Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD only at restart/shutdown

13 Dec 2011   #11
capobello

Windows 7 Home Premium 64 bit
 
 

hmm, I am having trouble locating the directory for agent.exe


My System SpecsSystem Spec
.
13 Dec 2011   #12
capobello

Windows 7 Home Premium 64 bit
 
 

just wanted to provide an update and get your thoughts:

I think I have isolated the cause to my networking card. I ran a third party DMP software reader, and all of the errors were the same:


Bugcheck code: 0x76(0x0, 0xfffffa800e0e5b30, 0x2, 0x0)
Error: Process has locked pages
Description: NT kernel & system
Bug check description: This bug check indicates that a driver failed to release locked pages after an I/O operation, or that it attempted to unlock pages that were already unlocked. The crash took place in the windows kernel.


I checked online to see if people had similar errors, found many, in particular, found one user who linked it to his networking card, same make and model as mine: Killer Xeno Pro

As a test, I removed the drivers for the network card, then launched a pc game for 10 mins, then proceeded to shut down the machine, upon which there was NO BSOD.

However, during the reboot, I received a BSOD shortly after windows started, which was something that has not occurred before.

Every reboot afterwards also resulted in BSOD, with me not even being able to get into Windows. Luckily, I had a back up disc, so I was able to boot from that, and when back at desktop, I was able to run system restore and restored system to before driver was deleted, so now system is operating with out BSOD at startup.

Unfortunately, I do not have any spare NICs available, but I will invest in a cheaper Intel card as I believe this should eliminate the BSODs.

Based on the situations above,does this sound like it could be the problematic driver?

Thanks
My System SpecsSystem Spec
13 Dec 2011   #13
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by capobello View Post
just wanted to provide an update and get your thoughts:

I think I have isolated the cause to my networking card. I ran a third party DMP software reader, and all of the errors were the same:


Bugcheck code: 0x76(0x0, 0xfffffa800e0e5b30, 0x2, 0x0)
Error: Process has locked pages
Description: NT kernel & system
Bug check description: This bug check indicates that a driver failed to release locked pages after an I/O operation, or that it attempted to unlock pages that were already unlocked. The crash took place in the windows kernel.


I checked online to see if people had similar errors, found many, in particular, found one user who linked it to his networking card, same make and model as mine: Killer Xeno Pro

As a test, I removed the drivers for the network card, then launched a pc game for 10 mins, then proceeded to shut down the machine, upon which there was NO BSOD.

However, during the reboot, I received a BSOD shortly after windows started, which was something that has not occurred before.

Every reboot afterwards also resulted in BSOD, with me not even being able to get into Windows. Luckily, I had a back up disc, so I was able to boot from that, and when back at desktop, I was able to run system restore and restored system to before driver was deleted, so now system is operating with out BSOD at startup.

Unfortunately, I do not have any spare NICs available, but I will invest in a cheaper Intel card as I believe this should eliminate the BSODs.

Based on the situations above,does this sound like it could be the problematic driver?

Thanks

Its possible. Just curious that agent.exe was running in every single crash. You might want to run mawarebytes to ensure agent.exe isnt malware.
My System SpecsSystem Spec
.

13 Dec 2011   #14
capobello

Windows 7 Home Premium 64 bit
 
 

got it, I will run malwarebytes tonight, I believe I am due for one...

Still having trouble locating agent.exe as well, did searches on the C drive and results came up with nothing
My System SpecsSystem Spec
13 Dec 2011   #15
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by capobello View Post
got it, I will run malwarebytes tonight, I believe I am due for one...

Still having trouble locating agent.exe as well, did searches on the C drive and results came up with nothing
Had you googled it you would have seen it is game related

agent.exe - Google Search
My System SpecsSystem Spec
14 Dec 2011   #16
capobello

Windows 7 Home Premium 64 bit
 
 

I did google it yesterday, and came across an article discussing as much...

I deleted the beta software, and everything seems to have been corrected, I did a shutdown/restart after a game launch and there was no BSOD...

I will attempt again tonight, but I think the issue has been corrected, once confirmed, I will mark as solved...

Thanks again for all your assistance!
My System SpecsSystem Spec
14 Dec 2011   #17
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by capobello View Post
I did google it yesterday, and came across an article discussing as much...

I deleted the beta software, and everything seems to have been corrected, I did a shutdown/restart after a game launch and there was no BSOD...

I will attempt again tonight, but I think the issue has been corrected, once confirmed, I will mark as solved...

Thanks again for all your assistance!

Good luck and let us know if you need help
My System SpecsSystem Spec
14 Dec 2011   #18
capobello

Windows 7 Home Premium 64 bit
 
 

problem has been corrected, removal of agent.exe has stopped all BSODs, closing this one out as solved!

Thanks
My System SpecsSystem Spec
14 Dec 2011   #19
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by capobello View Post
problem has been corrected, removal of agent.exe has stopped all BSODs, closing this one out as solved!

Thanks

Good luck


Ken
My System SpecsSystem Spec
Reply

 BSOD only at restart/shutdown




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD every shutdown & restart
Hi I am running Windows 7, 64 bit I am getting BSOD every shutdown and restart. I have recently uninstalled ubuntu (I had dual boot going) and also removed 1 or 2 serious trojan/virus files with Lavasoft Ad-aware antivirus program. I'm pretty sure I installed windows before I installed...
BSOD Help and Support
BSOD on shutdown/restart
I have been having this problem for a few days and thought someone on this forum could help me out.
BSOD Help and Support
BSOD at shutdown/restart of pc
Hi all, the title says all. I attached my dumping files and system perform. My problem is not vital since the BSOD appear only when i shut down or try to restart the pc. After the BSOD the restart is much slower than usual. I have a 32 bit windows 7 ultimate edition, OEM version. My...
BSOD Help and Support
BSOD on shutdown/restart
Hi all, i'm new to this forum, i just signed up because i have a problem with my windows 7. Every time i click shutdown from the start menu he says "shutting down windows" and then a bsod appears. Now... Is Windows 7 . . . - x86 (32-bit) or x64 ? x86 - the original installed OS on the system?...
BSOD Help and Support
BSOD when shutdown/restart
I keep getting a Blue Screen of Death whenever I shut down or restart Windows 7. It says a crucial thread has been deleted or something like that :mad: "STOP: 0x000000F4 (0x0000000000000003, 0xFFFFFA80069657A0, OxFFFFFA8006965A80, 0xFFFFF80002FDF540)" is the message This is really bad so...
BSOD Help and Support
Shutdown / Restart = BSOD
Hi Guys, I recently installed Windows 7 (Sunday) and got it all working, installed all my programs & made sure everything was working, I restarted my PC last night & it BSOD'd for no reason at all, I didnt install or change anything yesterday as all I did was turn it on, play a game and then...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 09:25.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App