BSOD need help to troubleshoot and repair. Thank you!


  1. Posts : 3
    Windows 7 professional x64
       #1

    BSOD need help to troubleshoot and repair. Thank you!


    Hello, I have a Toshiba Satellite P-305 running windows 7 professional x64 and I have been having some issues with getting the BSOD. My wife has been getting the BSOD's and told me about it. I went computer > c: > windows > minidump and there were 6 files. Need help determining what is causing the BSOD and resolving the issues.

    Thank you!

    Is Windows 7 Professional . . .
    - x64
    - the original installed OS on the system? WIndows Vista Home premium x64
    - an OEM or full retail version? Win 7 is a full retail version


    - What is the age of system (hardware)? The system hardware is about 3 years old, maybe 4.
    - What is the age of OS installation (have you re-installed the OS?) I installed Windows 7 as a clean install around August 2010

    Attachment 187255

    Attachment 187256
      My Computer


  2. Posts : 5,405
    Windows 7 Ultimate 64bit SP1
       #2

    Hi.

    Update the software\driver for your Memory Card Reader driver by O2Micro.

    O2Micro - Welcome

    Remove avast from your system.

    Download,install and use Microsoft Security Essentials with windows firewall.

    Update also these old drivers,
    Code:
    tifsfilt.sys        fffff880`01bda000    fffff880`01bf1000    0x00017000    0x46d56889    29-Aug-07 2:37:29 μμ                        
    timntr.sys        fffff880`01ac1000    fffff880`01b71000    0x000b0000    0x46d568bf    29-Aug-07 2:38:23 μμ                        
    TVALZ_O.SYS        fffff880`01bcd000    fffff880`01bd1e80    0x00004e80    0x4733cf39    09-Nov-07 5:08:41 πμ                        
    tdrpman.sys        fffff880`0153a000    fffff880`015ce000    0x00094000    0x473856e1    12-Nov-07 3:36:33 μμ                        
    snapman.sys        fffff880`01800000    fffff880`0183b000    0x0003b000    0x47453b95    22-Nov-07 10:19:33 πμ                        
    SynTP.sys        fffff880`0443f000    fffff880`04494000    0x00055000    0x474f64b7    30-Nov-07 3:17:43 πμ                        
    o2sdx64.sys        fffff880`05feb000    fffff880`05ff6280    0x0000b280    0x47c7d9dd    29-Feb-08 12:09:33 μμ                        
    o2mdx64.sys        fffff880`05800000    fffff880`0580cd00    0x0000cd00    0x47cc9117    04-Mar-08 2:00:23 πμ                        
    yk62x64.sys        fffff880`05f88000    fffff880`05feb000    0x00063000    0x49a2ba83    23-Feb-09 5:02:27 μμ
    How to find and update drivers? read this >--> HOW TO FIND SOFTWARE\DRIVERS.
      My Computer


  3. Posts : 3
    Windows 7 professional x64
    Thread Starter
       #3

    Perfmon file


    Here is the Perfmon file that I forgot to add to the previous posting.

    Attachment 187259
      My Computer


  4. Posts : 11,840
    64-bit Windows 8.1 Pro
       #4

    All of your .dmp files are blaming o2sdx64.sys ( Memory Card Reader driver by O2Micro ) as the reason for your crashes.. You will need to find a windows 7 driver, or install a compatible card reader...


    Code:
    Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [D:\Users\SP1\Desktop\120511-25896-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`00b9c4c0?
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Machine Name:
    Kernel base = 0xfffff800`02a01000 PsLoadedModuleList = 0xfffff800`02c46670
    Debug session time: Mon Dec  5 16:43:39.302 2011 (UTC - 5:00)
    System Uptime: 0 days 0:48:27.081
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ...................................
    Loading User Symbols
    Loading unloaded module list
    .....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 9F, {3, fffffa800561c050, fffff80000b9c4d8, fffffa8006af17f0}
    
