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Windows 7: BSOD need help to troubleshoot and repair. Thank you!


07 Dec 2011   #1

Windows 7 professional x64
 
 
BSOD need help to troubleshoot and repair. Thank you!

Hello, I have a Toshiba Satellite P-305 running windows 7 professional x64 and I have been having some issues with getting the BSOD. My wife has been getting the BSOD's and told me about it. I went computer > c: > windows > minidump and there were 6 files. Need help determining what is causing the BSOD and resolving the issues.

Thank you!

Is Windows 7 Professional . . .
- x64
- the original installed OS on the system? WIndows Vista Home premium x64
- an OEM or full retail version? Win 7 is a full retail version


- What is the age of system (hardware)? The system hardware is about 3 years old, maybe 4.
- What is the age of OS installation (have you re-installed the OS?) I installed Windows 7 as a clean install around August 2010

Attachment 187255

Attachment 187256

My System SpecsSystem Spec
.

07 Dec 2011   #2

Windows 7 Ultimate 64bit SP1
 
 

Hi.

Update the software\driver for your Memory Card Reader driver by O2Micro.

O2Micro - Welcome

Remove avast from your system.

Download,install and use Microsoft Security Essentials with windows firewall.

Update also these old drivers,
Code:
tifsfilt.sys        fffff880`01bda000    fffff880`01bf1000    0x00017000    0x46d56889    29-Aug-07 2:37:29 μμ                        
timntr.sys        fffff880`01ac1000    fffff880`01b71000    0x000b0000    0x46d568bf    29-Aug-07 2:38:23 μμ                        
TVALZ_O.SYS        fffff880`01bcd000    fffff880`01bd1e80    0x00004e80    0x4733cf39    09-Nov-07 5:08:41 πμ                        
tdrpman.sys        fffff880`0153a000    fffff880`015ce000    0x00094000    0x473856e1    12-Nov-07 3:36:33 μμ                        
snapman.sys        fffff880`01800000    fffff880`0183b000    0x0003b000    0x47453b95    22-Nov-07 10:19:33 πμ                        
SynTP.sys        fffff880`0443f000    fffff880`04494000    0x00055000    0x474f64b7    30-Nov-07 3:17:43 πμ                        
o2sdx64.sys        fffff880`05feb000    fffff880`05ff6280    0x0000b280    0x47c7d9dd    29-Feb-08 12:09:33 μμ                        
o2mdx64.sys        fffff880`05800000    fffff880`0580cd00    0x0000cd00    0x47cc9117    04-Mar-08 2:00:23 πμ                        
yk62x64.sys        fffff880`05f88000    fffff880`05feb000    0x00063000    0x49a2ba83    23-Feb-09 5:02:27 μμ
How to find and update drivers? read this >--> HOW TO FIND SOFTWARE\DRIVERS.
My System SpecsSystem Spec
07 Dec 2011   #3

Windows 7 professional x64
 
 
Perfmon file

Here is the Perfmon file that I forgot to add to the previous posting.

Attachment 187259
My System SpecsSystem Spec
.


07 Dec 2011   #4

64-bit Windows 8.1 Pro
 
 

All of your .dmp files are blaming o2sdx64.sys ( Memory Card Reader driver by O2Micro ) as the reason for your crashes.. You will need to find a windows 7 driver, or install a compatible card reader...


Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [D:\Users\SP1\Desktop\120511-25896-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`00b9c4c0?
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`02a01000 PsLoadedModuleList = 0xfffff800`02c46670
Debug session time: Mon Dec  5 16:43:39.302 2011 (UTC - 5:00)
System Uptime: 0 days 0:48:27.081
Loading Kernel Symbols
...............................................................
................................................................
...................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa800561c050, fffff80000b9c4d8, fffffa8006af17f0}

*** WARNING: Unable to verify timestamp for o2sdx64.sys
*** ERROR: Module load completed but symbols could not be loaded for o2sdx64.sys
Probably caused by : o2sdx64.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800561c050, Physical Device Object of the stack
Arg3: fffff80000b9c4d8, Functional Device Object of the stack
Arg4: fffffa8006af17f0, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

DRIVER_OBJECT: fffffa80050fc540

IMAGE_NAME:  o2sdx64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  47c7d9dd

MODULE_NAME: o2sdx64

FAULTING_MODULE: fffff88005feb000 o2sdx64

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

STACK_TEXT:  
fffff800`00b9c488 fffff800`02aebcd2 : 00000000`0000009f 00000000`00000003 fffffa80`0561c050 fffff800`00b9c4d8 : nt!KeBugCheckEx
fffff800`00b9c490 fffff800`02a895fc : fffff800`00b9c5c0 fffff800`00b9c5c0 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x34a90
fffff800`00b9c530 fffff800`02a89496 : fffffa80`0704ac68 fffffa80`0704ac68 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9c5a0 fffff800`02a8937e : 00000006`c4c165e5 fffff800`00b9cc18 00000000`0002d7ee fffff800`02bf8048 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9cbf0 fffff800`02a89167 : 00000001`51a3c3c2 00000001`0002d7ee 00000001`51a3c3cd 00000000`000000ee : nt!KiTimerExpiration+0x1be
fffff800`00b9cc90 fffff800`02a7596a : fffff800`02bf3e80 fffff800`02c01cc0 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cd40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_IMAGE_o2sdx64.sys

BUCKET_ID:  X64_0x9F_3_IMAGE_o2sdx64.sys

Followup: MachineOwner
---------

0: kd> lmvm o2sdx64
start             end                 module name
fffff880`05feb000 fffff880`05ff6280   o2sdx64  T (no symbols)           
    Loaded symbol image file: o2sdx64.sys
    Image path: \SystemRoot\system32\DRIVERS\o2sdx64.sys
    Image name: o2sdx64.sys
    Timestamp:        Fri Feb 29 05:09:33 2008 (47C7D9DD)
    CheckSum:         000136C7
    ImageSize:        0000B280
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

EDIT: Drats, panais beat me to it!!
My System SpecsSystem Spec
07 Dec 2011   #5

Windows 7 professional x64
 
 

I have uninstalled Avast (not sure if that program had anything to do with the BSOD or if that was a personal/professional preference, but I did it any way). Then I searched 02Micro's website for the drivers. I was unable to find them so I called and am awaiting a call back. I will update the drivers that I can and then post again.

Thank you to everyone that has weighed in and given helpful input. I really appreciate your willingness to help and of course the speed!!!
Thank you!
My System SpecsSystem Spec
07 Dec 2011   #6

64-bit Windows 8.1 Pro
 
 

Good luck, and be sure to let us know how it comes out!
My System SpecsSystem Spec
08 Dec 2011   #7

Windows 7 Ultimate 64bit SP1
 
 

Quote   Quote: Originally Posted by AKJM80 View Post
I have uninstalled Avast (not sure if that program had anything to do with the BSOD or if that was a personal/professional preference, but I did it any way). Then I searched 02Micro's website for the drivers. I was unable to find them so I called and am awaiting a call back. I will update the drivers that I can and then post again.

Thank you to everyone that has weighed in and given helpful input. I really appreciate your willingness to help and of course the speed!!!
Thank you!
When you will finish with the above steps please post back.
My System SpecsSystem Spec
Reply

 BSOD need help to troubleshoot and repair. Thank you!




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