Frequent ntoskrnl.exe BSOD's and random reboots.


  1. homieb1030
    Posts : 7
    Windows 7 Home Premium x64
       New #1

    Frequent ntoskrnl.exe BSOD's and random reboots.


    I have had problems with this laptop randomly shutting off and bsods. The cause of the majority of the bsods is ntoskrnl.exe. I have uninstalled Avast and replaced it with AVG on 12/16/11 (today, for me atleast.).

    I have checked off automatic restart and still doesn't show a blue screen very often, it just reboots.
    I ran memtest on multiple occasions for at least 2 passes each and no errors were found.

    Operating System: Windows 7 Home Premium 64-bit Service Pack 1
    System Model: Gateway NV57H26u
    Processor: Intel Core i5-2410M CPU @ 2.30GHz
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  3. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #2

    homieb1030 said:
    I have had problems with this laptop randomly shutting off and bsods. The cause of the majority of the bsods is ntoskrnl.exe. I have uninstalled Avast and replaced it with AVG on 12/16/11 (today, for me atleast.).

    I have checked off automatic restart and still doesn't show a blue screen very often, it just reboots.
    I ran memtest on multiple occasions for at least 2 passes each and no errors were found.

    Operating System: Windows 7 Home Premium 64-bit Service Pack 1
    System Model: Gateway NV57H26u
    Processor: Intel Core i5-2410M CPU @ 2.30GHz
    You have 5 different appearent causes in 7 crashes. My gut feeling says it is Related to bScsiMSa.sys Memory Stick Controller from Broadcom Corporation.

    I would remove it at least to test.


    You also have some old drivers needing updating
    Code:
    Afc.sys    7/12/2006 12:48:20 AM            fffff880`05fd5000    fffff880`05fde000    0x00009000    0x44b48d24                    
NTIDrvr.sys    3/24/2009 10:09:39 PM            fffff880`05fe6000    fffff880`05fee000    0x00008000    0x49c9a073                    
UBHelper.sys    4/27/2009 3:48:19 AM            fffff880`05fde000    fffff880`05fe6000    0x00008000    0x49f57153
    How To Find Drivers:
    - search Google for the name of the driver
    - compare the Google results with what's installed on your system to figure out which device/program it belongs to
    - visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
    - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
    - - The most common drivers are listed on this page: Driver Reference Driver Reference
    - - Driver manufacturer links are on this page: Drivers and Downloads
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  4. homieb1030
    Posts : 7
    Windows 7 Home Premium x64
    Thread Starter
       New #3

    zigzag3143 said:
    homieb1030 said:
    I have had problems with this laptop randomly shutting off and bsods. The cause of the majority of the bsods is ntoskrnl.exe. I have uninstalled Avast and replaced it with AVG on 12/16/11 (today, for me atleast.).

    I have checked off automatic restart and still doesn't show a blue screen very often, it just reboots.
    I ran memtest on multiple occasions for at least 2 passes each and no errors were found.

    Operating System: Windows 7 Home Premium 64-bit Service Pack 1
    System Model: Gateway NV57H26u
    Processor: Intel Core i5-2410M CPU @ 2.30GHz
    You have 5 different appearent causes in 7 crashes. My gut feeling says it is Related to bScsiMSa.sys Memory Stick Controller from Broadcom Corporation.

    I would remove it at least to test.


    You also have some old drivers needing updating
    Code:
    Afc.sys    7/12/2006 12:48:20 AM            fffff880`05fd5000    fffff880`05fde000    0x00009000    0x44b48d24                    
NTIDrvr.sys    3/24/2009 10:09:39 PM            fffff880`05fe6000    fffff880`05fee000    0x00008000    0x49c9a073                    
UBHelper.sys    4/27/2009 3:48:19 AM            fffff880`05fde000    fffff880`05fe6000    0x00008000    0x49f57153
    How To Find Drivers:
    - search Google for the name of the driver
    - compare the Google results with what's installed on your system to figure out which device/program it belongs to
    - visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
    - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
    - - The most common drivers are listed on this page: Driver Reference Driver Reference
    - - Driver manufacturer links are on this page: Drivers and Downloads
    Well instead of removing the broadcom driver, I just updated it. If it is still happening I will repost the dump and if it is still the culprit I will remove it and hope for the best.

    Those 3 drivers that are outdated, I could not find an update for them.
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  6. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #4

    homieb1030 said:
    zigzag3143 said:
    homieb1030 said:
    I have had problems with this laptop randomly shutting off and bsods. The cause of the majority of the bsods is ntoskrnl.exe. I have uninstalled Avast and replaced it with AVG on 12/16/11 (today, for me atleast.).

    I have checked off automatic restart and still doesn't show a blue screen very often, it just reboots.
    I ran memtest on multiple occasions for at least 2 passes each and no errors were found.

    Operating System: Windows 7 Home Premium 64-bit Service Pack 1
    System Model: Gateway NV57H26u
    Processor: Intel Core i5-2410M CPU @ 2.30GHz
    You have 5 different appearent causes in 7 crashes. My gut feeling says it is Related to bScsiMSa.sys Memory Stick Controller from Broadcom Corporation.

    I would remove it at least to test.


    You also have some old drivers needing updating
    Code:
    Afc.sys    7/12/2006 12:48:20 AM            fffff880`05fd5000    fffff880`05fde000    0x00009000    0x44b48d24                    
NTIDrvr.sys    3/24/2009 10:09:39 PM            fffff880`05fe6000    fffff880`05fee000    0x00008000    0x49c9a073                    
UBHelper.sys    4/27/2009 3:48:19 AM            fffff880`05fde000    fffff880`05fe6000    0x00008000    0x49f57153
    How To Find Drivers:
    - search Google for the name of the driver
    - compare the Google results with what's installed on your system to figure out which device/program it belongs to
    - visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
    - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
    - - The most common drivers are listed on this page: Driver Reference Driver Reference
    - - Driver manufacturer links are on this page: Drivers and Downloads
    Well instead of removing the broadcom driver, I just updated it. If it is still happening I will repost the dump and if it is still the culprit I will remove it and hope for the best.

    Those 3 drivers that are outdated, I could not find an update for them.

    This is the only important one..

    Related to Afc.sysArcsoft(R) ASPI Shell from Arcsoft, Inc.
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  7. homieb1030
    Posts : 7
    Windows 7 Home Premium x64
    Thread Starter
       New #5

    I got a random reboot yesterday and today I ran a driver verifier on all non-windows drivers and it was working fine, so I decided to check the loaded drivers and 2 didn't load. (my ipod driver and HD PVR driver) I plugged in my ipod and opened iTunes and no problems, then I plugged in my HD PVR and loaded up Total Media Extreme and it crashed and I tried it again and same thing. The cause is the HD PVR drivers but I want another opinion to see if there is another underlying cause(s).
    Last edited by homieb1030; 20 Dec 2011 at 01:45.
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  8. homieb1030
    Posts : 7
    Windows 7 Home Premium x64
    Thread Starter
       New #6

    bump.
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  10. homieb1030
    Posts : 7
    Windows 7 Home Premium x64
    Thread Starter
       New #7

    bump.
      My Computer
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  11. homieb1030
    Posts : 7
    Windows 7 Home Premium x64
    Thread Starter
       New #8

    Haven't gotten a bsod yet but still getting random reboots.
      My Computer
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  12. homieb1030
    Posts : 7
    Windows 7 Home Premium x64
    Thread Starter
       New #9

    The cause was faulty RAM.
    Haven't had any problems since the upgrade.
      My Computer
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