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Windows 7: BSOD Fairly New PC, error 0x50


13 Dec 2011   #1

Windows 7 Home Premium x64
 
 
BSOD Fairly New PC, error 0x50

Hey guys, around 1.5 months ago I acquired a HP Pavilion Desktop PC (h8-1120a). Here is a "Story log" of the events of suspicious things that went around

Day 2: In the morning when I booted it up, I got shone by the HP sign, then I went to a black screen with a flashing underscore, this went on for 20 min, so I hard reset the computer (holding the power button), I restarted, pressed Esc then F11 to go Startup Repair (and System Restore and whatnot), I clicked on it, then it said that the problem has been resolved, so I thought its all good

Day 9: The underscore thing happened again, it is the 3RD time its happened, this time I cant resolve it (in Startup Repair), so I decided because I had nothing important on the computer I restored to Default Factory Settings, it worked, except I would still have the underscore flashing occasionally.

IN BETWEEN DAY 9 AND DAY 40: I got the underscore sometimes, but it would boot up after I hard reset for another attempt

Day 40: (around 40 anyway): I boot up the computer, after about 5 min, the computer goes to the BSOD, however almost immediatly reboots. I was very shocked about this so I went back to the old startup repair, however I went to System Restore instead. When I clicked on System Restore it came to the BSOD again, this time it didnt auto shutdown, giving me time to write down what it was talking about.
It was talking about
ntfs.sys
And I got the STOP Code the appeared it was:
0x00000050

I did some google searches in Safe Mode (which works fine) and found that it may be due to faulty hardware

Also some additional information, when I DO go on Startup Repair, it says that it couldnt solve the problem, I went on "More details" and I got this as a drop down:

ProblemEventName: StartupReapirOffline
Problem Signature 01: 6.1.7600.16385
Problem Signature 02: 6.1.7600.16385
Problem Signature 03: unknown
Problem Signature 04: -1
Problem Signature 05: SystemDisk
Problem Signature 06: 1
Problem Signature 07: No OS Installed
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

_________________________________________________________

There is an attachment for the things I was intructed to do in the sticky (the dump files), however there is no perfmon HTML thing because when I typed in perfmon /report, it came up with a window with an error saying "The system cannot find the file path specified

Attachment 188044

My Windows 7 is:
- x64
- The original installed OS
- OEM (pre-installed)
- Age of the system is around 2 months (no counting the time it was in store)
- Age of the OS installation at the moment is a month

I have done countless google searches, and I have found that it MAY be due to faulty hardware, I need to be sure it is due to faulty hardware because it means, that the computer was doomed from the start, and I may be able to exchange it (I have a 1 year warranty)

Thank you, if there is anything I didnt include that needs to be in there please tell me, and if you could tell me how to do that perfmon /report thing on my system

Thanks


My System SpecsSystem Spec
.

14 Dec 2011   #2

Windows 7 Home Premium x64
 
 

bumping
Please help me I really need help
Thank you
My System SpecsSystem Spec
14 Dec 2011   #3

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Sy123 View Post
bumping
Please help me I really need help
Thank you
First thing that jumps out is your Symantec.



I do notice Symantec which is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST
http://us.norton.com/support/kb/web_...080710133834EN

Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec
.


14 Dec 2011   #4

Windows 7 Home Premium x64
 
 

So wait, Norton, which came with my HP desktop caused the problem?
Im quite angry at that, but anyway, Im going to guess the procedure for doing this
By the way Im on my laptop at the moment

1. Boot up into Safe Mode with Networking
2. Come onto Sevenforums, to this topic
3. Go on the first link and click on it
4. I remove Norton with the 3rd option there (I dont really know which one)
5. Remove Norton
6. Click on the second link
7. Install Microsoft Security Essentials
???

Thank you
My System SpecsSystem Spec
14 Dec 2011   #5

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Sy123 View Post
So wait, Norton, which came with my HP desktop caused the problem?
Im quite angry at that, but anyway, Im going to guess the procedure for doing this
By the way Im on my laptop at the moment

1. Boot up into Safe Mode with Networking
2. Come onto Sevenforums, to this topic
3. Go on the first link and click on it
4. I remove Norton with the 3rd option there (I dont really know which one)
5. Remove Norton
6. Click on the second link
7. Install Microsoft Security Essentials
???

Thank you
8- reboot and use computer as normal to see if the crashes have stopped.
My System SpecsSystem Spec
14 Dec 2011   #6

Windows 7 Home Premium x64
 
 

THANK YOU, Im going to see if this works
My System SpecsSystem Spec
14 Dec 2011   #7

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Sy123 View Post
THANK YOU, Im going to see if this works


Good luck
My System SpecsSystem Spec
14 Dec 2011   #8

Windows 7 Home Premium x64
 
 

Unfortuantely, it did not work, I removed Norton in Safe Mode, then it restarted, and it auto booted up into Normal Mode, I came and downloaded Microsoft Security Essentials, still normal mode was running. Then It needed to update and in the middle of the update it hit the dreaded BSOD again. Here are the lastest Minidump files (if they make a difference)
Attachment 188304
My System SpecsSystem Spec
14 Dec 2011   #9

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Sy123 View Post
Unfortuantely, it did not work, I removed Norton in Safe Mode, then it restarted, and it auto booted up into Normal Mode, I came and downloaded Microsoft Security Essentials, still normal mode was running. Then It needed to update and in the middle of the update it hit the dreaded BSOD again. Here are the lastest Minidump files (if they make a difference)
Attachment 188304
Newer crashes Related to ew_jubusenum.sys ew_jubusenum Driver (x86) from Huawei Technologies Co., Ltd.

I would re-install newest driver or remove at least to test.
My System SpecsSystem Spec
15 Dec 2011   #10

Windows 7 Home Premium x64
 
 

Hmm, the only thing that is a Huawei brand that is involved with the PC is my Huwaie mini-Wifi modem, I will update the driver and see if that works, also thank you for sticking through this with me
I really appreciate this

EDIT: I went into Device Manager and maximised everything, I went on the only thing that had Huawei in its name, I clicked Update Device Drivers, but it says that it has the latest version

I restarted anyway and I got the BSOD again, I then went to System Recovery while booting up and went to System Restore (the one where you can roll back) and I clicked on it and then I got the BSOD
So the Minidump files below are probably from the System Restore one.

Attachment 188370
My System SpecsSystem Spec
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 BSOD Fairly New PC, error 0x50




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