Hello, I have an HP Pavilion g series laptop (running Windows 7) that is in a continuous restarting loop. This happened after the computer auto updated (windows update). I do not know what was updated, but now every time the laptop starts up it seems to be in a continuous rebooting loop after the windows logo then a blue flash. I am unable to go into safe mode or any other mode as I keep getting redirected to a page that gives me two options:Launch Startup Repair or Start Windows Normally. Startup repair gives me the same results as trying to run in safe mode.
By turning the auto-restart on system failure off i was able to read what the blue error message, which says:
- A problem has been detected and windows has been shut down to prevent damage to your computer.
If this is your first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:
Check for viruses on your computer. Remove any newly installed hard drives or hard drive controllers. Check you hard drive to make sure it is properly configured and terminated. Run CHKDSK /F to check for hard drive curruption, and then restart your computer.
***STOP: 0X0000007B (0xFFFFF880009A9928,0xFFFFFFFFC000000D,0x0000000000000000,0X00000000000000000)
- Can someone give me advice on how to solve and prevent this problem? I am currently using a different laptop to access this forum.