    *** WARNING: Unable to verify timestamp for o2sdx64.sys
    *** ERROR: Module load completed but symbols could not be loaded for o2sdx64.sys
    Probably caused by : o2sdx64.sys
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver is causing an inconsistent power state.
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa800561c050, Physical Device Object of the stack
    Arg3: fffff80000b9c4d8, Functional Device Object of the stack
    Arg4: fffffa8006af17f0, The blocked IRP
    
    Debugging Details:
    ------------------
    
    
    DRVPOWERSTATE_SUBCODE:  3
    
    DRIVER_OBJECT: fffffa80050fc540
    
    IMAGE_NAME:  o2sdx64.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  47c7d9dd
    
    MODULE_NAME: o2sdx64
    
    FAULTING_MODULE: fffff88005feb000 o2sdx64
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x9F
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    STACK_TEXT:  
    fffff800`00b9c488 fffff800`02aebcd2 : 00000000`0000009f 00000000`00000003 fffffa80`0561c050 fffff800`00b9c4d8 : nt!KeBugCheckEx
    fffff800`00b9c490 fffff800`02a895fc : fffff800`00b9c5c0 fffff800`00b9c5c0 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x34a90
    fffff800`00b9c530 fffff800`02a89496 : fffffa80`0704ac68 fffffa80`0704ac68 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
    fffff800`00b9c5a0 fffff800`02a8937e : 00000006`c4c165e5 fffff800`00b9cc18 00000000`0002d7ee fffff800`02bf8048 : nt!KiProcessExpiredTimerList+0xc6
    fffff800`00b9cbf0 fffff800`02a89167 : 00000001`51a3c3c2 00000001`0002d7ee 00000001`51a3c3cd 00000000`000000ee : nt!KiTimerExpiration+0x1be
    fffff800`00b9cc90 fffff800`02a7596a : fffff800`02bf3e80 fffff800`02c01cc0 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277
    fffff800`00b9cd40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd00 00000000`00000000 : nt!KiIdleLoop+0x5a
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    FAILURE_BUCKET_ID:  X64_0x9F_3_IMAGE_o2sdx64.sys
    
    BUCKET_ID:  X64_0x9F_3_IMAGE_o2sdx64.sys
    
    Followup: MachineOwner
    ---------
    
    0: kd> lmvm o2sdx64
    start             end                 module name
    fffff880`05feb000 fffff880`05ff6280   o2sdx64  T (no symbols)           
        Loaded symbol image file: o2sdx64.sys
        Image path: \SystemRoot\system32\DRIVERS\o2sdx64.sys
        Image name: o2sdx64.sys
        Timestamp:        Fri Feb 29 05:09:33 2008 (47C7D9DD)
        CheckSum:         000136C7
        ImageSize:        0000B280
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

    EDIT: Drats, panais beat me to it!!
      My Computer


  5. Posts : 3
    Windows 7 professional x64
    Thread Starter
       #5

    I have uninstalled Avast (not sure if that program had anything to do with the BSOD or if that was a personal/professional preference, but I did it any way). Then I searched 02Micro's website for the drivers. I was unable to find them so I called and am awaiting a call back. I will update the drivers that I can and then post again.

    Thank you to everyone that has weighed in and given helpful input. I really appreciate your willingness to help and of course the speed!!!
    Thank you!
      My Computer


  6. Posts : 11,840
    64-bit Windows 8.1 Pro
       #6

    Good luck, and be sure to let us know how it comes out!
      My Computer


  7. Posts : 5,405
    Windows 7 Ultimate 64bit SP1
       #7

    AKJM80 said:
    I have uninstalled Avast (not sure if that program had anything to do with the BSOD or if that was a personal/professional preference, but I did it any way). Then I searched 02Micro's website for the drivers. I was unable to find them so I called and am awaiting a call back. I will update the drivers that I can and then post again.

    Thank you to everyone that has weighed in and given helpful input. I really appreciate your willingness to help and of course the speed!!!
    Thank you!
    When you will finish with the above steps please post back.
      My Computer


 

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