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Windows 7: Win7 crashes unexpectedly-no BSOD

13 Dec 2011   #1
dickrounds

windows 7 home premium, 64 bit
 
 
Win7 crashes unexpectedly-no BSOD

Previously, I was running a dual boot system with XP and Ubuntu in a 64 bit system. Had no problems whatsoever.

Recently installed Win7 in same dual boot system and Windows now crashes frequently. No BSOD- just shuts down quietly to a black screen. At first I suspected a heating problem but the system reboots immediately so overheating does not seem to be an issue.

Ubuntu has never crashed so I assume it is a Windows software problem.

I have not been able to identify an event which might cause this problem. I have run scans for malware and viruses using Spybox Search and Destroy as well as other similar programs. No joy.

Would appreciate any suggestions.

Dick Rounds


My System SpecsSystem Spec
.

13 Dec 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by dickrounds View Post
Previously, I was running a dual boot system with XP and Ubuntu in a 64 bit system. Had no problems whatsoever.

Recently installed Win7 in same dual boot system and Windows now crashes frequently. No BSOD- just shuts down quietly to a black screen. At first I suspected a heating problem but the system reboots immediately so overheating does not seem to be an issue.

Ubuntu has never crashed so I assume it is a Windows software problem.

I have not been able to identify an event which might cause this problem. I have run scans for malware and viruses using Spybox Search and Destroy as well as other similar programs. No joy.

Would appreciate any suggestions.

Dick Rounds
Search for *.DMP on HD, if none check event viewer for BCC code etc.

No DMP files included in upload please try this method

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
14 Dec 2011   #3
dickrounds

windows 7 home premium, 64 bit
 
 

Zigzag:

I printed out your instructions and followed them carefully. However, I could not find the Windows\Minidump folder.

I thought that, perhaps, it was because Windows had not crashed yet. Anyway, my computer was turned on for at least 8 hours and not used until late last night. About 11:00 pm I attempted to reply to your email. Got about 10 words typed when it crashed.

So far today, no problems.

Dick
My System SpecsSystem Spec
.


14 Dec 2011   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by dickrounds View Post
Zigzag:

I printed out your instructions and followed them carefully. However, I could not find the Windows\Minidump folder.

I thought that, perhaps, it was because Windows had not crashed yet. Anyway, my computer was turned on for at least 8 hours and not used until late last night. About 11:00 pm I attempted to reply to your email. Got about 10 words typed when it crashed.

So far today, no problems.

Dick
If it crashed there should be a DMP file. Search the HD for *.DMP (and/or just DMP).

If there are none check in event viewer to see what is logged there.
[B]

To check for freezing/crashing you need to check several things.

Event viewer.

Quote:
Type eventvwr in search and go to the windows log>application tab.
Look for errors. Errors have red in the left hand column.

Look for errors that say app hang, or app crash, or anything related to the problem.
When you find them either take a screenshot of them and upload them to us, or note the event ID and source codes and look them up in google. If you cant find them in google tell us what they are.
My System SpecsSystem Spec
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 Win7 crashes unexpectedly-no BSOD




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