| Windows 7: BSOD after obtaining 3 recovery discs from HP, now im worried |
14 Dec 2011
|
#1 | | |
BSOD after obtaining 3 recovery discs from HP, now im worried I am running a HP G62 435DX Laptop with AMD Turion II P540 dual core processor, have received multiple blues screens and lockups so i did a reinstall to factory condition, still got blue screens, HP said that my extra recovery D Drive was probably infected with malware which i disagreed with so they sent me the 3 dvds to reinstall everything and it was running good for a day then 2 freezes and tonight first BSOD, no message but i am gonna include the dump file, I have a feeling that my memory may have dust in there or is not seated right but I have not opened the laptop yet. HP says if I open it they will not replace it if it is bad. I really need a response here please, Its windows 7 64 bit OS and i just installed all the windows updates available, I probably shouldnt have installed the optional ones, but i did. I hope you can read this dump file if notg please let me know.
HELP!! | My System Specs |
| System Manufacturer/Model Number HP G62 laptop OS Windows 7 64-bit CPU AMD |
15 Dec 2011
|
#2 | | Win 8 Release candidate 8400 |

Quote: Originally Posted by djmeznyc I am running a HP G62 435DX Laptop with AMD Turion II P540 dual core processor, have received multiple blues screens and lockups so i did a reinstall to factory condition, still got blue screens, HP said that my extra recovery D Drive was probably infected with malware which i disagreed with so they sent me the 3 dvds to reinstall everything and it was running good for a day then 2 freezes and tonight first BSOD, no message but i am gonna include the dump file, I have a feeling that my memory may have dust in there or is not seated right but I have not opened the laptop yet. HP says if I open it they will not replace it if it is bad. I really need a response here please, Its windows 7 64 bit OS and i just installed all the windows updates available, I probably shouldnt have installed the optional ones, but i did. I hope you can read this dump file if notg please let me know.
HELP!!  IF IT IS UNDER WARRANTY DONT OPEN IT.
It may very well be infected. Before you go any further download Malwarebytes and run it Malwarebytes : Download free malware, virus and spyware tools to get your computer back in shape!
Also since this one crash log appears to point to an OS file please run a system file check Run a system file check to verify and repair your system files. Quote: To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW
It may need to be run up to three times before successful
Let us know the results from the report at the end. Read here for more information SFC /SCANNOW Command - System File Checker | My System Specs | | System Manufacturer/Model Number HP Pavillion dv-7 1005 Tx OS Win 8 Release candidate 8400 CPU 2@2.4 Memory 4 gigs Graphics Card Nvidia 9600M Sound Card HD built-in Monitor(s) Displays 17" Wxga Screen Resolution 1440x900 Cooling none Internet Speed 45Mb down 5Mb up |
15 Dec 2011
|
#3 | | |
thanks yes it is under warranty but wouldnt malware be gone if i just reinstalled yesterday with the 2 windows 7 dvds and the driver dvd i will let you know what happens after i run a sfc again, thanks for response. PS I have microsoft security essentials so should i still run malwarebytes? | My System Specs | | System Manufacturer/Model Number HP G62 laptop OS Windows 7 64-bit CPU AMD |
15 Dec 2011
|
#4 | | Win 8 Release candidate 8400 |

Quote: Originally Posted by djmeznyc thanks yes it is under warranty but wouldnt malware be gone if i just reinstalled yesterday with the 2 windows 7 dvds and the driver dvd i will let you know what happens after i run a sfc again, thanks for response Depends on how you installed it. If you did not format the drive the malware can easily be present.
If you did, it may still be present in the MBR (master Boot Record). Better safe than sorry. | My System Specs | | System Manufacturer/Model Number HP Pavillion dv-7 1005 Tx OS Win 8 Release candidate 8400 CPU 2@2.4 Memory 4 gigs Graphics Card Nvidia 9600M Sound Card HD built-in Monitor(s) Displays 17" Wxga Screen Resolution 1440x900 Cooling none Internet Speed 45Mb down 5Mb up |
15 Dec 2011
|
#5 | | |
reboot while running sfc okay well i know i formatted the drive so i think it is hardware but just to be sure im running malware bytes and sfc /scannow again it just rebooted to a black screen while i was trying to run it last time, anyway heres the zipped file from the griff program i downloaded on this site... | My System Specs | | System Manufacturer/Model Number HP G62 laptop OS Windows 7 64-bit CPU AMD |
15 Dec 2011
|
#6 | | Win 8 Release candidate 8400 |

Quote: Originally Posted by djmeznyc okay well i know i formatted the drive so i think it is hardware but just to be sure im running malware bytes and sfc /scannow again it just rebooted to a black screen while i was trying to run it last time, anyway heres the zipped file from the griff program i downloaded on this site...  You cant run both at the same time.
What were the malwarebytes results?
SFC ? | My System Specs | | System Manufacturer/Model Number HP Pavillion dv-7 1005 Tx OS Win 8 Release candidate 8400 CPU 2@2.4 Memory 4 gigs Graphics Card Nvidia 9600M Sound Card HD built-in Monitor(s) Displays 17" Wxga Screen Resolution 1440x900 Cooling none Internet Speed 45Mb down 5Mb up |
15 Dec 2011
|
#7 | | |
no i know that, no problems found at all, i am now running sfc again, then i will do a full scan with Microsoft security essentials, but i really think its something like dust build up inside, dirty memory contacts, or a loose connection inside i wish i could go inside man. I am A+ certified but i never saw this before | My System Specs | | System Manufacturer/Model Number HP G62 laptop OS Windows 7 64-bit CPU AMD |
15 Dec 2011
|
#8 | | |
sfc did not find any integrity violations, malwarebytes also found nothing, i will go to sleep and call hp tmw | My System Specs | | System Manufacturer/Model Number HP G62 laptop OS Windows 7 64-bit CPU AMD |
15 Dec 2011
|
#9 | | Win 8 Release candidate 8400 |

Quote: Originally Posted by djmeznyc sfc did not find any integrity violations, malwarebytes also found nothing, i will go to sleep and call hp tmw Good luck | My System Specs | | System Manufacturer/Model Number HP Pavillion dv-7 1005 Tx OS Win 8 Release candidate 8400 CPU 2@2.4 Memory 4 gigs Graphics Card Nvidia 9600M Sound Card HD built-in Monitor(s) Displays 17" Wxga Screen Resolution 1440x900 Cooling none Internet Speed 45Mb down 5Mb up |
15 Dec 2011
|
#10 | | |
okay I have ran all the scans and there are no problems found, i got another blue screen today so here is the dump for that and the other 2 bsods i got today and yesterday... please tell me what the last 2 said... | My System Specs | | System Manufacturer/Model Number HP G62 laptop OS Windows 7 64-bit CPU AMD BSOD after obtaining 3 recovery discs from HP, now im worried problems? All times are GMT -5. The time now is 07:43 AM. | |