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Windows 7: Computer randomly crashing (ntoskrnl.exe, atikmdag.sys, dxgmms1.sys)

14 Dec 2011   #1
Nordbjerg

Windows 7 64-bit
 
 
Computer randomly crashing (ntoskrnl.exe, atikmdag.sys, dxgmms1.sys)

Hello.

I am getting really tired of my computer crashing constantly. The main concerns are: ntoskrnl.exe, atikmdag.sys and dxgmms1.sys. I have fresh installed four times, updated all of my drivers and DirectX, too. Nothing helped.

I have send my PC back to it's manufacturer 2 times, and they said it was fine. I have also run Windows Memory Diagnostics without any errors.

It happens randomly, even though what I am doing on my computer (work, games, surfing the interwebs etc.)

System specifications
AMD Phenom X6 II 1090T
AMD Radeon HD 6970
8GB DDR3 RAM (I don't know the frequency)
Windows 7 64-bit

What should I do?

Dumps attached,
Oliver.


My System SpecsSystem Spec
.
14 Dec 2011   #2
panais

Windows 7 Ultimate 64bit SP1
 
 

Hi.

Remove avast from your system.


Download,install and use Microsoft Security Essentials with windows firewall enable.


Download and install the new version of
Driver Sweeper.


Download the most recent software\driver for your ati
AMD Graphics Drivers & Software.

Uninstall ati software\driver,restart in safe mode,run driver sweeper,choose only AMD-Display and clean,restart in normal mode.


Install the new ati software\driver,restart.

Update
DirectX.


Read carefully the instructions and run
NVIDIA/AMD Video Card - Test with OCCT post here the results.

My System SpecsSystem Spec
14 Dec 2011   #3
Nordbjerg

Windows 7 64-bit
 
 

Hello.

I did all of the above, and ran OCCT with the following settings:
  • Test Type: Custom
  • Custom Test Duration: 10m
  • Resolution: 1920x1080 @ 60 Hz
  • Shader Complexity: 8
  • Fullscreen: Yes
  • Error Check: Yes

Results attached,
Oliver.
My System SpecsSystem Spec
.

14 Dec 2011   #4
panais

Windows 7 Ultimate 64bit SP1
 
 

No errors,good results.

Did you had\have again any new crash\bsod?
My System SpecsSystem Spec
15 Dec 2011   #5
Nordbjerg

Windows 7 64-bit
 
 

Not yet. I will return back to this thread if anything happens, though. Thank you for your help so far.

Merry christmas and a happy new year to you
My System SpecsSystem Spec
15 Dec 2011   #6
panais

Windows 7 Ultimate 64bit SP1
 
 

Merry Christmas!

Give it time (1-2 days) work,play as usual and post back with news.
My System SpecsSystem Spec
16 Dec 2011   #7
Nordbjerg

Windows 7 64-bit
 
 

Hello.

My computer crashed 2 times again, both while playing TES V: Skyrim, one of them were dxgmms1.sys and the other one is unidentified.

Dumps attached
My System SpecsSystem Spec
16 Dec 2011   #8
panais

Windows 7 Ultimate 64bit SP1
 
 

In this order,

Update your windows.


Run SFC /SCANNOW Command - System File Checker you may need to run it 2-3 times to "fix" everything.


Run RAM - Test with Memtest86+
Leave it to run overnight.
My System SpecsSystem Spec
Reply

 Computer randomly crashing (ntoskrnl.exe, atikmdag.sys, dxgmms1.sys)




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