to solve this problem on my own for next time would be greatly apperciated.

Thanks!

System:
Windows 7 Ultimate 64-bit retail
ASUS M4A88TD-V EVO/USB3 AM3 AMD 880G Mobo
AMD Phenom II x4 965
G.SKILL Ripjaws 2 x 4GB DDR3 1333
HIS Radeon HD 5830 1GB 256-bit GDDR5
Last uploaded crash was from 11/27 have you had them since then? If so we need the current DMP's

These crashes were caused by memory corruption. Please run these two tests to verify your memory and find which driver is causing the problem.

If you are overclocking anything reset to default before running these tests.
In other words STOP!!!



1-Memtest.
Quote:
*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.

RAM - Test with Memtest86+



2-Driver verifier

Quote:
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Driver Verifier - Enable and Disable


Further Reading
Using Driver Verifier to identify issues with Windows drivers for advanced users

My System SpecsSystem Spec
.


05 Dec 2011   #4

Windows 7 Ultimate 64bit
 
 

Hmm, those arent the latest. Hmm I know there were atleast two on 12/4.

Here are the latest ones as well.

For some reason i noticed that on at least one blue screen, it didn't show that the dump completed when it happend. It left the computer frozen with the blue screen.
My System SpecsSystem Spec
05 Dec 2011   #5

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by JoeKer28 View Post
Hmm, those arent the latest. Hmm I know there were atleast two on 12/4.

Here are the latest ones as well.

For some reason i noticed that on at least one blue screen, it didn't show that the dump completed when it happend. It left the computer frozen with the blue screen.
I do notice Symantec which is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST
http://us.norton.com/support/kb/web_...080710133834EN

Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec
05 Dec 2011   #6

Windows 7 Ultimate 64bit
 
 

Thanks, I'll run memtest tonight and see what that turns up.

Should I unistall Norton before doing the Driver verifier?
My System SpecsSystem Spec
06 Dec 2011   #7

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by JoeKer28 View Post
Thanks, I'll run memtest tonight and see what that turns up.

Should I unistall Norton before doing the Driver verifier?
If you un-install Norton you may not need to run verifier. It may be the problem. Wont hurt to run verifier but it is time consuming.
My System SpecsSystem Spec
06 Dec 2011   #8

Windows 7 Ultimate 64bit
 
 

Memtest came up with errors on all 4 sticks of ram that I have( the other two are 2gb sticks 1333 ddr3 from microcenter) on slot A1 and A2. The first stick i ran in slot A1 got errors at Pass 2 Test 8, and the rest of my memory sticks didn't get past pass 0 test 7. Then all 4 sticks got errors in slot A2.

When I started tests on B1, the test works out except it says my ram (both of my main sticks) is running at 200mhz (ddr400) and the timings are right and recognizes it as DDR3. It tests fine and I let it run up to pass 6 with out any failures so far. Testing my second main stick now. its on pass 3 now.

Are the different number because there isn't a memory stick in the matching A1 slot?
My System SpecsSystem Spec
08 Dec 2011   #9

Windows 7 Ultimate 64bit
 
 

If my memory all tested fine (8 passes on memtest) in slots B1 and B2 (second blue and black slots away from the CPU), would it mean that there might be a differnt issue that is not the memory? maybe a bad dimm slot?

Also, Should I try just running my computer with one 4gb stick in one of the B dimm slots and see if I still get Blue screens?
My System SpecsSystem Spec
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 BSOD SYSTEM_SERVICE_EXCEPTION at random, mainly during game play





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