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Windows 7: BSOD when playing DVDs


06 Dec 2011   #1

Windows XP SP3
 
 
BSOD when playing DVDs


Hi, I have a strange problem when playing DVDs in my PC running Windows 7 (32-bit).
The problem is that whenever I play any DVD in any player of my choice, the OS Crashes and shows a BSOD every time I try to play DVDs in my PC. My PC has got Intel i865G Chipset with the built-in Intel 82865G GPU.
Please, help me with this problem ASAP, because I can't live without watching DVDs!
Well, I do have a DVD Player to watch them on my TV, but watching them on my PC is better for me. Please help, its urgent!

My System SpecsSystem Spec
.

06 Dec 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by basitr846 View Post
Hi, I have a strange problem when playing DVDs in my PC running Windows 7 (32-bit).
The problem is that whenever I play any DVD in any player of my choice, the OS Crashes and shows a BSOD every time I try to play DVDs in my PC. My PC has got Intel i865G Chipset with the built-in Intel 82865G GPU.
Please, help me with this problem ASAP, because I can't live without watching DVDs!
Well, I do have a DVD Player to watch them on my TV, but watching them on my PC is better for me. Please help, its urgent!



We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
Quote:
To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
06 Dec 2011   #3

Windows XP SP3
 
 

I have attached the minidump files and perfmon report. The version of Windows 7 is x86 (Retail). The PC has Intel i865G Chipset and has 2.80 GHz Pentium 4 (with HT) processor with 1 GB of RAM.
My System SpecsSystem Spec
.


06 Dec 2011   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by basitr846 View Post
I have attached the minidump files and perfmon report. The version of Windows 7 is x86 (Retail). The PC has Intel i865G Chipset and has 2.80 GHz Pentium 4 (with HT) processor with 1 GB of RAM.
Several problems


1-5 year old graphic driver
This crash was Related to ialmnt5.sys Intel Graphics Miniport Driver.

I would re-install newest


2-Other really, really old drivers

Code:
vstor2.sys    11/18/2005 4:54:11 PM        0xa1a3e000    0xa1a40d00    0x00002d00    0x437e4d83                        
ialmnt5.sys    8/1/2006 1:59:57 PM    ialmnt5.sys+f2a2ef2c    0x8e556000    0x8e693f60    0x0013df60    0x44cfa4ad                        
ialmdd5.DLL    11/2/2006 4:39:29 AM    ialmdd5.DLL+f7386c98    0x89c00000    0x89ce3000    0x000e3000    0x4549bcd1                        
ialmdev5.DLL    11/2/2006 4:39:30 AM        0x92780000    0x927b40a0    0x000340a0    0x4549bcd2                        
ialmdnt5.dll    11/2/2006 4:39:31 AM        0x92730000    0x92752000    0x00022000    0x4549bcd3                        
ialmrnt5.dll    11/2/2006 4:39:32 AM        0x92770000    0x9277e000    0x0000e000    0x4549bcd4                        
BlueletSCOAudio.sys    3/5/2007 7:16:16 AM        0x8e92a000    0x8e92f180    0x00005180    0x45ec0a10                        
vbtenum.sys    3/5/2007 7:16:57 AM        0x87daf000    0x87db2680    0x00003680    0x45ec0a39                        
BTHidMgr.sys    3/5/2007 7:17:09 AM        0x87eb0000    0x87eb7000    0x00007000    0x45ec0a45                        
VComm.sys    3/5/2007 7:17:23 AM        0x8e9d7000    0x8e9ddb80    0x00006b80    0x45ec0a53                        
VcommMgr.sys    3/5/2007 7:17:39 AM        0x8e8fb000    0x8e904200    0x00009200    0x45ec0a63                        
blueletaudio.sys    5/11/2007 5:04:15 AM        0x8e923000    0x8e929c80    0x00006c80    0x46443f9f                        
000.fcl    1/24/2008 6:14:00 AM        0xa1a45000    0xa1a66000    0x00021000    0x479872f8                        
E1G60I32.sys    5/28/2008 6:14:11 PM        0x8e694000    0x8e6b1000    0x0001d000    0x483de743
How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads


What Malware application are you using?
My System SpecsSystem Spec
07 Dec 2011   #5

Windows XP SP3
 
 

i am using Microsoft Security Essentials as my default malware detection program and i have searched everywhere for the driver of Intel 82865G Graphics Controller for Windows 7, but couldn't find it. It was stated on the Intel's website that the driver has support for only Windows 9x/NT4/2000/XP and Vista and not for Windows 7. So, what do I do now, install win vista or stick with win 7?
My System SpecsSystem Spec
07 Dec 2011   #6

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by basitr846 View Post
i am using Microsoft Security Essentials as my default malware detection program and i have searched everywhere for the driver of Intel 82865G Graphics Controller for Windows 7, but couldn't find it. It was stated on the Intel's website that the driver has support for only Windows 9x/NT4/2000/XP and Vista and not for Windows 7. So, what do I do now, install win vista or stick with win 7?
You can use the vista driver if you install it in compatibility mode

Compat= right click the installer>properties>compatibility>choose vista
My System SpecsSystem Spec
07 Dec 2011   #7

Windows XP SP3
 
 

I am currently using the Vista driver for it. I have taken it from the Vista's DVD. But still it doesn't play DVDs.
My System SpecsSystem Spec
08 Dec 2011   #8

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by basitr846 View Post
I am currently using the Vista driver for it. I have taken it from the Vista's DVD. But still it doesn't play DVDs.

How old is the dvd player?
My System SpecsSystem Spec
11 Dec 2011   #9

Windows XP SP3
 
 

I can't remember the age of the DVD-ROM, but I do know its name:
It is a "Sony CD-RW CRX320EE ATA Device". Can you tell me the age of it yourself?
My System SpecsSystem Spec
11 Dec 2011   #10

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by basitr846 View Post
I can't remember the age of the DVD-ROM, but I do know its name:
It is a "Sony CD-RW CRX320EE ATA Device". Can you tell me the age of it yourself?
May be a physical problem. Have you tried to use compressed air to carefully blow out the drive?
My System SpecsSystem Spec
Reply

 BSOD when playing DVDs




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