Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Hibernation (S4) has stopped working, Win7 32bit

11 Dec 2011   #1
q21

Win7 Prof 32bit
 
 
Hibernation (S4) has stopped working, Win7 32bit

(small donation inside =) )


Hello!

A few days ago, hibernation (S4) has stopped working on my system. I have already suffered data loss due to this, since my notebook is unable to hibernate when battery is draining.

I have been busy trying to fix the problem for 6 hours now, and I have compiled all my steps, so far, below. Yes, it's a longer read, but probably still a time-saver since I did some work in advance.
Thanks to all who are willing to help fix this. There's also a fun sleep disorder lottery in here: If you happend to be smart enough to fix my notebook's sleep, you can choose that I paypal 35 USD (sry can't afford more) either to you as a gift, or to this forum. First one wins. Just to say thanks. =)
(Sorry for language inconsistencies, I'm German native speaker, not English.)

System: Win 7 Prof. 32 bit, Sony Vaio X, Atom Z550, Samsung SSD 256G, 2GB RAM.
I have at hand a several week old image of the HD when in did not have the problem.

S4 und S3 and hybrid mode were flawless, in the past.

Symptoms:
S3 (Suspend to RAM) continues to work.
S4 (Supend to Disk) not working any more.

Here's how it goes: First, it looks as if everything's about to go as is should: Scrren is dimming down, HDD LED is flickering as it should be. But a few secs later, e.g. when touching the touchpad, it becomes clear hibernating has been interrupted. Sometimes the screen "preparing to hibernate" is visible for a very brief time period. Afterwards, it's possible to continue work on the PC just like nothing happened.

(Interestingly, the Fn-F12 shortcut for hibernation "works", i.e. reacts, just exactly ONCE, and then ceases to react completely. Only after putting the PC into S3 and resuming, or, alternattively, after rebooting, Fn-F12 reacts again. But Fn-F12 also, if it reacts, just yields above unhealthy attempt at a hibernation process. Startbutton->hibernation, in contrast, always results in such an attempt.)

Potential cause:
During the time period at which the problem must have arisen, I have, among other things, ...

- ... installed a Bluetooth In-Ear-Phone, SonyEricsson HBH800, giving me driver installation problems that may not have been sufficiently resolved even though I gave it some tries. I had also been messing with bluetooth protocols in the bt device config and may have checked boxes that I should not have. Or installed to soon again during pairing.

Anyway, as I said I tried to uninstall the device, and it now does no longer appear under BT devices, but as soon as BT is activated, or at system start, the pc starts to search for drivers, typically (but not always) giving me s.th. like "event: BT peripheral device: no driver found (this, twice) ans once "ready for use (L2CAP)".

In device mgr, 2 unknown bt devices now show up, which can be unstinalled, but will come back after the next boot, when their morbid "circle of life" restarts. I found no way to solve this problem, and it may well have to do with the actual hibernation issue. (fix of this issue alone is 15USD =) ).

- ... for the first time, I have made a backupimage using Paragon _HotBackup_ "technology", instead of doing an offline backup.Unlikely cause, but still.

List of my attempts at solving the problem:
1. - cmd.exe -> powercfg -h off and back on again; hiberfil.sys was 1,49 GB
- cmd.exe -> powercfg -energy as well as -trace
energy-report.html -> see attached report at the end of this post
-> "there was a problem with \FileSystem\srvnet"; however this entry is gone now, after seom trblshootin'.
energy-trace.etl and energy-ntkl.etl are at hand, if interesse I will pm you a link, I have made them available for download.
- moreover: size of hiberfil --> done "-size 100" -> now @ 1,99 GB -> didn't help though. (powercfg -hibernate -size 100)
2. - have read at least 30 posts mentioning similar problems, but none fixed it for me/didn't exactly apply.
3. - did a secure mode boot of Windows.
- booted Windows w/o autostart entries
- disabled lots of windows services
- disabled all non-Windows-services except Norton Internet Security 18.6.0.29 (which IS a relatively decent AV imho. )
- disabled Norton as much as possible (firewall as well as AV)
4. - disabled BT, disabled network connections
5. BIOS is up-to-date.
6. installed current video driver
7. disable (alsmost!) all devices including usb controller etc. - of no help.
8. SIM-card (UMTS) and flash storage are removed from slots
9. powercfg -requests -> 3 x NO requests. i.e. no problems here.
10. ACTIVATED all services. didn't help.
11. tried nircmd.exe hibernate force -> didn't help.
12. set timestampinterval in registry to 0 (was 1). no effect, undid changes.

--------------
Addendum (sorry it's a German OS, I translated everything unclear)
energy report html excerpt:
Under "Errors" (excerpt!)
Energierichtlinie: Selektives USB-Energiesparen ist deaktiviert (Akku(=battery)betrieb) Durch die aktuelle Energierichtlinie wurde das selektive USB-Energiesparen global deaktiviert.
Energierichtlinie:Selektives USB-Energiesparen ist deaktiviert (Netz(=A/C)betrieb) Durch die aktuelle Energierichtlinie wurde das selektive USB-Energiesparen global deaktiviert.
- USB-Standbymodus:USB-Gerät (=device) wechselt nicht (= doesnt go to) in Standbymodus
Das USB-Gerät wechselte nicht in den Standbymodus. Die Prozessorenergieverwaltung kann verhindert werden, wenn ein USB-Gerät bei Nichtverwendung nicht in den Standbymodus wechselt.
Gerätename Sony Memory Card Reader/Writer, Hostcontroller-ID PCI\VEN_8086&DEV_8117, Hostcontrollerspeicherort PCI bus 0, device 29, function 7, Geräte-ID USB\VID_054C&PID_038B, Portpfad 7
- USB-Standbymodus:USB-Gerät wechselt nicht in Standbymodus
Das USB-Gerät wechselte nicht in den Standbymodus. Die Prozessorenergieverwaltung kann verhindert werden, wenn ein USB-Gerät bei Nichtverwendung nicht in den Standbymodus wechselt.
Gerätename USB-Root-Hub Hostcontroller-ID PCI\VEN_8086&DEV_8114 Hostcontrollerspeicherort, PCI bus 0, device 29, function 0 Geräte-ID USB\VID_8086&PID_8114, Portpfad
- Dito für 8115, ..16, ..17
- (###!!###) Funktionen der Plattformenergieverwaltung(=management):PCI Express-ASPM (Active-State Power Management) deaktiviert
PCI Express-ASPM (Active-State Power Management) wurde aufgrund einer bekannten Inkompatibilität mit der Computerhardware deaktiviert. (= has been deactivated due to a know incompatibility with the computer hardware)
S3-Standbymodus unterstützt (supported) true , S4-Standbymodus unterstützt true .
--------------
THANKS

M.

My System SpecsSystem Spec
.

Reply

 Hibernation (S4) has stopped working, Win7 32bit




Thread Tools




Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 01:01 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33