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Windows 7: BSOD ntoskrnl.exe

16 Dec 2011   #1
cstt

Windows 7 64-bit
 
 
BSOD ntoskrnl.exe

I have been getting blue screens about once per week. I used BlueScreenView and it seems that it usually crashes because of ntoskrnl.exe. I ran the BSOD Dump & System File Collection app and attached the results.

I am running Windows 7 home premium 64-bit.


My System SpecsSystem Spec
17 Dec 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by cstt View Post
I have been getting blue screens about once per week. I used BlueScreenView and it seems that it usually crashes because of ntoskrnl.exe. I ran the BSOD Dump & System File Collection app and attached the results.

I am running Windows 7 home premium 64-bit.

Several issues need to be addressed.

1-TDR reset

Quote:
"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps Let us know if you need help
STOP 0x116: VIDEO_TDR_ERROR troubleshooting


2-Your AVG. Yes I know you changed from Avira to AVG.


I notice your AVG which is often at least a contributing cause of BSOD'S . Please remove and replace your AVG with Microsoft Security Essentials AT LEAST TO TEST

Download tools and utilities | AVG Worldwide

Microsoft Security Essentials - Free Antivirus for Windows


3- Update to SP-1

Please run the update readiness tool and then update to SP-1


Ensure you install the correct 64 or 32 bit option for your system)
Download the System Update Readiness Tool (64bit)
Download the System Update Readiness Tool (32bit)
My System SpecsSystem Spec
17 Dec 2011   #3
cstt

Windows 7 64-bit
 
 

I forgot to say that I had recently purchased a sapphire radeon hd 6950 after having it screw up quite a bit I rma'd it and am being shipped a new one. I will upgrade to sp_1 and disable avg to see if that helps.
My System SpecsSystem Spec
18 Dec 2011   #4
cstt

Windows 7 64-bit
 
 

I installed service pack one and got the same error as last time. I hadn't disabled avg yet but I am doing that right now. I attached the minidump.
My System SpecsSystem Spec
19 Dec 2011   #5
cstt

Windows 7 64-bit
 
 

I ran memtest86+ last night for 5 passes so I am pretty sure it isn't bad memory that is causing it. But when i tried to do sfc /scannow it said that there were some corrupt files that it could not fix could this be causing the bsod's?
My System SpecsSystem Spec
19 Dec 2011   #6
cstt

Windows 7 64-bit
 
 

I got a new graphics card today and did a fresh install. Hopefully this fixes the problems.
My System SpecsSystem Spec
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 BSOD ntoskrnl.exe




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