Computer freezes then restarts no bsods however it should be


  1. Posts : 1
    Win7 home 64bit
       #1

    Computer freezes then restarts no bsods however it should be


    Hello all i need urgent help for past two days i been having strange crashes ones that freeze upon startup or after i click on mozzila firefox or close it.

    I did a memdump got the information which i posted below

    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: fffffa800d9fa010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff8800f5ba9c8, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: ffffffffc00000b5, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 000000000000000a, Optional internal context dependent data.
    Debugging Details:


    FAULTING_MODULE: fffff80002e5d000 nt
    DEBUG_FLR_IMAGE_TIMESTAMP: 4e99233b
    FAULTING_IP:
    nvlddmkm+1759c8
    fffff880`0f5ba9c8 4883ec28 sub rsp,28h
    DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT
    CUSTOMER_CRASH_COUNT: 1
    BUGCHECK_STR: 0x116
    CURRENT_IRQL: 0
    STACK_TEXT:
    fffff880`05cea9c8 fffff880`1011b000 : 00000000`00000116 fffffa80`0d9fa010 fffff880`0f5ba9c8 ffffffff`c00000b5 : nt+0x7cc40
    fffff880`05cea9d0 fffff880`1011addb : fffff880`0f5ba9c8 fffffa80`0d9fa010 fffffa80`0e92b370 fffffa80`0e7e2010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
    fffff880`05ceaa10 fffff880`101c1f07 : fffffa80`0d9fa010 00000000`c00000b5 fffffa80`0e92b370 fffffa80`0e7e2010 : dxgkrnl!TdrIsRecoveryRequired+0x273
    fffff880`05ceaa40 fffff880`101ebb75 : 00000000`ffffffff 00000000`00002edc 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
    fffff880`05ceab20 fffff880`101ea2bb : 00000000`00000102 00000000`00000000 00000000`00002edc 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
    fffff880`05ceab50 fffff880`101bd2c6 : ffffffff`ff676980 fffffa80`0e7e2010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
    fffff880`05ceabf0 fffff880`101e9e7a : 00000000`00000000 fffffa80`0e92b370 00000000`00000080 fffffa80`0e7e2010 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
    fffff880`05cead00 fffff800`03174fee : 00000000`04258064 fffffa80`0e801220 fffffa80`09d5cb30 fffffa80`0e801220 : dxgmms1!VidSchiWorkerThread+0xba
    fffff880`05cead40 00000000`04258064 : fffffa80`0e801220 fffffa80`09d5cb30 fffffa80`0e801220 fffffa80`09d5cb30 : nt+0x317fee
    fffff880`05cead48 fffffa80`0e801220 : fffffa80`09d5cb30 fffffa80`0e801220 fffffa80`09d5cb30 00000000`00000000 : 0x4258064
    fffff880`05cead50 fffffa80`09d5cb30 : fffffa80`0e801220 fffffa80`09d5cb30 00000000`00000000 00000000`00000000 : 0xfffffa80`0e801220
    fffff880`05cead58 fffffa80`0e801220 : fffffa80`09d5cb30 00000000`00000000 00000000`00000000 fffff800`02ecb5e6 : 0xfffffa80`09d5cb30
    fffff880`05cead60 fffffa80`09d5cb30 : 00000000`00000000 00000000`00000000 fffff800`02ecb5e6 fffff800`0304fe80 : 0xfffffa80`0e801220
    fffff880`05cead68 00000000`00000000 : 00000000`00000000 fffff800`02ecb5e6 fffff800`0304fe80 fffffa80`0e801220 : 0xfffffa80`09d5cb30

    STACK_COMMAND: .bugcheck ; kb
    FOLLOWUP_IP:
    nvlddmkm+1759c8
    fffff880`0f5ba9c8 4883ec28 sub rsp,28h
    SYMBOL_NAME: nvlddmkm+1759c8
    FOLLOWUP_NAME: MachineOwner
    MODULE_NAME: nvlddmkm
    IMAGE_NAME: nvlddmkm.sys
    BUCKET_ID: WRONG_SYMBOLS
    Followup: MachineOwner

    I tryed full format deleted everything even installed nvidia drivers and still crash. Im lost for words. I also experienced a nvidia driver kernal crash once

    Please please any help would be great

    My Specs are

    Win7 64 Bit
    GTX 580 Phantom Nvidia 3GB
    12GB DDR3
    2TB in raid
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2



    We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

    The procedure:
    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
    *If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.
    To ensure minidumps are enabled:
    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.


    The only generic information we can give you given the BCC116 is


    "It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

    Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

    As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

    If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

    If playing with video driver versions hasn't helped, make sure the box is not overheating.

    Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

    Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

    If so, it might be as simple as dust buildup and subsequently inadequate cooling.

    I would download cpu-z and gpu-z (both free) and keep an eye on the video temps Let us know if you need help
    STOP 0x116: VIDEO_TDR_ERROR troubleshooting
      My Computer


 

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