BSOD Fairly New PC, error 0x50

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  1. Posts : 8
    Windows 7 Home Premium x64
       #1

    BSOD Fairly New PC, error 0x50


    Hey guys, around 1.5 months ago I acquired a HP Pavilion Desktop PC (h8-1120a). Here is a "Story log" of the events of suspicious things that went around

    Day 2: In the morning when I booted it up, I got shone by the HP sign, then I went to a black screen with a flashing underscore, this went on for 20 min, so I hard reset the computer (holding the power button), I restarted, pressed Esc then F11 to go Startup Repair (and System Restore and whatnot), I clicked on it, then it said that the problem has been resolved, so I thought its all good

    Day 9: The underscore thing happened again, it is the 3RD time its happened, this time I cant resolve it (in Startup Repair), so I decided because I had nothing important on the computer I restored to Default Factory Settings, it worked, except I would still have the underscore flashing occasionally.

    IN BETWEEN DAY 9 AND DAY 40: I got the underscore sometimes, but it would boot up after I hard reset for another attempt

    Day 40: (around 40 anyway): I boot up the computer, after about 5 min, the computer goes to the BSOD, however almost immediatly reboots. I was very shocked about this so I went back to the old startup repair, however I went to System Restore instead. When I clicked on System Restore it came to the BSOD again, this time it didnt auto shutdown, giving me time to write down what it was talking about.
    It was talking about
    ntfs.sys
    And I got the STOP Code the appeared it was:
    0x00000050

    I did some google searches in Safe Mode (which works fine) and found that it may be due to faulty hardware

    Also some additional information, when I DO go on Startup Repair, it says that it couldnt solve the problem, I went on "More details" and I got this as a drop down:

    ProblemEventName: StartupReapirOffline
    Problem Signature 01: 6.1.7600.16385
    Problem Signature 02: 6.1.7600.16385
    Problem Signature 03: unknown
    Problem Signature 04: -1
    Problem Signature 05: SystemDisk
    Problem Signature 06: 1
    Problem Signature 07: No OS Installed
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033

    _________________________________________________________

    There is an attachment for the things I was intructed to do in the sticky (the dump files), however there is no perfmon HTML thing because when I typed in perfmon /report, it came up with a window with an error saying "The system cannot find the file path specified

    Attachment 188044

    My Windows 7 is:
    - x64
    - The original installed OS
    - OEM (pre-installed)
    - Age of the system is around 2 months (no counting the time it was in store)
    - Age of the OS installation at the moment is a month

    I have done countless google searches, and I have found that it MAY be due to faulty hardware, I need to be sure it is due to faulty hardware because it means, that the computer was doomed from the start, and I may be able to exchange it (I have a 1 year warranty)

    Thank you, if there is anything I didnt include that needs to be in there please tell me, and if you could tell me how to do that perfmon /report thing on my system

    Thanks
      My Computer


  2. Posts : 8
    Windows 7 Home Premium x64
    Thread Starter
       #2

    bumping
    Please help me I really need help
    Thank you
      My Computer


  3. Posts : 28,845
    Win 8 Release candidate 8400
       #3

    Sy123 said:
    bumping
    Please help me I really need help
    Thank you
    First thing that jumps out is your Symantec.



    I do notice Symantec which is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST
    http://us.norton.com/support/kb/web_...080710133834EN

    Microsoft Security Essentials - Free Antivirus for Windows
      My Computer


  4. Posts : 8
    Windows 7 Home Premium x64
    Thread Starter
       #4

    So wait, Norton, which came with my HP desktop caused the problem?
    Im quite angry at that, but anyway, Im going to guess the procedure for doing this
    By the way Im on my laptop at the moment

    1. Boot up into Safe Mode with Networking
    2. Come onto Sevenforums, to this topic
    3. Go on the first link and click on it
    4. I remove Norton with the 3rd option there (I dont really know which one)
    5. Remove Norton
    6. Click on the second link
    7. Install Microsoft Security Essentials
    ???

    Thank you
      My Computer


  5. Posts : 28,845
    Win 8 Release candidate 8400
       #5

    Sy123 said:
    So wait, Norton, which came with my HP desktop caused the problem?
    Im quite angry at that, but anyway, Im going to guess the procedure for doing this
    By the way Im on my laptop at the moment

    1. Boot up into Safe Mode with Networking
    2. Come onto Sevenforums, to this topic
    3. Go on the first link and click on it
    4. I remove Norton with the 3rd option there (I dont really know which one)
    5. Remove Norton
    6. Click on the second link
    7. Install Microsoft Security Essentials
    ???

    Thank you
    8- reboot and use computer as normal to see if the crashes have stopped.
      My Computer


  6. Posts : 8
    Windows 7 Home Premium x64
    Thread Starter
       #6

    THANK YOU, Im going to see if this works
      My Computer


  7. Posts : 28,845
    Win 8 Release candidate 8400
       #7

    Sy123 said:
    THANK YOU, Im going to see if this works


    Good luck
      My Computer


  8. Posts : 8
    Windows 7 Home Premium x64
    Thread Starter
       #8

    Unfortuantely, it did not work, I removed Norton in Safe Mode, then it restarted, and it auto booted up into Normal Mode, I came and downloaded Microsoft Security Essentials, still normal mode was running. Then It needed to update and in the middle of the update it hit the dreaded BSOD again. Here are the lastest Minidump files (if they make a difference)
    Attachment 188304
      My Computer


  9. Posts : 28,845
    Win 8 Release candidate 8400
       #9

    Sy123 said:
    Unfortuantely, it did not work, I removed Norton in Safe Mode, then it restarted, and it auto booted up into Normal Mode, I came and downloaded Microsoft Security Essentials, still normal mode was running. Then It needed to update and in the middle of the update it hit the dreaded BSOD again. Here are the lastest Minidump files (if they make a difference)
    Attachment 188304
    Newer crashes Related to ew_jubusenum.sys ew_jubusenum Driver (x86) from Huawei Technologies Co., Ltd.

    I would re-install newest driver or remove at least to test.
      My Computer


  10. Posts : 8
    Windows 7 Home Premium x64
    Thread Starter
       #10

    Hmm, the only thing that is a Huawei brand that is involved with the PC is my Huwaie mini-Wifi modem, I will update the driver and see if that works, also thank you for sticking through this with me
    I really appreciate this

    EDIT: I went into Device Manager and maximised everything, I went on the only thing that had Huawei in its name, I clicked Update Device Drivers, but it says that it has the latest version

    I restarted anyway and I got the BSOD again, I then went to System Recovery while booting up and went to System Restore (the one where you can roll back) and I clicked on it and then I got the BSOD
    So the Minidump files below are probably from the System Restore one.

    Attachment 188370
    Last edited by Sy123; 15 Dec 2011 at 07:53.
      My Computer


 
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