Windows 7: BDOD, stop: c0000221 \systemroot\system32\ntdll.dll

DxxS · 13 Dec 2011

Hi all, yesterday on startup my pc BSOD'd, I wasn't quick enough to get the error codes, I tried rebooting a few times but no lock, I tried to boot in to safe mode but still BSOD'd, now I do not even have the option to start in safe mode, only start windows normally or launch recovery, the recovery console also BSOD's.
I thought put in the win 7 disk that'll sort it, no luck, it says loading files for a few minutes the i get a blue screen with the error;
stop: c0000221 \systemroot\system32\ntdll.dll
Have done a bit of googling and I have found everything from just a corrupt file to HDD is failing.
The only recent change to the system was the installation of filezilla FTP.

Any thoughts on what it could be or what I should do would be most appreciated.

Is there a way for me to get the crash report without loading windows?

Thanks,

zigzag3143 · 13 Dec 2011

Quote: Originally Posted by DxxS

Hi all, yesterday on startup my pc BSOD'd, I wasn't quick enough to get the error codes, I tried rebooting a few times but no lock, I tried to boot in to safe mode but still BSOD'd, now I do not even have the option to start in safe mode, only start windows normally or launch recovery, the recovery console also BSOD's.
I thought put in the win 7 disk that'll sort it, no luck, it says loading files for a few minutes the i get a blue screen with the error;
stop: c0000221 \systemroot\system32\ntdll.dll
Have done a bit of googling and I have found everything from just a corrupt file to HDD is failing.
The only recent change to the system was the installation of filezilla FTP.

Any thoughts on what it could be or what I should do would be most appreciated.

Is there a way for me to get the crash report without loading windows?

Thanks,

You dont have to do a clean install but you will have to do a repair install. Do you have the win 7 dvd?

DxxS · 13 Dec 2011

I do have the disk, when i put it i it says loading files for a while then bsod's with the ntdll.dll error, my disk is a little dirty, will try making a copy and trying that, will also try another dvd drive as mine sometimes plays up annd will report back.

Thanks,

zigzag3143 · 13 Dec 2011

Quote: Originally Posted by DxxS

I do have the disk, when i put it i it says loading files for a while then bsod's with the ntdll.dll error, my disk is a little dirty, will try making a copy and trying that, will also try another dvd drive as mine sometimes plays up annd will report back.

Thanks,

If you cant fix that one and have a valid license you can download a new ISO image.

DxxS · 14 Dec 2011

Now im stumped, unplugged my hdd's plugged in a new one to try installing fresh Windows 7, it said windows is loading files for a minute then bsod, then got my old xp out, got about half way through the install then bsod.

Im pretty sure i have the latest bios, on the asus site the latest update is 2009 and i updated it about 8 months ago.

any thoughts?

thanks,

zigzag3143 · 14 Dec 2011

Quote: Originally Posted by DxxS

Now im stumped, unplugged my hdd's plugged in a new one to try installing fresh Windows 7, it said windows is loading files for a minute then bsod, then got my old xp out, got about half way through the install then bsod.

Im pretty sure i have the latest bios, on the asus site the latest update is 2009 and i updated it about 8 months ago.

any thoughts?

thanks,

Feels like hardware. Maybe RAM

DxxS · 14 Dec 2011

Would memtest86 be my best starting point?

zigzag3143 · 14 Dec 2011

Quote: Originally Posted by DxxS

Would memtest86 be my best starting point?

Cant hurt.

If you are overclocking anything reset to default before running these tests.
In other words STOP!!!

1-Memtest.

Quote:

*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.

RAM - Test with Memtest86+

DxxS · 19 Dec 2011

All sorted, thanks for the info and help zigzag, after many hours of memtest my 4th stick of ram was dead, had to be that last one i tested, I tested it in a few slots to be sure and it is defo dead, now running on 3gb ram. upgrade soon me thinnks.

Thanks again.

rbarron · 09 Mar 2013

I have probblem when trying to install Windows xp but I noticed that my installation disc were corupted.Maybe I helped someone.

Windows 7: BDOD, stop: c0000221 \systemroot\system32\ntdll.dll

BDOD, stop: c0000221 \systemroot\system32\ntdll.dll problems?