BSOD while watching movies on VLC

mistatj · 14 Dec 2011

Hello windows 7 community,
Recently I have been receiving a BSOD, most of which has been while watching videos on my vlc player. I have on the occasion received this error while listening to music on spotify. Below is the error message i get after my computer performs a memory dump and restarts. I am running windows 7 enterprise, service pack 1, with a 64 bit, i have 2 gigs of ram, and a 2.4 ghz processor (if that helps). Attached are the logs requested. Any help would be appreciated

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000028
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88001011B2D
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\121411-16333-01.dmp
C:\Users\tjose976\AppData\Local\Temp\WER-55598-0.sysdata.xml

zigzag3143 · 14 Dec 2011

mistatj said:

Hello windows 7 community,
Recently I have been receiving a BSOD, most of which has been while watching videos on my vlc player. I have on the occasion received this error while listening to music on spotify. Below is the error message i get after my computer performs a memory dump and restarts. I am running windows 7 enterprise, service pack 1, with a 64 bit, i have 2 gigs of ram, and a 2.4 ghz processor (if that helps). Attached are the logs requested. Any help would be appreciated

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000028
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88001011B2D
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\121411-16333-01.dmp
C:\Users\tjose976\AppData\Local\Temp\WER-55598-0.sysdata.xml

All of these related to NETIO.SYS and that usually means your malware app.

I do notice McAffee which is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST!

http://download.mcafee.com/products/...tches/MCPR.exe

Microsoft Security Essentials - Free Antivirus for Windows

ALso Old drivers needing updating

Code:

mdmxsdk.sys    6/19/2006 4:27:26 PM        fffff880`02fcd000    fffff880`02fd1280    0x00004280    0x449716be                        
XAudio64.sys    4/29/2009 1:21:07 PM        fffff880`06726000    fffff880`0672e000    0x00008000    0x49f89a93                        
HECIx64.sys    6/23/2009 2:50:00 PM        fffff880`057cb000    fffff880`057dc000    0x00011000    0x4a4131e8                        
CAX_CNXT.sys    6/30/2009 2:59:52 PM        fffff880`072dc000    fffff880`073a7000    0x000cb000    0x4a4a6eb8                        
CAXHWAZL.sys    6/30/2009 3:01:14 PM        fffff880`0728a000    fffff880`072dc000    0x00052000    0x4a4a6f0a                        
CAX_DPV.sys    6/30/2009 3:05:11 PM        fffff880`0766a000    fffff880`077de000    0x00174000    0x4a4a6ff7                        
psadd.sys    7/1/2009 9:17:26 PM        fffff880`01c92000    fffff880`01ca0000    0x0000e000    0x4a4c18b6

How To Find Drivers:

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads