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Windows 7: Blue Screen - probably because of ZTE USB modem

15 Dec 2011   #1
guirgis

Windows 7 Professional 64 bit
 
 
Blue Screen - probably because of ZTE USB modem

Hello All,
Almost everyday, i get a blue screen, as it happens while i'm using ZTE USB modem, i suspect that there is something wrong with it on Windows, as i don't experience this problem on Ubuntu.

I got the following information from the alert that appears after restarting:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 3073
...................................

I collected the dump/report as illustrated, and attached it.

Appreciate your advice, thanks in advance!


My System SpecsSystem Spec
.
15 Dec 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by guirgis View Post
Hello All,
Almost everyday, i get a blue screen, as it happens while i'm using ZTE USB modem, i suspect that there is something wrong with it on Windows, as i don't experience this problem on Ubuntu.

I got the following information from the alert that appears after restarting:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 3073
...................................

I collected the dump/report as illustrated, and attached it.

Appreciate your advice, thanks in advance!
Not something wrong with windows, but you are correct. There is something wrong with the driver from them. Yours is from before win 7 was relased so if course they cant "talk" together. I would update the driver to the newest version.


Other old drivers
Code:
ZTEusbmdm6k.sys    1/4/2009 4:30:07 AM        fffff880`059d9000    fffff880`059fdc80    0x00024c80    0x4960819f                        
ZTEusbser6k.sys    1/4/2009 4:30:07 AM        fffff880`0598f000    fffff880`059b3c80    0x00024c80    0x4960819f                        
ZTEusbnmea.sys    1/11/2009 8:13:11 PM        fffff880`059b4000    fffff880`059d8d00    0x00024d00    0x496a9927                        
ISODrv64.sys    2/10/2009 4:22:18 AM        fffff880`01436000    fffff880`01454000    0x0001e000    0x4991474a                        
Rt64win7.sys    2/26/2009 4:04:13 AM        fffff880`05d47000    fffff880`05d79000    0x00032000    0x49a65b0d                        
btwl2cap.sys    4/3/2009 7:28:45 PM        fffff880`05950000    fffff880`0595c000    0x0000c000    0x49d6a9bd
How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads
My System SpecsSystem Spec
15 Dec 2011   #3
guirgis

Windows 7 Professional 64 bit
 
 

Quote:
Not something wrong with windows, but you are correct. There is something wrong with the driver from them. Yours is from before win 7 was relased so if course they cant "talk" together. I would update the driver to the newest version.


Other old drivers
Code:
ZTEusbmdm6k.sys    1/4/2009 4:30:07 AM        fffff880`059d9000    fffff880`059fdc80    0x00024c80    0x4960819f                        
ZTEusbser6k.sys    1/4/2009 4:30:07 AM        fffff880`0598f000    fffff880`059b3c80    0x00024c80    0x4960819f                        
ZTEusbnmea.sys    1/11/2009 8:13:11 PM        fffff880`059b4000    fffff880`059d8d00    0x00024d00    0x496a9927                        
ISODrv64.sys    2/10/2009 4:22:18 AM        fffff880`01436000    fffff880`01454000    0x0001e000    0x4991474a                        
Rt64win7.sys    2/26/2009 4:04:13 AM        fffff880`05d47000    fffff880`05d79000    0x00032000    0x49a65b0d                        
btwl2cap.sys    4/3/2009 7:28:45 PM        fffff880`05950000    fffff880`0595c000    0x0000c000    0x49d6a9bd
How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads
Thanks very much for your comprehensive reply, i updated the driver, hopefully, i won't get that blue screen anymore.
Thanks again!
My System SpecsSystem Spec
.

15 Dec 2011   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by guirgis View Post
Quote:
Not something wrong with windows, but you are correct. There is something wrong with the driver from them. Yours is from before win 7 was relased so if course they cant "talk" together. I would update the driver to the newest version.


Other old drivers
Code:
ZTEusbmdm6k.sys    1/4/2009 4:30:07 AM        fffff880`059d9000    fffff880`059fdc80    0x00024c80    0x4960819f                        
ZTEusbser6k.sys    1/4/2009 4:30:07 AM        fffff880`0598f000    fffff880`059b3c80    0x00024c80    0x4960819f                        
ZTEusbnmea.sys    1/11/2009 8:13:11 PM        fffff880`059b4000    fffff880`059d8d00    0x00024d00    0x496a9927                        
ISODrv64.sys    2/10/2009 4:22:18 AM        fffff880`01436000    fffff880`01454000    0x0001e000    0x4991474a                        
Rt64win7.sys    2/26/2009 4:04:13 AM        fffff880`05d47000    fffff880`05d79000    0x00032000    0x49a65b0d                        
btwl2cap.sys    4/3/2009 7:28:45 PM        fffff880`05950000    fffff880`0595c000    0x0000c000    0x49d6a9bd
How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads
Thanks very much for your comprehensive reply, i updated the driver, hopefully, i won't get that blue screen anymore.
Thanks again!
My pleasure and good luck
My System SpecsSystem Spec
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 Blue Screen - probably because of ZTE USB modem




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