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Windows 7: Computer freezes then restarts no bsods however it should be


10 Dec 2011   #1

Win7 home 64bit
 
 
Computer freezes then restarts no bsods however it should be

Hello all i need urgent help for past two days i been having strange crashes ones that freeze upon startup or after i click on mozzila firefox or close it.

I did a memdump got the information which i posted below

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800d9fa010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800f5ba9c8, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc00000b5, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 000000000000000a, Optional internal context dependent data.
Debugging Details:


FAULTING_MODULE: fffff80002e5d000 nt
DEBUG_FLR_IMAGE_TIMESTAMP: 4e99233b
FAULTING_IP:
nvlddmkm+1759c8
fffff880`0f5ba9c8 4883ec28 sub rsp,28h
DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT
CUSTOMER_CRASH_COUNT: 1
BUGCHECK_STR: 0x116
CURRENT_IRQL: 0
STACK_TEXT:
fffff880`05cea9c8 fffff880`1011b000 : 00000000`00000116 fffffa80`0d9fa010 fffff880`0f5ba9c8 ffffffff`c00000b5 : nt+0x7cc40
fffff880`05cea9d0 fffff880`1011addb : fffff880`0f5ba9c8 fffffa80`0d9fa010 fffffa80`0e92b370 fffffa80`0e7e2010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`05ceaa10 fffff880`101c1f07 : fffffa80`0d9fa010 00000000`c00000b5 fffffa80`0e92b370 fffffa80`0e7e2010 : dxgkrnl!TdrIsRecoveryRequired+0x273
fffff880`05ceaa40 fffff880`101ebb75 : 00000000`ffffffff 00000000`00002edc 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`05ceab20 fffff880`101ea2bb : 00000000`00000102 00000000`00000000 00000000`00002edc 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`05ceab50 fffff880`101bd2c6 : ffffffff`ff676980 fffffa80`0e7e2010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`05ceabf0 fffff880`101e9e7a : 00000000`00000000 fffffa80`0e92b370 00000000`00000080 fffffa80`0e7e2010 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`05cead00 fffff800`03174fee : 00000000`04258064 fffffa80`0e801220 fffffa80`09d5cb30 fffffa80`0e801220 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`05cead40 00000000`04258064 : fffffa80`0e801220 fffffa80`09d5cb30 fffffa80`0e801220 fffffa80`09d5cb30 : nt+0x317fee
fffff880`05cead48 fffffa80`0e801220 : fffffa80`09d5cb30 fffffa80`0e801220 fffffa80`09d5cb30 00000000`00000000 : 0x4258064
fffff880`05cead50 fffffa80`09d5cb30 : fffffa80`0e801220 fffffa80`09d5cb30 00000000`00000000 00000000`00000000 : 0xfffffa80`0e801220
fffff880`05cead58 fffffa80`0e801220 : fffffa80`09d5cb30 00000000`00000000 00000000`00000000 fffff800`02ecb5e6 : 0xfffffa80`09d5cb30
fffff880`05cead60 fffffa80`09d5cb30 : 00000000`00000000 00000000`00000000 fffff800`02ecb5e6 fffff800`0304fe80 : 0xfffffa80`0e801220
fffff880`05cead68 00000000`00000000 : 00000000`00000000 fffff800`02ecb5e6 fffff800`0304fe80 fffffa80`0e801220 : 0xfffffa80`09d5cb30

STACK_COMMAND: .bugcheck ; kb
FOLLOWUP_IP:
nvlddmkm+1759c8
fffff880`0f5ba9c8 4883ec28 sub rsp,28h
SYMBOL_NAME: nvlddmkm+1759c8
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nvlddmkm
IMAGE_NAME: nvlddmkm.sys
BUCKET_ID: WRONG_SYMBOLS
Followup: MachineOwner

I tryed full format deleted everything even installed nvidia drivers and still crash. Im lost for words. I also experienced a nvidia driver kernal crash once

Please please any help would be great

My Specs are

Windows 7 64 Bit
GTX 580 Phantom Nvidia 3GB
12GB DDR3
2TB in raid

My System SpecsSystem Spec
.

10 Dec 2011   #2

Win 8 Release candidate 8400
 
 



We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.
To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.


The only generic information we can give you given the BCC116 is


Quote:
"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps Let us know if you need help
STOP 0x116: VIDEO_TDR_ERROR troubleshooting
My System SpecsSystem Spec
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 Computer freezes then restarts no bsods however it should be




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