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Windows 7: BSOD nvlddmkm.sys Attempt to reset the display driver failed


15 Dec 2011   #1

Windows 7 - 64 bit Professional
 
 
BSOD nvlddmkm.sys Attempt to reset the display driver failed

Hello people,
Attachment 188382
I'm getting BSOD when trying to play games, or trying run 3DMark06.

I've gotten serveral of different error messages, depending on which drivers i've tried to update. Now I've updated the latest Nvidia graphic driver(from nvidia website), sound card driver and the newest BIOS from dell's website.

I've runned whoCrashed and i got the following result:


On Thu 15/12/2011 1:53:25 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\121511-15444-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x1759C8)
Bugcheck code: 0x116 (0xFFFFFA80079954E0, 0xFFFFF8800F6719C8, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 285.62
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 285.62
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 285.62 , NVIDIA Corporation).
Google query: nvlddmkm.sys NVIDIA Corporation VIDEO_TDR_ERROR




On Thu 15/12/2011 1:53:25 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl!TdrResetFromTimeout+0x214)
Bugcheck code: 0x116 (0xFFFFFA80079954E0, 0xFFFFF8800F6719C8, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.


On Thu 15/12/2011 12:48:22 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\121511-17284-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x1759C8)
Bugcheck code: 0x116 (0xFFFFFA800B29D010, 0xFFFFF8800F42A9C8, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 285.62
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 285.62
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 285.62 , NVIDIA Corporation).
Google query: nvlddmkm.sys NVIDIA Corporation VIDEO_TDR_ERROR




On Thu 15/12/2011 12:35:17 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\121511-18205-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x15A2C8)
Bugcheck code: 0x116 (0xFFFFFA800D7C1010, 0xFFFFF8800F4022C8, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 285.62
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 285.62
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 285.62 , NVIDIA Corporation).
Google query: nvlddmkm.sys NVIDIA Corporation VIDEO_TDR_ERROR




On Thu 15/12/2011 12:18:27 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\121511-20139-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x15A2C8)
Bugcheck code: 0x116 (0xFFFFFA800DDF0010, 0xFFFFF8800F42D2C8, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 285.62
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 285.62
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 285.62 , NVIDIA Corporation).
Google query: nvlddmkm.sys NVIDIA Corporation VIDEO_TDR_ERROR




On Tue 13/12/2011 5:43:14 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\121411-16208-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40)
Bugcheck code: 0x4A (0x76EE138A, 0x2, 0x0, 0xFFFFF88008412B60)
Error: IRQL_GT_ZERO_AT_SYSTEM_SERVICE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a thread is returning to user mode from a system call when its IRQL is still above PASSIVE_LEVEL.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Tue 13/12/2011 5:41:01 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\121411-16536-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40)
Bugcheck code: 0x4A (0x7758138A, 0x2, 0x0, 0xFFFFF8800D0D1B60)
Error: IRQL_GT_ZERO_AT_SYSTEM_SERVICE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a thread is returning to user mode from a system call when its IRQL is still above PASSIVE_LEVEL.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Tue 13/12/2011 1:26:48 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\121311-20919-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40)
Bugcheck code: 0xC4 (0x0, 0x0, 0x0, 0x0)
Error: DRIVER_VERIFIER_DETECTED_VIOLATION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This is the general bug check code for fatal errors found by Driver Verifier.
The driver requested a zero-byte pool allocation. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Tue 13/12/2011 11:37:09 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\121311-12168-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40)
Bugcheck code: 0xC4 (0x0, 0x0, 0x0, 0x0)
Error: DRIVER_VERIFIER_DETECTED_VIOLATION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This is the general bug check code for fatal errors found by Driver Verifier.
The driver requested a zero-byte pool allocation. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Tue 6/12/2011 3:07:36 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\120611-21075-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40)
Bugcheck code: 0x4A (0x7744138A, 0x2, 0x0, 0xFFFFF8800B990B60)
Error: IRQL_GT_ZERO_AT_SYSTEM_SERVICE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a thread is returning to user mode from a system call when its IRQL is still above PASSIVE_LEVEL.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Tue 6/12/2011 2:49:44 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\120611-17175-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40)
Bugcheck code: 0x4A (0x7776138A, 0x2, 0x0, 0xFFFFF880073F0B60)
Error: IRQL_GT_ZERO_AT_SYSTEM_SERVICE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a thread is returning to user mode from a system call when its IRQL is still above PASSIVE_LEVEL.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Mon 5/12/2011 2:00:16 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\120511-12776-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40)
Bugcheck code: 0x4A (0x776D138A, 0x2, 0x0, 0xFFFFF8800A9CFB60)
Error: IRQL_GT_ZERO_AT_SYSTEM_SERVICE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a thread is returning to user mode from a system call when its IRQL is still above PASSIVE_LEVEL.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Mon 5/12/2011 1:58:53 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\120511-15553-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40)
Bugcheck code: 0x4A (0x7734138A, 0x2, 0x0, 0xFFFFF880081C8B60)
Error: IRQL_GT_ZERO_AT_SYSTEM_SERVICE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a thread is returning to user mode from a system call when its IRQL is still above PASSIVE_LEVEL.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Mon 5/12/2011 1:57:29 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\120511-17253-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40)
Bugcheck code: 0x4A (0x7707138A, 0x2, 0x0, 0xFFFFF8800B12DB60)
Error: IRQL_GT_ZERO_AT_SYSTEM_SERVICE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a thread is returning to user mode from a system call when its IRQL is still above PASSIVE_LEVEL.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.

