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Windows 7: BSOD while playing games or just surfing in the internet

09 Dec 2011   #1

Windows 7 Ultimate x64
 
 
BSOD while playing games or just surfing in the internet

Hey!

My PC is brand new (build it up in August) but I keep getting BSOD almost every time. I've updated my graphics card drivers because I thought it would help but it didn't.

I get the BSOD totally randomly. It doesn't matter if I play games or just surf in the internet.

Is Windows 7 . . .
- x86 (32-bit) or x64 ? x64
- the original installed OS on the system? Windows XP
- an OEM or full retail version? Full retail

- What is the age of system (hardware)? Everything was bought in August expect my mouse and keyboard were bought last year. My normal hard drive may be several years old. I don't know for sure.

- What is the age of OS installation (have you re-installed the OS?) OS was installed in August. I have re-installed my old XP many times when I still had it.

My System SpecsSystem Spec
.

09 Dec 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Anzi View Post
Hey!

My PC is brand new (build it up in August) but I keep getting BSOD almost every time. I've updated my graphics card drivers because I thought it would help but it didn't.

I get the BSOD totally randomly. It doesn't matter if I play games or just surf in the internet.

Is Windows 7 . . .
- x86 (32-bit) or x64 ? x64
- the original installed OS on the system? Windows XP
- an OEM or full retail version? Full retail

- What is the age of system (hardware)? Everything was bought in August expect my mouse and keyboard were bought last year. My normal hard drive may be several years old. I don't know for sure.

- What is the age of OS installation (have you re-installed the OS?) OS was installed in August. I have re-installed my old XP many times when I still had it.
No DMP files included in upload please try this method

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.
To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
09 Dec 2011   #3

Windows 7 Ultimate x64
 
 

Hey!

I did everything you asked me to do but I still don't get the dump files. There isn't a folder called "Minidump" in my %Systemroot%.

Would it help if I take a picture of the BSOD (next time I get one) with a camera and then upload the picture here?
My System SpecsSystem Spec
.


09 Dec 2011   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Anzi View Post
Hey!

I did everything you asked me to do but I still don't get the dump files. There isn't a folder called "Minidump" in my %Systemroot%.

Would it help if I take a picture of the BSOD (next time I get one) with a camera and then upload the picture here?
The BCC would be a little help but without the DMP we cant be specific.

Some reasons for no DMP files include no page fle, a page file smaller than you ram, a page file on another HD than the OS, UAC turned off, etc.

Have you search the whole hard drive for *.DMP?
My System SpecsSystem Spec
19 Dec 2011   #5

Windows 7 Ultimate x64
 
 

I finally got the crash dump!

I used a progam called WhoCrashed to analyze this dump. The BSOD was caused by ntoskrnl.exe.
My System SpecsSystem Spec
20 Dec 2011   #6

Windows 7 Ultimate x64
 
 

bump
My System SpecsSystem Spec
Reply

 BSOD while playing games or just surfing in the internet





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