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Windows 7: System Crashes

16 Dec 2011   #1
robpwill

windows 7 64
 
 
System Crashes

System crashes when playing games, the problem just recently started.

Is Windows 7 . . .
- x86 (32-bit) or x64 ? 64
- the original installed OS on the system? yes
- an OEM or full retail version? full retail
- OEM = came pre-installed on system
- Full Retail = you purchased it from retailer

- What is the age of system (hardware)? 1 year
- What is the age of OS installation (have you re-installed the OS?) 1 year


My System SpecsSystem Spec
.
16 Dec 2011   #2
sygnus21

Windows 10 Pro
 
 

Not sure you're having the same thing but it's a known issue that Skyrim crashes to the desktop unexpectedly at times. You're not the only one dealing with this issue.

It's been discussed in my thread here - Discuss Skyrim

Discussed in the steam forums - Skyrim CTD around Riften - Steam Users' Forums

Discussed at Bethesda's forums - Crashes during gameplay - Bethesda Softworks Forums

This is easily a game issue. You can however try a few thing such as lowering the game's settings, making sure you have the latest video and audio drivers. You might also look through this for other tips - Tips on Troubleshooting Game Issues

Also please complete the System Specs section of your CP as comprehensibly as you can (see mine for an example of the information required)

Good luck.
My System SpecsSystem Spec
16 Dec 2011   #3
robpwill

windows 7 64
 
 
System Crashes

Thanks for reply. The system is crashing during Skyrim and all other games. I updated my profile with system specs and included Windows_NT6_BSOD_jcgriff2 folder & the PERFMON HTML file.
My System SpecsSystem Spec
.

17 Dec 2011   #4
sygnus21

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by robpwill View Post
Thanks for reply. The system is crashing during Skyrim and all other games. I updated my profile with system specs and included Windows_NT6_BSOD_jcgriff2 folder & the PERFMON HTML file.
Well I'm out of my elements when it comes to reading dump files and stuff like that. I just saw in your original post where you said you had issues with Skyrim. Since I'm currently playing it and have a thread going I thought I'd add my two cents.

If you're just having game issues you might want to double check that you have the latest video and audio drivers, as well as the latest directx files.

On the other hand if you're having general system issues than I'm sure one of the resident experts can point you in the right direction by examining your dump files.

Let us know.
My System SpecsSystem Spec
17 Dec 2011   #5
carwiz

Windows 7 Pro-x64
 
 

1. Run MBAM. Malwarebytes : Malwarebytes Anti-Malware PRO removes malware including viruses, spyware, worms and trojans, plus it protects your computer
2. Run sfc /scannow. Use option #2.
2a. Report back on the console message before continuing. You may need to run the scan more than once.
3. Download and install the most current Nvidia drivers for your system.

MBAM is a malware scanner. For some reason, some of your USB and PCI drivers are missing. The scannow will attempt to repair the missing system drivers. The one dump provided was caused by your current Nvidia driver. Probably because of the missing system driver for PCI.
My System SpecsSystem Spec
17 Dec 2011   #6
sygnus21

Windows 10 Pro
 
 

Well we'll see what else he has to say before moving further. Thanks.
My System SpecsSystem Spec
18 Dec 2011   #7
robpwill

windows 7 64
 
 
System Crashes

I ran MBAM and it was didn't show anything, I also ran SFC and it fixed some broken files.I downloaded the missing drivers(card reader, usb3). After all this still getting crashes while playing games. I'm thinking maybe rolling video drivers back to a previous verison.
My System SpecsSystem Spec
18 Dec 2011   #8
carwiz

Windows 7 Pro-x64
 
 

There were no dumps in your Documents zip.
My System SpecsSystem Spec
18 Dec 2011   #9
cluberti

Windows 10 Pro x64
 
 

I've looked at the original dumps, and it appears that DirectX sent a reset command to the video driver (dxgkrnl!DXGADAPTER::Reset) and didn't get a viable response, and then the watchdog timer bugchecked the box (on purpose, of course). The driver is from May for your Nvidia card, which is not the most recent:
Code:
5: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f05c000 fffff880`0fd0a000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sat May 21 00:07:04 2011 (4DD73A68)
    CheckSum:         00C9FFFF
    ImageSize:        00CAE000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
I would first get the latest drivers (from October) for your card, and re-test. If that doesn't help, you would very likely want to talk to the OEM about a hardware swap, as the driver is responsible for handling the reset - assuming the drivers are working properly, the other possibility is the video card or the motherboard itself (and given most times it's not the motherboard, you want to walk these things down the path from easiest to most difficult troubleshooting). As you mentioned the problem started recently, and the driver is from May, I don't hold hope a driver update will fix things, but it's the easiest to try so doing so first is recommended.
My System SpecsSystem Spec
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