20 crash dumps have been found and analyzed. Only 15 are included in this report. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 285.62 , NVIDIA Corporation)


Anyone have any Ideas how to fix this issue?
the laptop is 2months old.


My System SpecsSystem Spec
.

15 Dec 2011   #2

Windows 7 Home Premium 64 Bit
 
 

See STOP 0x116: VIDEO_TDR_ERROR troubleshooting to start. If you need further help after that, let us know.

Also, rather than an IR detector or your finger, you can check temperatures using the hardware info sensor readouts. You may have to install it multiple times before it actually runs.

If you have not done driver changes using Driver Sweeper, do the following:

1. Download and install Driver Sweeper
2. Download the latest driver for your nVidia card
3. Click Start Menu
4. Right Click My Computer
5. Click Manage
6. Click Device Manager from the list on the left
7. Click the + next to Display adapter
8. Right click your device
9. Click Uninstall
10. Check the box to Delete driver software for the device
11. Click OK
12. Restart your computer in safe mode
13. Run Driver Sweeper, select nVidia drivers, analyze, clean
14. Restart your computer
15. Install the latest drivers
My System SpecsSystem Spec
15 Dec 2011   #3

Windows 7 - 64 bit Professional
 
 

Thanks for your reply!
Its not over heating, It crashes sometimes when i turn on my computer and sometimes 5-15min after I've turned it on.. If i try to launch a game it crashes instantly. so the gpu has a temperature around 40 degrees.
I've tried the step above a couple of times now, no luck yet.

Any other information i can add which can more helpful? I've runned the dell memory and system test, which took like 4 hours and it passed all phases.
My System SpecsSystem Spec
.


15 Dec 2011   #4

Windows 7 Home Premium 64 Bit
 
 

The more information I have about your system, the better I'll be able to help. If you follow the instructions posted in http://www.sevenforums.com/crashes-d...tructions.html, that will allow me to determine any underlying factors that don't stand out from your blue screen errors you posted.
My System SpecsSystem Spec
15 Dec 2011   #5

Windows 7 - 64 bit Professional
 
 

I've attached The BSOD dump and System file Collection and the Health check report.

Attachment 188443
My System SpecsSystem Spec
15 Dec 2011   #6

Windows 7 Home Premium 64 Bit
 
 

A lot of these are memory related. Recommend running the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial.

Also, uninstall McAfee following the steps outlined at How to uninstall or reinstall supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe) and install Microsoft Security Essentials - Free Antivirus for Windows for testing purposes. McAfee has been known to cause BSOD issues from time to time.

If it is not a memory issue, run SFC /SCANNOW Command - System File Checker

Also, run from an elevated command prompt (as you would for sfc /scannow):
chkdsk /r c:
chkdsk /r d:
chkdsk /r e:
etc. for any drives containing system and/or program files.
My System SpecsSystem Spec
15 Dec 2011   #7

Windows 7 Home Premium 64 Bit
 
 

You are also receiving an application error that can be fixed via Event ID 10 is logged in the Application log after you install Windows Vista Service Pack 1 or Windows Server 2008.

Also, you are having issues with your .NET installation. Recommend running SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
07 Jan 2012   #8

Windows 7 Home Premium 64 Bit
 
 

Were you able to resolve your crashes? Please post back your results and whether you need further assistance.
My System SpecsSystem Spec
17 Oct 2012   #9

Windows 7 Ultimate x64
 
 

Same error.
My System SpecsSystem Spec
Reply

 BSOD nvlddmkm.sys Attempt to reset the display driver failed




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