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Windows 7: Bsod usb_driver


17 Dec 2011   #1

Windows 7 Professionnal x64
 
 
Bsod usb_driver

Hello everyone,

I have from time to time BSOD with a "usb_driver" error. I already used pooch's solution, but the problems keeps coming back.

I followed this thread to enable the Driver Verifier tool to get better crash dumps. The last crash dump in the zip file has been produced once the Driver Verifier tool had been enabled.

Please tell me if I can do anything to give you more informations.

Thanks a lot to all of you for your kind help!

Laurent


My system specs :
Computer : Asus U30JC-QX01X01 (laptop, 30 months old)
OS : Windows 7 Professional SP1, x64 (installed 15 months ago)
It's not the OEM pre-installed Windows. In fact, I downloaded a copy of Windows 7 and used my own genuine licence number to register it. I did this because I had installed Linux and wanted to go back to Windows 7, and Asus didn't provide me with a Windows DVD...



My System SpecsSystem Spec
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17 Dec 2011   #2

Windows 7 Home Premium 64 Bit
 
 

Please remove any CD/DVD virtualization software, such as Daemon Tools/Alcohol 120%, as they use a driver called sptd.sys that is known to cause BSODs. Use the sptd.sys uninstaller

I prefer TotalMounter as my CD/DVD virtualization software as it allows me to burn images to a virtual CD/DVD if I just want an ISO file instead of a disc, and it is free.

Many use MagicISO - Convert BIN to ISO, Create, Edit, Burn, Extract ISO file, ISO/BIN converter/extractor/editor as well, which is also free.

pcouffin.sys is dated pre-Windows 7. Go into c:\windows\System32\Drivers\pcouffin.sys and rename pcouffin.sys to pcouffin.sys.bak and see what CD utility it breaks. Then download and install the latest version of that program.
My System SpecsSystem Spec
17 Dec 2011   #3

Windows 7 Home Premium 64 Bit
 
 

Also, update your Atheros NIC driver, bluetooth driver, and ATK Hotkey ATK0101 ACPI UTILITY Driver as they are also pre-Windows 7. Recommend going to your laptop's vendor site and entering in your model and downloading and installing all driver updates. If you cannot find the ones I've mentioned there, you can find links for the drivers at Driver Reference, but you may need to Google some to find updates.

For the ASUS site for your model: http://support.asus.com/Download.asp...30Jc&p=3&s=253
My System SpecsSystem Spec
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17 Dec 2011   #4

Windows 7 Professionnal x64
 
 

Thanks a lot writhziden for your quick answers! I will definitely do that and come back later for a feedback.

I wish you a nice weekend,
Laurent
My System SpecsSystem Spec
17 Dec 2011   #5

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by laurent View Post
Thanks a lot writhziden for your quick answers! I will definitely do that and come back later for a feedback.

I wish you a nice weekend,
Laurent
Thank you. Hope you have a good weekend, as well.
My System SpecsSystem Spec
18 Dec 2011   #6

Windows 7 Professionnal x64
 
 

I followed your instructions :
  • Daemon Tools is uninstalled; the sptd.sys uninstaller has also been used
  • I renamed pcouffin.sys as you suggested and updated CDBurnerXP to its latest version. There is now a problem listed in the Device Manager: the "pcouffin device for Amd 64 bits systems" cannot be loaded. I don't now if I should care !?
  • Concerning the drivers:
    • My Atheros AR8131 PCI-E Gigabit Ethernet Controller has been updated (drivers v1.0.2.51 WHQL)
    • Bluetooth driver & ATK Hotkey: I used what I could find on my laptop's related Asus support page. I hope I got it right because it's quite messy.

I had a problem with an Unknown USB Device that always came back and created the BSOD. After the drivers update reboot I discovered that this device reappeared with a "warning" sign. I decided to use the "disable" function. Let's see if it works.

I will now continue to use my laptop and keep you posted if any problem arises.

Thanks again and I wish you all the best,
Laurent
My System SpecsSystem Spec
18 Dec 2011   #7

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by laurent View Post
I followed your instructions :
  • Daemon Tools is uninstalled; the sptd.sys uninstaller has also been used
  • I renamed pcouffin.sys as you suggested and updated CDBurnerXP to its latest version. There is now a problem listed in the Device Manager: the "pcouffin device for Amd 64 bits systems" cannot be loaded. I don't now if I should care !?
  • Concerning the drivers:
    • My Atheros AR8131 PCI-E Gigabit Ethernet Controller has been updated (drivers v1.0.2.51 WHQL)
    • Bluetooth driver & ATK Hotkey: I used what I could find on my laptop's related Asus support page. I hope I got it right because it's quite messy.

I had a problem with an Unknown USB Device that always came back and created the BSOD. After the drivers update reboot I discovered that this device reappeared with a "warning" sign. I decided to use the "disable" function. Let's see if it works.

I will now continue to use my laptop and keep you posted if any problem arises.

Thanks again and I wish you all the best,
Laurent
For that USB problem Install your chipset from Intel (at least if you have an Intel chipset): http://downloadcenter.intel.com/
My System SpecsSystem Spec
18 Dec 2011   #8

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by GianniDPC View Post
Quote   Quote: Originally Posted by laurent View Post
I had a problem with an Unknown USB Device that always came back and created the BSOD. After the drivers update reboot I discovered that this device reappeared with a "warning" sign.
For that USB problem Install your chipset from Intel (at least if you have an Intel chipset): http://downloadcenter.intel.com/
The above advice is sound, but if it does not fix your issue...

USB issues can also be fixed with the following steps:

Note: backup any files if you are using a RAID controller of any kind.
1. Go into your BIOS and load default settings to clear the CMOS memory.
2. Save Settings and exit the BIOS.
3. Shut down and turn off the computer.
4. Unplug the computer from the wall or surge protector (then remove the battery if it is a laptop).
5. Hold down the power button for 30 seconds to clear the software connections between the BIOS and hardware and clear any corruption in the temporary memory.
6. (If it is a laptop, plug the battery back into the laptop and then) Plug the computer back into the wall.
7. Turn it on to reinitialize the software connections between the BIOS and hardware, and post back how it runs.
My System SpecsSystem Spec
18 Dec 2011   #9

Windows 7 Professionnal x64
 
 

Ok, I updated the Intel Chipset driver and went through the steps.

The Unknown Device is still present, see attached picture.

Anyway, I will use the computer as is and come back if it crashes again or if I have no problem in the next days to keep you updated.

Thank you guys,
Laurent
My System SpecsSystem Spec
07 Jan 2012   #10

Windows 7 Professionnal x64
 
 

Hello,

Here is the update I promised.

I have now found out that the one responsible for BSOD is my Bluetooth adapter. Updating it's drivers didn't solve the problem. As a result, and because I rarely use it, I decided to deactivate it for ever.

I still have "unknow USB device" errors showing up, but I really have no idea where it's coming from. I stopped caring (for now?) because I've gotten rid of BSOD.

Guys, thanks again for your kind help and I wish you all the best for this new year full of possibilities.

Best regards,
Laurent
My System SpecsSystem Spec
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