Dell XPS 15 BSOD when trying to go on Sleep


  1. meeyaoon
    Posts : 1
    Windows 7 home premium x64
       New #1

    Dell XPS 15 BSOD when trying to go on Sleep


    Hi,
    My Dell XPS 15 undergoes BSOD when trying to put it in sleep by closing the lid. The computer fails to go to sleep and the heatsink fan keeps running. One of the BSODs were caused by Netwns64.exe, I had therefore updated the intel wifi drivers but other BSODs were caused by NTOskrnl.exe. I would appreciate any help.

    The dump files are attached.

    Thanks

    Sanjay
    -------
      My Computer
    Quote Quote

  3. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #2

    meeyaoon said:
    Hi,
    My Dell XPS 15 undergoes BSOD when trying to put it in sleep by closing the lid. The computer fails to go to sleep and the heatsink fan keeps running. One of the BSODs were caused by Netwns64.exe, I had therefore updated the intel wifi drivers but other BSODs were caused by NTOskrnl.exe. I would appreciate any help.

    The dump files are attached.

    Thanks

    Sanjay
    -------

    I do notice Symantec which is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST


    http://us.norton.com/support/kb/web_...080710133834EN

    Microsoft Security Essentials - Free Antivirus for Windows
      My Computer
    Quote Quote

 

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