Windows 7: BSOD - Windows 7 x64 nvlddmkm.sys + dxgkrnl.sys + dxgmms1.sys

I am getting very frustrated as I keep getting BSODs in the middle of playing video. I have attached the minidump file and a screenshot of Bluescreenview with the crash I am referring to selected. The screenshot only shows two crashes, please ignore the second (which is not selected) because that issue has been fixed. The first time the crash happened I was playing a video on my desktop with a program called "Media Player" that acts as a quicktime alternative by allowing me to play .mov files. The crash happened two more times within twenty four hours (the other two times I was away from the computer and came back to my computer rebooted and at the login screen).

At this point I was convinced it was due to a recent windows update because that seemed to have been exactly when the problem started. So I attempted to do a system restore to about a week prior and the system restore kept failing, I then tried doing a system restore in safe mode w/ networking and it was successful.



Everything worked fine since the system restore up until about 45 minutes ago when the crashed happened again while I was watching a youtube video. I have the latest Nvidia drivers and have been using them for awhile so I have no idea why they would suddenly be a problem. When it crashes my monitor (as well as the laptops' actual screen) goes black and says it has been powered off, yet I can still hear the video playing, then the audio stops and after a minute or two the BSOD comes up for a few seconds. The Bluescreen error says that the issue is "nvlddmkm.sys", while Bluescreenview mentions that file as well as dxgkrnl.sys and dxgmms1.sys. From what I can remember this crash has happened one time when I was not even watching any video.

Another troubling issue is that after my computer reboots and I login my desktop takes a very long time to load and is very laggy, so I just don't touch anything and wait a few minutes for everything to load then it is fine until it crashes again.

I am really hoping this is not a hardware problem because I cannot afford new parts at the moment. I just don't see how it could be the driver when I have been using the same drivers for awhile with no issue and nothing has been installed recently that is graphics based. Any help would be much appreciated.

You have one and only minidump in your folder.

Well,this minidump points to nvidia crash.

So,

Download and install Driver Sweeper

Download the most recent software\driver for your NVIDIA

Uninstall nvidia software\driver,restart in safe mode,run driver sweeper,choose only NVIDIA-Display and clean,restart in normal mode.

Install the new nvidia software\driver,restart.

Update DirectX


Run the nvidia-video-card-test post here the results.

Run RAM - Test with Memtest86+
Leave it to run overnight.


Finish and post back.

I have already done all of these steps except updating DirectX. My computer just crashed again so the clean install of Nvidia drivers did not work. Also, I mentioned in my post that the only reason there is only 1 crash shown on the screenshot is because I had done a system restore to a previous point before the crashes began, which got rid of my minidump files.

I am so frustrated I have done a lot of research on this issue and there doesn't seem to be one solution. I also tried rolling my Nvidia drivers back from 285.62 to 280.26 as this fixed someone elses problem, but even after doing this it still crashes (and yes I did a clean uninstall with driversweeper etc). I will update directX and do the other steps you mentioned and post back, but I have already run memtest before for longer than overnight with no issues.

Hi there, I have this same issue with a client's computer. Did updating DirectX work for you? Have you come to any resolution?


Thanks!
dstones

Yes, I fixed my issue. I found a lot of people having this issue, specifically with the same computer as me. I had to purchase a used video card, my graphics card was dying that was the issue.

Thanks for posting back,you help us to help more

Thanks guys!

Performing panais' instructions in the order listed fixed the issue for me as well!

You are welcome!

Im glad that my instructions solved and your problem

I had the same problem and it turned out to be a clogged fan on my nvidia video card. I cleaned the pc and a dust ball stopped the fan on the video card and it was overheating and caused the bsod. i cleaned it, the fan spins i watched the temp drop from 80 degrees C to 38 deg C and no more bsod. The computer crashed just when watching video, playing games or ripping a dvd or bluray.. so don't replace the vid card, make sure the fan spins and can move proper air thru the heat sink...

Hi mark welcome to SF

Some problems they may look the same but in most cases are different and they need a different solution.

Of course we thank you for the info we really appreciate it,keeping your machine clean is always a good idea